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The objective of the research was to analyze an operational situation existing in a supply process and to design and implement a new supply process identifying the impact on the improvement of the results of a chain of industrial restaurants. In this sense, process-oriented management or BPM (Business Process Management) emerges as a management model that seeks to identify the client's focus and promote the systemic view of the organization, thus, facilitating the strategy implementation process. The case study method was applied in the research with the implementation of process-oriented management in a network of industrial restaurants, here in Brazil with qualitative and quantitative analysis from May/2016 to July/2017. The results obtained with the implementation of the project were positive with gains of quality, financial and market. [ABSTRACT FROM AUTHOR]