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Access denied turnaway statistics are provided to libraries to help with serials collection development, but very little research about turnaways is available. This article examines the relationship between access denied turnaways and interlibrary loan (ILL) requests at one institution in an attempt to deepen our understanding of turnaways. The study showed that there is a moderate correlation with an overall ILL requests to turnaways ratio of 11.4%. The strength of the relationship and the ILL requests to turnaways ratio do vary depending on the publisher/provider. The article also discusses potential explanations and implications as related to the relationship. [ABSTRACT FROM AUTHOR]

This article delves into the complex and inseparable relationship between collection development in libraries and the interconnected factors of privacy, censorship, and government influence. Libraries, as guardians of information and knowledge, constantly strive to update their collections to meet the diverse needs of patrons. However, in doing so, they face intricate challenges that extend beyond merely acquiring materials. This article aims to shed light on the pivotal role librarians play in collection development. It highlights the need for librarians to consider a wide range of factors, both internal and external, before making informed decisions about their collections. By understanding the multifaceted nature of their responsibilities, librarians can better serve their communities and maintain libraries as vital centers for knowledge dissemination. This article ultimately offers insights that can contribute to the enhancement of collection development practices, ensuring libraries remain adaptive, inclusive, and conducive to the pursuit of knowledge in an ever-changing world. [ABSTRACT FROM AUTHOR]

This paper presents the analysis of over 4,000 chat questions from 2019-2020. Each chat question was individually categorized into broad level topics, and analyzed using sentiment analysis. During the COVID pandemic, there was an increase in the number of questions about accessing the physical collection, and a large decrease in questions about using the library space. The overall sentiments of the chat questions were much more negative during COVID. Tagging and analyzing chat questions in this way can offer unique insights for all types of libraries to appropriately staff the service and best support patron needs in times of crisis. [ABSTRACT FROM AUTHOR]