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For the staff at Hanson Travel in Leeds, selling travel insurance remains a vital part of their business for three reasons. Manager and director Kathryn Beaumont said sales of the [...]

The boss of Kuoni's UK business has told TTG he is keen on expanding the operator's partnership with John Lewis and hinted of a possible expansion into Waitrose stores. Kuoni [...]

Sophie Griffiths Silversea has insisted that it will not be cutting commission this year, despite the growing list of lines slashing agent remuneration. Speaking to TTG last week Mike Bonner, [...]

Travel agents should feel confident in charging their clients a service fee, industry stalwart Roger Allard has said. The chairman of All Leisure Group said: 'Travel agents have changed and [...]

1 Graham Hales, Interbrand London: 'We now need to have consumers on our side and work with them to build our brands. If you don't have that level of engagement, [...]

Tourism companies working in Libya have revealed grand hopes that Libya could develop to rival traditional Mediterranean destinations such as Spain and Italy within a decade. The recovering North African [...]

The new owners of Carrick Travel have not ruled out future acquisitions, but are currently 'catching their breath' and focusing on their existing shops, writes Lucy Siebert. Tina Nason and [...]

As the largest contributor to the Atol scheme, Tui Travel has a crucial interest in making the scheme as effective and as fair as possible for both consumers and businesses, [...]

As digital agency Fortune Cookie nears its 15th anniversary, founder - and former TTG staffer - Justin Cooke wonders why there isn't more innovation in the UK travel industry. By [...]

Virgin Atlantic boss Richard Branson has told TTG that he will continue to be part of the airline 'until I die' although he admitted he was looking for a partner [...]

Dominic Sawyer, director at Dot Tourism, on Google's latest foray into social networking, Google+ Google+ offers many of the same features that users are used to seeing within Facebook, namely [...]

'With buyers willing to pay more than in the depths of the recession, mergers and acquisitions will hot up' Amid the uncertainty of the last few years, businesses have been [...]

Debbie Ward. Tourism Australia is lining up two 'massive' promotions for the UK market in a bid to replicate the effect that Oprah Winfrey's televised tour of the country has [...]

The UK boss of Carnival voiced his fears over standardising cruise ship employees' pay at the Seatrade Med conference, organised by TTG's parent company UBM. Sophie Griffiths reports from Cannes [...]

Profile Brad Miller, managing director, East Midlands airport The new boss of East Midlands airport trained as a surveyor but has already coped with a terrorist alert and is predicting [...]

`I believe in agents - I used to be one' It is nearly a year since family-owned operator Bales Worldwide was purchased by Virgin Holidays in a #3.5 million deal. [...]

Why quality training really pays off Allan Lambert took over as Tipto chairman last month. Here he explains the importance of training to the organisation 'Tipto exists to support independent [...]

Chris Gray. New minister for tourism John Penrose has stunned the industry by saying he believes outbound tourism has fewer problems than the rest of the sector. Penrose said he [...]

Global Travel Group boss Dave Clayton caused controversy at the group's conference last week with his comments about selling tactics. He explains his strategy to Daniel Pearce The presence of [...]

This is a good initiative from TTG. It will be extremely influential for agents to express their views so we can speak together on the important issues. TTG is in [...]

Dave Richardson talks to agencies and recruitment firms about the opportunities to get into business travel With retail travel continuing to slump - down from 9,000 shops to 6,000 over [...]

Sara Macefield. NORWEGIAN Cruise Line bosses are hopeful that 2010 will mark the start of a recovery in the cruise market, buoyed by the launch of its 4,200- passenger mega-ship [...]

Les Gardnermanaging director, TF Travel, joined a Qantas Holidays Achievers incentive group in Hong Kong and Australia 'When I first received the itinerary it was immediately evident that it had [...]

ST ANDREWS Travel founder Andrew Dickson said he was delighted that his former chain had been bought by a fellow independent agency with a similar ethos. But he warned John [...]

We asked four recruitment agencies for their insights into the market: Peter Stratton, owner, Simpson Recruitment What's UP: Over the last six weeks things have picked up a lot. Predominantly [...]

'Like anyone with perishable goods to sell, the Dorchester will offer up a discount to stimulate demand' At the Travel Convention a few weeks ago the very likeable Micky Arison, [...]

The findings of exclusive research by PricewaterhouseCoopers into luxury travel were deemed overly upbeat by some of the key players at the luxury forum Derek Jones distribution director, Kuoni Jones [...]

Proposals for reforming the Atol system could come from the government next month. Chris Gray talks to key players about the merits of the probable proposals In a few weeks' [...]

Rupert Murray. IT'S NOT every day industry-leading companies express delight at the prospect of their brightest staff jumping ship. But then it's not every day a prize of #100,000 and [...]

The Co-operative Travel has ambitious plans for its new tour operating venture, run in tandem with Cosmos, as the retailer's Shaun Hinds explains to Lee Hayhurst The Co-operative Travel has [...]

Cosmos was chosen as the partner for the new tour operation because of its experience running package holidays, the retailer said. The Co-operative Travel's Shaun Hinds said it could have [...]

Commercial partners of The Co-operative Travel have been assured the new operation is about growing its business - not competing with other established operators. Shaun Hinds, The Co-operative Travel's commercial [...]

Travel management companies are losing money preparing tenders for time- wasting corporates, according to a leading business travel figure. Norman Gage, director of business travel at the Advantage consortium, said [...]

Lee Hayhurst. The launch of summer 2010 programmes has seen an upsurge in bookings but the expected big lates push has yet to materialise, according to one major retailer. Shaun [...]

Abta head of finance Mike Monk defended the association against criticism over its failure to impose agency law and force principals to honour Freedom Direct bookings. Alan Bowen accused Abta [...]

Holidaymakers want to take green holidays but most are not prepared to pay the price. Jane Ashton, Tui Travel's head of sustainable development, said just one in three people who [...]

Tui Travel has placed huge emphasis on the customer service its staff provide since the merger of Thomson and First Choice. Lee Hayhurst reports from the travel giant's Luton base [...]

TRAVELTIME World boss Jackie Steadman has lost hundreds of pounds to thieves who used slight of hand and distraction techniques. The Advantage board director and her staff were changing money [...]

The hotel industry needs to catch up with airlines in the online options it offers customers, delegates were told. Jumeirah Group executive chairman Gerald Lawless said: 'On an airline's website [...]

THE global recession offers large hotel chains an opportunity to expand their market share, claimed Marriott International president Ed Fuller. He said the economic downturn did not spell bad news [...]

Spanish Tourist Office director Ignacio Vasallo debunks some misconceptions you might hear from your clients MYTH. Spain's just too expensive now the euro is so strong against the pound Ignacio [...]

THE FREEDOM Travel Group consortium has warned agents against moving away from Abta, saying alternatives are unlikely to succeed. Jane Atkins, head of the Co-operative Travel Group's Freedom arm, said [...]

Travel companies should avoid discounting to attract customers in tough times and focus on selling an experience instead, according to Susan Biggs, founder of the Tourism Network consultancy. She warned [...]

As the credit crunch bites and the pound's plunge against other currencies takes its toll on holidaymakers' travel plans, accommodation suppliers gaze into their crystal balls to predict what 2009 [...]

Rupert Murray. A Neilson boss had to intervene in an internet debate to counter criticism after a complaint caused the discussion to rise to near the top of Google search [...]

'Invest in those assets that you already have, and the ones that are the most valuable - your staff' As the travel industry dwells on how bad the market is, [...]

A Four Seasons hotel being built on Grenada will be an important promotional tool for the Island. William Joseph, tourism director at the Grenada Board of Tourism, said: 'It is [...]

TTA's takeover of Worldchoice has put Simon Hargreaves at top of both groups. He talks to Lucy Huxley about commercial deals, DIY and Triton membership The new managing director of [...]

Martin Ferguson. Hotels could close entire floors in an attempt to save money during the global financial crisis. Clare Murphy, commercial director at travel management company Capita Business Travel, predicted [...]

There will no upturn in consumer confidence until next summer at the earliest even with state action to bolster the economy. Martin Pragnell, managing director of the Centre for Economics [...]