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The continuous evolution of digital technologies applied to the more traditional world of industrial automation led to Industry 4.0, which envisions production processes subject to continuous monitoring and able to dynamically respond to changes that can affect the production at any stage (resilient factory). The concept of agility, which is a core element of Industry 4.0, is defined as the ability to quickly react to breaks and quickly adapt to changes. Accurate approaches should be implemented aiming at managing, optimizing and improving production processes. In this vision paper, we show how process management (BPM) can benefit from the availability of raw data from the industrial internet of things to obtain agile processes by using a top-down approach based on automated synthesis and a bottom-up approach based on mining. [ABSTRACT FROM AUTHOR]

This paper proposes a general approach for using conversational interfaces such as chatbots to offer adaptive learning of business processes in an environment involving different actors. Adaptivity concerns both the content being proposed, the sequence of learning items, and the way the conversation is conducted. The original approach allows the development of sustainable chatbots and empowers various non-technical actors (authors, teachers, publishers, and learners) to control the chatbot features directly. The aCHAT-WF framework (adaptive CHATbot for WorkFlows), proposed in this paper for managing conversational interfaces, conceptually represents all the aspects related to a conversation about business processes, with different facets for the user, the conversation flow, and the conversation contents, combining them to obtain a flexible interaction with the user. The paper focuses on the different preparation phases for instructional material based on Business Process Modeling Notation (BPMN) models, separating the different roles involved in the construction of a chatbot for teaching business processes and with the possibility of defining different styles for the interaction with the users. The proposed method is configuration-driven, to facilitate the separation of the different aspects of the control of the interaction and the delivery of contents. [ABSTRACT FROM AUTHOR]