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As of December 2004, anyone with access to a computer can go online to California's Megan's Law sex offender Web site. All states have their own versions of the Megan's [...]

If you own a business or have managed employees as part of your work, perhaps the following scenario is uncomfortably familiar: An employee is walking down the hallway, coffee cup [...]

Question: How can we better remind employees to handle irate customer encounters with more professionalism? Answer: When it comes to handling angry customers who feel underserved, not heard or not [...]

Question: I have an opportunity to partner with another consultant on a client project. What are some of the risks with this venture? Answer: The excitement of a new opportunity [...]

Question: One of our employees has a terrible hygiene problem. Another is a good worker who also happens to be chronically late. What's the best way to bring up these [...]

Question: How can I handle low-level sexual harassment situations before they become full-fledged policy violations? Answer: Mark Twain said, 'Everybody talks about the weather, but no one does anything about [...]

Question: I seem to have a lot of writing projects on my plate. How do I get organized so I can write clearly and quickly? Answer: Whether it's an e-mail [...]

Question: How can I get everyone in our office to get along? Answer: Conflict costs money. It's bad for business along many levels: the people side of the enterprise, the [...]

Question: I manage an employee who has been with our firm for several years. When she started out, she had enthusiasm for her job and got along with her co-workers. [...]

Presents excerpts from the book `Crisis Management for Corporate Self-defense: How to Protect Your Organization in a Crisis,' by Steve Albrecht.

The article presents a question and answer related to the kinds of employee reward or incentive programs that work best. According to the article, rewards can come from several sources including reading a positive customer or vendor letter during a staff meeting, having the chief executive recognize the employees at a training meeting, writing an article about the employee for the newsletter or Web site, and giving incentives like movie passes, dinner certificates, and other gift certificates.

The article answers a question on whether it is appropriate to evaluate applicants for managers or sales executives in a social setting such as over lunch. The author believes that evaluating the social and interpersonal skills of a managerial applicant is a good idea. This is because of the fact that most employees are terminated not because of poor work performance but because of a bad interpersonal fit.

Presents a question and answer advisory on hiring the right person in a company. Use of background checks to end up relying on the skill of the interviewer to discern the truth from applicants and their resumes; Utilization of a structured questioning process to get rid of post-hiring problems; Importance of reference checking by the human resources department.

Presents a question and answer advisory about the difficulty in coaching employees. Use of creative problem solving; Importance of access to counseling, and an individual development or performance improvement plan; Determination of the request performance or behavioral change.