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The article discusses the innovative move of the credit card service company Capital One Financial in the creation of Capital One Wallet mobile app. According to the chief information officer (CIO) of Capital One Financial Rob Alexander that the product offered provide customers' experience that are principally distributed through software.

The article offers information on several mobile apps offered by grocers to empower their consumers to take control of their wellness, including the OptUP from The Kruger Co., the Snap2Save from Leever's Supermarkets, and Rx Refill On-the-Go from Raley's Supermarkets.

The article presents views of Daniel Eckert, senior vice president (SVP) of Wal-Mart Services, on reasons for advancing mobile retail customer experience. Topics discussed include increasing expectations of consumers for a fast, smooth and easy experience, using technology for improving customer experience for saving customer pain points, stress and time and launch of homegrown mobile-payment feature Walmart Pay within Walmart mobile app in June 2016.

The article offers information on a report by consultancy firm Accenture which reveals that U.S. hospital-provided mobile health apps are used by few patients. Topics discussed include views of Brian Kalis, managing director of health practice at Accenture, on suggestions for health care providers to need consumers' need, switching of health providers by patients because of improper online customer service by the providers, and mentions the significance of digital patient engagement.

The article discusses how several grocery retailers have launched or enhanced their mobile apps as shoppers get a better experience with apps than other platforms. Topics discussed include the role of 4G wireless in improving app user experience, the rapid increase in the competition for customer's attention on mobile devices and the need for retailers to deliver a strong shopping experience through mobile apps.

The article discusses the usefulness of product companion applications that will provide all the necessary information online in the future. Such applications are expected to cover frequently answered questions as well as assistance from virtual agents on product fixes. It is noted that interactive voice response systems for product support will likely undergo integration with the companion system on mobile devices and computers.

The article focuses on an article in the blog-related media firm GigaOm, according to which emotion analytics firm Beyond Verbal is developing a technology that recognizes human emotion behind words. It mentions that the technology can be used in enterprises in support to provide better customer service. Topics discussed include the views of Dan Emodi of Beyond Verbal, on testing the technology on the smartphone application Moodies, algorithms and software development, and mood recognition.

The article discusses business operations and growth of gasoline station and convenience store operator KenJo Markets. Topics explored include the collaboration of the firm with marketing platform company Verge Retail in developing a mobile application program that complements KenJo's customer rewards program, the public recognition earned by the Super Granddaddy submarine sandwiches of KenJo, and the commitment of the firm to quality customer service.

The article discusses the Red e App communications application, available for the Android and iOS platforms, as well as through any web browser, designed to streamline communication in one place and users can access information on their own personal device. Topics discussed includes the featured real-time communication among employer, employee and managers in specific locations. Also noted the creation of symmetry whereby there is direct communication and direct accountability.

The article informs that company Rinnai Australia has implemented new Salesforce Quote-to-Cash for sales system of commercial hot water systems. It is mentioned that the new system would reduce configure, price, quote process. The article adds that Salesforce has helped bring these teams together, ensuring a seamless experience for customers who often submit requests through one channel and follow up via another.

The article focuses on technical hurdles of speech technology despite its presence in trade shows like SpeechTek and VoiceCon. With mobility applications being introduced in consumer and business markets, speech technologies have been there also like voice-activated dialing, dictation and navigation. With social media platforms being integrated into customer service applications, consumers can exploit speech in updating their Twitter accounts and posting Facebook statuses on mobile phones.