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The fundamental role of social networks in all areas of our lives and of social and political interactions is also very important in this new digital environment. The study focused on the analysis of tweets related to social-service issues published on Twitter during the different electoral campaigns in Spain from 2015 to 2019. The sample is 6728 tweets generated between 2015 and 2019 on the topic "social services" for quantitative analysis. In this analysis, we use the Gephi tool to observe how these messages flow on Twitter. The aim was to understand the socio-political discourse of different actors on social services in order to identify priority topics and networks for active Twitter profiles. The results show that users use Twitter for informal communication during the election period, focusing on messages, condemnation and positive evaluation to increase their visibility and influence. [ABSTRACT FROM AUTHOR]

The state of alarm caused by Covid-19 has mobilised the population's digital social participation in social networks. Likewise, the relevance acquired by Social Services as a support for the social and health crisis has generated an unprecedented social debate on Twitter about the reality of these services in Spain. The analysis of this phenomenon is the focus of the present article, in which the tweets on Social Services and Covid-19 published during the confinement have been analysed using the qualitative analysis software Atlas.Ti. The results show the precariousness of social services and that a change in the management and financing model of these services is required to guarantee benefits and satisfy fundamental social rights. [ABSTRACT FROM AUTHOR]