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The article discusses measures that help in dealing with the client's grief and loss of pet. Topics discussed include spontaneous emotional responses due to the loss, anger as mask for susceptible feelings of fear and helplessness, empathy as a tool for dealing with clients expressing anger due to grievance, facilitation of anger diffuseness by using appropriate self-disclosures, and creation of supportive environment by nonverbal empathy.

The article offers information on various factors that should be considered related to diagnosis, prognosis, and treatment of disease of pets. Topics discussed include the role of clients for animal health, several tips that should be followed to avoid frustrations and misinformation related to veterinary medicine such as listening to client's perspectives, asking permission, and usage of partnering language, and the importance of empowerment of animal caregivers.