1. Factors affecting the behavioral intention to adopt mobile banking: An international comparison
- Author
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Chorng-Guang Wu, Thanh-Thao T. Pham, Jonathan C. Ho, and Chung-Shing Lee
- Subjects
Mobile banking ,Sociology and Political Science ,020209 energy ,Vietnamese ,05 social sciences ,Theory of planned behavior ,Human Factors and Ergonomics ,02 engineering and technology ,language.human_language ,Diffusion of innovations ,Education ,Risk perception ,0502 economics and business ,0202 electrical engineering, electronic engineering, information engineering ,language ,Asian country ,Technology acceptance model ,Business ,Business and International Management ,Marketing ,050203 business & management ,Mobile service - Abstract
Over the past decade, the markets for mobile and wireless services have been among the world's fastest-growing, especially in Asian countries, presenting financial institutions with significant opportunities to offer value-added services. Mobile banking has since emerged as a new channel enabling the banks to react strategically to changes in competitive forces and to enhance customer convenience. Based on Diffusion of Innovations (DOI) theory, the Technology Acceptance Model (TAM), the Decomposed Theory of Planned Behavior (DTPB) model, this study develops an integrated model to provide a fuller understanding of factors facilitating or impeding the adoption of mobile banking, focusing on consumers in Taiwan and Vietnam. While subjective norms had a significant effect on the intention to adopt, three attributes of mobile banking (compatibility, perceived usefulness, and perceived risk) were found to have indirect effects on intention to adopt mobile banking through attitude toward adoption for consumers in both Taiwan and Vietnam. Intention to adopt mobile banking was indirectly influenced by self-efficacy and facilitating conditions, and directly affected by perceived behavioral control in both nations. Some differences in intention to adopt mobile banking between Taiwanese and Vietnamese are also discussed. Based on the research findings, managerial implications for financial institutions and mobile service providers are discussed.
- Published
- 2020
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