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• The Mehrabian-Russell model can explain pedestrians' avoidance behavior. • Overarousal and submissiveness evince a negative emotional response. • A negative emotional response towards infrastructure is related with avoidance. • Given our results, non-motorized transportation can incorporate the MRM. • Approach behaviors need to be understood within the sustainable mobility paradigm. Social and environmental psychology provide a variety of models based on which to understand how built environments can elicit people's behavioral responses. The Mehrabian-Russell model (MRM), initially presented in 1974, provides a framework that explains avoid–approach behavior towards a place based on a primary emotional response (PER) and affective states elicited by the perceived stimuli from the environment. However, despite the potential applications of the MRM in travel behavior studies, traditional models (e.g., discrete choice models and integrated choice latent variable) do not incorporate this specific psychological process that converts environmental stimuli into behavioral responses. Hence, this paper aims to test the applicability of MRM to urban sidewalks. To fulfill this objective, we developed a two-level structural equation model using latent variables (LV) identified from a confirmatory factor analysis (CFA) based on 1056 in-person surveys on 30 different sidewalks in Bogotá, Colombia. We then evaluated the effect of the PER on declared avoidance as a proxy of behavioral intention. The CFA uncovered three LV equivalent to the three affective dimensions of the MRM—arousal, pleasure, and dominance—followed by a fourth LV, representing the PER, which explains the three previous LVs. This confirms the applicability of these kinds of psychological and environmental models in pedestrian behavior evaluation. We found that PER can explain the declared intention of avoidance towards the sidewalk in an urban setting. Proving that this kind of model can explain the way in which the built environment can elicit pedestrians' emotional responses and subsequent behaviors, provides information that can be used as input in travel behavior studies focusing on the promotion of active traveling and mode change. [ABSTRACT FROM AUTHOR]

• Pedestrians' interaction with their built environment affects the perceived quality of service. • Pedestrian perception of their QoS is directly improved by the perception of the sidewalk characteristics. • Pedestrian perception of their QoS decrease by the interaction with motor vehicles, bicyclists, and themselves. • New studies about pedestrian infrastructure quality of service should include pedestrians' sensory experiences. A better understanding of what walking entails is important in sustainable transportation planning. Recent research has shown that perceptions have a higher power to explain the quality of service (QoS) than objective measures have; the latter being typically used in the pedestrian level of service methodologies. Despite the existing research on perceptions and QoS in other transportation fields, very little information has been found in the literature that can explain a clear cognitive structure that defines the pedestrian QoS. In this research, we propose a cognitive map to make it possible to understand and explain pedestrian sidewalk QoS of a given infrastructure when walking, based on perceptions. We gathered the perceptions of 1056 pedestrians on-site, regarding the attributes (indicators) identified in the literature review in 30 locations in Bogotá, Colombia. Based on an Exploratory Factor Analysis, we developed a conceptual model through Structural Equation Modeling. We found that seven latent variables (LVs) (i.e., Sidewalk characteristics, Externalities, Surrounding, Discomfort, Bike hassles, Protection, and Amenities) interrelate to each other, forming a pedestrian cognitive map. QoS is directly explained by how pedestrians perceive the LVs sidewalk characteristics and surrounding and indirectly by the rest of LVs. The cognitive map shows three LVs related to the interaction between pedestrians and other transportation modes (i.e., externalities, discomfort, and bike hassles) that impact the perceived QoS negatively, and four LVs related to the interaction between pedestrians and different elements of the sidewalk (i.e., sidewalk characteristics, surrounding, amenities, and protection) that impact the perceived QoS positively. To understand pedestrian perceptions when walking and the path that these perceptions follow to develop a QoS perception provides an accurate tool by which to improve the QoS from the useŕs perspective, generating a new opportunity to provide better pedestrian facilities. [ABSTRACT FROM AUTHOR]