1. User-support models at the Isaac Newton Group of Telescopes
- Author
-
Chris Benn
- Subjects
Physics ,Telescope ,Operator (computer programming) ,Aeronautics ,law ,Engineering support ,Staff support ,Newtonian telescope ,Simulation ,law.invention - Abstract
The user support model at the ING telescopes has evolved considerably over the last 20 years, mainly in response to improvements in the reliability and efficiency of the observing systems. Observers at the 4.2-m William Her- schel Telescope (WHT) currently get first-night (afternoon + evening) support from staff support astronomers, and all-night support from telescope operators. As of 2010, the telescope operators also provide engineering sup- port at night. Observers at the 2.5-m Isaac Newton Telescope (INT) get first-night support from student support astronomers, but no night-time operator/engineering support. Feedback from observers indicates a continuing high level of satisfaction with the support they receive.
- Published
- 2012
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