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This paper presents two methods to calculate the response time distribution of impatient customers in a discrete-time queue with Markovian arrivals and phase-type services, in which the customers’ patience is generally distributed (i.e., the D-MAP/PH/1 queue). The first approach uses a GI/M/1 type Markov chain and may be regarded as a generalization of the procedure presented in Van Houdt [14] for the D-MAP/PH/1 queue, where every customer has the same amount of patience. The key construction in order to obtain the response time distribution is to set up a Markov chain based on the age of the customer being served, together with the state of the D-MAP process immediately after the arrival of this customer. As a by-product, we can also easily obtain the queue length distribution from the steady state of this Markov chain. We consider three different situations: (i) customers leave the system due to impatience regardless of whether they are being served or not, possibly wasting some service capacity, (ii) a customer is only allowed to enter the server if he is able to complete his service before reaching his critical age and (iii) customers become patient as soon as they are allowed to enter the server. In the second part of the paper, we reduce the GI/M/1 type Markov chain to a Quasi-Birth-Death (QBD) process. As a result, the time needed, in general, to calculate the response time distribution is reduced significantly, while only a relatively small amount of additional memory is needed in comparison with the GI/M/1 approach. We also include some numerical examples in which we apply the procedures being discussed. [ABSTRACT FROM AUTHOR]

We propose a method to approximate the transient performance measures of a discrete time queueing system via a steady state analysis. The main idea is to approximate the system state at time slot t or on the n -th arrival–-depending on whether we are studying the transient queue length or waiting time distribution–-by the system state after a negative binomially distributed number of slots or arrivals. By increasing the number of phases k of the negative binomial distribution, an accurate approximation of the transient distribution of interest can be obtained. In order to efficiently obtain the system state after a negative binomially distributed number of slots or arrivals, we introduce so-called reset Markov chains, by inserting reset events into the evolution of the queueing system under consideration. When computing the steady state vector of such a reset Markov chain, we exploit the block triangular block Toeplitz structure of the transition matrices involved and we directly obtain the approximation from its steady state vector. The concept of the reset Markov chains can be applied to a broad class of queueing systems and is demonstrated in full detail on a discrete-time queue with Markovian arrivals and phase-type services (i.e., the D-MAP/PH/1 queue). We focus on the queue length distribution at time t and the waiting time distribution of the n -th customer. Other distributions, e.g., the amount of work left behind by the n -th customer, that can be acquired in a similar way, are briefly touched upon. Using various numerical examples, it is shown that the method provides good to excellent approximations at low computational costs–-as opposed to a recursive algorithm or a numerical inversion of the Laplace transform or generating function involved–-offering new perspectives to the transient analysis of practical queueing systems. [ABSTRACT FROM AUTHOR]