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Copyright of Beni Suef Journal of Physical Education & Sports Sciences. is the property of Beni Suef University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Measuring of service quality is vital in service organizations. The overall objective of the study is to measure the service quality in Mobily Telecommunication Company using gap measurement between perceived quality and expected quality in addition to detecting the gap type (negative or positive) throughout the matching of customers expectations' and perception of employees using SERVQAL model. In addition, the gap type between customers and employees perceptions is determined. Furthermore, the gap between customers' perception and expectation is also determined. The study reviewed previous work and formulated three hypothesis. Proper statistical methods was used. A representative sample of clients and staff members was dawn. A questionnaire was used as a tool after testing for stability and validity. The results indicated the presence of negative gaps between customers' expectations and employees in the dimensions of service quality in addition to negative gaps in some components of logistics, dependability, responsiveness, security, and compassion. The work recommended some modifications on the services based on continues customers' opinion surveys. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Physical Education (20736452) is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Sport Sciences / Magallat ulum Al-Riyadat is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revue Académique des Études Sociales et Humaines is the property of Hassif Benbouali University of Chlef and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Sport Sciences / Magallat ulum Al-Riyadat is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)