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Business process re-engineering models can be adapted for use by public sector institutions. These models include the targeting of success factors, such as culture, staff, communication and strategy, and drive the development of plans applicable to each. Most private sector models are based on the as-is/to-be framework, which is easily tailored for public sector applications., Introduction In response to a relentless pace of change, many in the public sector are looking to business improvement/transformation philosophies and approaches developed in the private sector to see if [...]

Subjective and less quantifiable measures can be used to develop effective quality management models. They account for situational factors such as stakeholder perception toward strategy modifications, initiative outcomes, staff changes and cross-functional effectiveness. These perceptions can be used as indicators for future managerial decisions and actions., Introduction This paper develops a change management evaluation model by achieving the following objectives: a critical review of the literature on change management evaluation; the establishment of an evaluative framework [...]

ABSTRACT Total productive maintenance (TPM) is a change management approach that has been shown to have considerable impact on the internal efficiency of manufacturing organizations, both in the West and [...]

The article raises a number of issues regarding business improvement in the public and private sectors. The article distinguishes between the organizational purposes of private and public enterprise, and reviews issues raised in recent business literature., Introduction A successful private sector organization knows its customers, its competitors and its markets, but what about public sector organizations? Over the last few years more and more public sector [...]

ABSTRACT This paper examines whether or not small businesses (fewer than 100 employees) can successfully pursue total quality management (TQM) beyond ISO 9000. A review of the literature on quality [...]