New York Life Insurance Co. has been using predictive models and artificial intelligence (AI) to improve efficiency and productivity since 2015. The company has deployed AI in various areas, including actuarial assumptions, agent recruiting, and marketing campaigns. In November 2022, the company adopted ChatGPT, a language model-based chatbot that has significantly enhanced customer service and training for employees. New York Life is focused on addressing challenges related to AI, such as ensuring the technology is used in areas that make a difference, managing talent and change, and implementing ethical AI practices. The company believes that AI will primarily augment human workers rather than replace them, and it is actively preparing its employees for the changing nature of their roles. [Extracted from the article]