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The aim of the present study is to reveal contribution of operational audit to institutionalization of company, by means of efficiency and rate of return in respect to performance metrics while balancing financial objectives with customer, process and employee perspectives by investigating a company case. In this study, firstly basic terms related to the topic are explained. Secondly, an operational audit performed at a company is investigated in a general manner. We drew a conclusion that considering contents of principles of corporate governance, information obtained asa result of operational audit has quality to contribute institutionalization process ofthe company. [ABSTRACT FROM AUTHOR]