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As transport systems are pushed to the limits in many cities, governments have tried to resolve problems of traffic and congestion by increasing capacity. Miller (2013) contends the need to identify new capabilities (instead of capacity) of the transport infrastructure in order to increase efficiency without extending the physical infrastructure. Kenyon and Lyons (2003) identified integrated traveller information as a facilitator for better transport decisions. Today, with further developments in the use of geographic information systems (GIS) and a greater disposition by the public to provide volunteered geographic information (VGI), the potential of information is not only integrated across modes but also user-generated, real-time and available on smartphones anywhere. This geographic information plays today an important role in sectors such as politics, businesses and entertainment, and presumably this would extend to transport in revealing people’s preferences for mobility and therefore be useful for decision-making. The widespread availability of networks and smartphones offer new opportunities supported by apps and crowdsourcing through social media such as the successful traffic and navigation app Waze, car sharing programmes such as Zipcar, and ride sharing systems such as Uber. This study aims to develop insights into the potential of governments to use voluntary (crowdsourced) geographic information effectively to achieve sustainable mobility. A review of the literature and existing technology informs this article. Further research into this area is identified and presented at the end of the paper.

In this paper, we critically explore the interplay of algorithms and civic participation in visions of a city governed by equation, sensor and tweet. We begin by discussing the rhetoric surrounding techno-enabled paths to participatory democracy. This leads to us interrogating how the city is impacted by a discourse that promises to harness social/human capital through data science. We move to a praxis level and examine the motivations of local planners to adopt and increasingly automate forms of VGI as a form of citizen engagement. We ground theory and praxis with a report on the uneven impacts of algorithmic civic participation underway in the Canadian city of Toronto.

Drawing on John Agnew’s (1987) theoretical framework for the analysis of place (location, locale and sense of place) and on Doreen Massey’s (1991) interpretation of Kilburn High Road (London), the contribution develops an analysis of the notion of place in the case study of Kilburn High Road by comparing the semantics emerging from Doreen Massey’s interpretation of Kilburn High Road in the late Nineties with those from a selection of noisy and unstructured volunteered geographic information collected from Flickr photos and Tweets harvested in 2014–2015. The comparison shows how sense of place is dynamic and changing over time and explores Kilburn High Road through the categories of location, locale and sense of place derived from the qualitative analysis of VGI content and annotations. The contribution shows how VGI can contribute to discovering the unique relationship between people and place which takes the form given by Doreen Massey to Kilburn High Road and then moves on to the many forms given by people experiencing Kilburn High Road through a photo, a Tweet or a simple narrative. Finally, the paper suggests that the analysis of VGI content can contribute to detect the relevant features of street life, from infrastructure to citizens’ perceptions, which should be taken into account for a more human-centered approach in planning or service management.

With the prevalence of smartphones, new ways of engaging citizens and stakeholders in urban planning and governance are emerging. The technologies in smartphones allow citizens to act as sensors of their environment, producing and sharing rich spatial data useful for new types of collaborative governance set-ups. Data derived from Volunteered Geographic Information (VGI) can support accessible, transparent, democratic, inclusive, and locally-based governance situations of interest to planners, citizens, politicians, and scientists. However, there are still uncertainties about how to actually conduct this in practice. This study explores how social media VGI can be used to document spatial tendencies regarding citizens’ uses and perceptions of urban nature with relevance for urban green space governance. Via the hashtag #sharingcph, created by the City of Copenhagen in 2014, VGI data consisting of geo-referenced images were collected from Instagram, categorised according to their content and analysed according to their spatial distribution patterns. The results show specific spatial distributions of the images and main hotspots. Many possibilities and much potential of using VGI for generating, sharing, visualising and communicating knowledge about citizens’ spatial uses and preferences exist, but as a tool to support scientific and democratic interaction, VGI data is challenged by practical, technical and ethical concerns. More research is needed in order to better understand the usefulness and application of this rich data source to governance.

High density residential development in metropolitan Melbourne, where contradictory imperatives of neighbourhood character and urban intensification play important roles, remains an uncertain practice. One key issue for plan implementation is the lack of consistency between authorities, developers and the community in interpreting the standards, design guidelines, and state/local strategies, especially those relating to neighbourhood character. There is currently no mechanism to incorporate community perceptions and place experiences as subjective aspects of neighbourhood character in development assessments. There is also little use of micro-scale and multi-dimensional spatial analysis to integrate these subjective aspects with objective measures (e.g. building volume and height; streetscape) to communicate effectively—and in a limited timeframe—with all stakeholders. This paper explores the potential of two emerging geospatial technologies that can be leveraged to respond to these problems. Evidence in the literature suggests that volunteered geographic information (VGI) can provide community input around subjective aspects of the urban environment. In addition, a deluge of three-dimensional (3D) spatial information (e.g. 3D city models) is increasingly available for micro-level (building- or property-level) assessment of the physical aspects of the urban environment. This paper formulates and discusses a conceptual framework to link these two spatial technological advancements in a virtual geographic environment (VGE) that accounts for micro-scale 3D spatial analysis incorporating both subjective and objective aspects of neighbourhood character relevant in implementing compact city strategies.

City governments around the world are developing and expanding how they connect to citizens. Technologies play an important role in making this connection, and one frequent way that cities connect with citizens is through 311-style request systems. 311 is a non-emergency municipal notification system that uses telephone, email, web forms, and increasingly, mobile applications to allow citizens to notify government of infrastructure issues and make requests for municipal services. In many ways, this process of citizen contribution mirrors the provision of volunteered geographic information, that is spatially-referenced user generated content. This research presents a case study of the city of Edmonton, Canada, an early adopter of multi-channel 311 service request systems, including telephone, email, web form, and mobile app 311 request channels. Three methods of analysis are used to characterize and compare these different channels over three years of request data; a comparison of relative request share for each channel, a spatial hot spot analysis, and regression models to compare channel usage with sociodemographic variables. The results of this study indicate a shift in channel usage from traditional to Internet-enabled, that this shift is mirrored in the hotspots of request activity, and that specific digital inequalities exist that reinforce this distinction between traditional and Internet-enabled reporting channels.

This article describes a Los Angeles-based website that collects volunteered geographic information (VGI) on outdoor advertising using the Google Street View interface. The Billboard Map website was designed to help the city regulate signage. The Los Angeles landscape is thick with advertising, and the city efforts to count total of signs has been stymied by litigation and political pressure. Because outdoor advertising is designed to be seen, the community collectively knows how many and where signs exist. As such, outdoor advertising is a perfect subject for VGI. This paper analyzes the Los Angeles community's entries in the Billboard Map website both quantitatively and qualitatively. I find that members of the public are well able to map outdoor advertisements, successfully employing the Google Street View interface to pinpoint sign locations. However, the community proved unaware of the regulatory distinctions between types of signs, mapping many more signs than those the city technically designates as billboards. Though these findings might suggest spatial data quality issues in the use of VGI for municipal record-keeping, I argue that the Billboard Map teaches an important lesson about how the public's conceptualization of the urban landscape differs from that envisioned by city planners. In particular, I argue that community members see the landscape of advertising holistically, while city agents treat the landscape as a collection of individual categories. This is important because, while Los Angeles recently banned new off-site signs, it continues to approve similar signs under new planning categories, with more in the works.