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Objective: to understand the care for the frail elderly provided by family-related inpatient caregivers, as well as their interaction with the Family Health Strategy, from the perspective of caregivers. Method: exploratory-descriptive, qualitative study conducted with 17 informal family-related caregivers of frail elderly from a Family Health Strategy in Minas Gerais, Brazil. Data collected between September/2019 and February/2020, through an interview with semi-structured script and questionnaire. Content analysis was performed, thematic type. Results: most caregivers were women, 26-79 years old, white and brown, married and low schooling. Effective communication between the health team and the family/elderly caregiver, to the detriment of high turnover of professionals of the Family Health Strategy, excessive demand for functions and lack of training and technical ability of the caregiver. Final thoughts: care for the frail elderly belonged to the female universe and aroused a mixture of feelings. Interaction between caregivers and family health strategy was generally mediated by the Community Health Agent. [ABSTRACT FROM AUTHOR]

Objective: to understand the influence of communication as a basic nursing instrument in the promotion of dignity in Palliative Care. Method: theoretical reflection through literature review and using Chochinov's Dignity Model. The research of scientific articles was carried out on the online knowledge library, on the Elsevier publications database and on the database-aggregating platform EBSCO Host Web, published during the period 2010-2016. Results: interventions associated with nurses' communication skills that promote the dignity of clients in palliative care were identified. The communication interventions that most promote dignity are those that transmit to the palliative client respect for their individuality and appreciation of their personal history. Conclusion: nurses should adopt a posture of empathic understanding, active listening, availability, attention to emotional needs, nonverbal components (such as physical presence and visual contact), management of expectations and encouragement of self-care. [ABSTRACT FROM AUTHOR]

Objective: to identify nurses' training needs in Health Education for the child/adolescent/family. Method: quantitative survey applied to a sample of 311 nurses who performed Health Education for the child/adolescent/family in two hospital centers and two primary care groupings in the province of Trás-os-Montes e Alto Douro in the second half of 2018. Results: among the respondents, 84.9% (n=264) did not follow any model/theory of health education; 66.2% (n=206) did not attend any training in the context of Health Education in the past five years; 98.7% (n=307) considered that the training in Health Education is important for their professional development; and 93.6% (n=291) reported the need for specific training in the field of Health Education, particularly in "communication techniques" (50.5%; n=157) and "technical-pedagogical strategies" (50.5%; n=157). Conclusion: the nurses felt the need for training in models/theories, communication techniques and technical-pedagogical strategies of intervention in Health Education. [ABSTRACT FROM AUTHOR]

Objective: to understand the nurse's view on the use of the Manchester protocol and on the user population in the risk assessment of an Emergency Care Unit (ECU). Method: qualitative case study based on Comprehensive Sociology of Daily Life; open interviews were carried out with 12 nurses who perform the risk assessment. Results: there was a reversal of flow of users between the basic network and urgency/emergency services resulting in overcrowding in the ECU and work overload due to lack of information and effective communication in the Health System (publicprivate) to make users aware of the real function of the urgency/emergency service. We also identified flaws in the management of the ECU. Conclusion: despite the challenges to perform risk assessment as a welcoming and equanimous strategy to meet the demand, the nurses believed that the Manchester protocol has brought safety to the practice and quality to the care provided. [ABSTRACT FROM AUTHOR]

In order to establish interpersonal relations in their professional and personal day-to-day, evaluate care and work, and guarantee the wellbeing of the patient, health professionals rely on communication to share ideas, feelings, and experiences. This is a qualitative, exploratory, and descriptive study carried out in 2007 with 44 employees of a psychiatric institution. The objective of the study was to discover how the employees perceive their interpersonal relationships with mentally ill patients. The data was gathered through group discussions organized in thematic categories and presented in a descriptive manner. The results highlight that: interpersonal relations should be characterized by the respect to the mentally ill, understanding of their suffering, and establishing mutual trust; communication is based on interpersonal relations; the therapeutic process demands the use of various forms of human communication. The study concludes that there is a need to reflect about care for the mentally ill, and that the establishment of effective communication with the patient and with other team members leads to quality in day-today interpersonal relations. [ABSTRACT FROM AUTHOR]