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The article offers suggestions on how to decline requests without disappointing or alienating one's co-workers. The author suggests that one should take a moment to think before refusing someone's request because there may be times when one can step in briefly to provide assistance. One can politely explain that one will be unable to help because of the crowded schedule.

The article discusses the top 10 mistakes that managers make in the workplace and how they can avoid those mistakes. Some managers either ignore the process of clarifying their expectations for work performance or assign every task a high-priority status. Several managers ignore the fact there are team members who are hardworking and creative. It is not considered good for managers to cross the limits of their friendship with employees.

The article suggests how managers can inspire employees to take ownership and promise their cooperation for improving the organization. For contributing actively to their team, team members need to understand about the company's overall strategy and direction, and their place in that process, says the author. Instead of punishing a person for mistakes made, a manager should analyze the situation and work with the employee to find solutions, suggests the author.