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Introduction: The unprecedented covid-19 pandemic has shown the weaknesses of health systems and opened new spaces for e-health and telemedicine. Recent literature states that chatbots, if implemented effectively, could be useful tools for quickly sharing information, promoting healthy behaviors, and helping reduce the psychological burden of isolation. The aim of this project is to develop and test a secure and reliable computerized decision support system (CDSS) in web-app and evaluate its use, usability and its outputs in a pre-specified way., Methods: A multidisciplinary team was recruited to plan and design, based on the SMASS medical CDSS, the scenarios of the COVID-Guide web-app, a self-triage system for patients with suspected covid-19. The output data for the period May-September 2020 from Germany were analyzed., Results: During the period under review, the total number of consultations in Germany was 96,012. 3,415 (3.56%) consultations indicated the need for immediate evaluation, by activating the emergency service (calling an ambulance) - 1,942, equal to 2.02% - or by advising the patient to go to hospital - 1,743, equal to 1.54%., Conclusions: Data seems to show good usability and a consistent number of consultations carried out. Regular use of COVID-Guide could help collect epidemiological data on the spread of (suspected) covid-19 cases, easily and quickly available in all countries where the tool will be used. Using the SSDC could help reduce the load on operators. Furthermore, the use of anonymous and geolocatable clinical data together with the generation of alerts and indicators produced by COVID-Guide could become a useful tool for epidemiological surveillance in the future phases of the pandemic (Telemedical Syndromic Surveillance).

Background: Aim of this study, part of a European collaborative research project, was to evaluate the "patient safety culture" (PSC) in a primary care out of hours service in order to provide the management with a baseline for improvement interventions., Methods: Cross sectional study with the administration of the Safety Attitude Questionnaire Ambulatory Version (SAQ-AV) administered to all the 56 doctors working out of hours in the ULSS 20 Verona Local Health Trust in April/May 2015. For each item of the questionnaire the average score, standard deviation, non-applicability, percentage of agreement, percentage of disagreement were calculated., Results: Doctors working out of hours appreciate the type of work, feel mutual trust and provide support to each other but only 63.6% would feel safe if they would be a patient; little attention to the rules, protocols and evidence-based practices, poor diffusion of culture to learn from the mistakes of other operators and the difficulty of speaking about the mistakes made were detected. Despite the positive perception of the work provided by the group, the doctors seem to feel that the morale of the operators is not optimal and their overall satisfaction is poor. Workload seems to be perceived as a minor issue, differently from the perception of a lack of attention by the management towards the service, lack of support, feedback and recognition, and the lack of reference points for the operators, risk management procedures, recently graduate staff training, equipment provision, regularity and correctness of drug and prescription supply, lack of and loss of essential information to make decisions and lack of communication leading to dysfunction of care., Conclusions: The questionnaire provides decision-makers with useful information about the patient safety culture, identifying critical areas to address improvement efforts.

Inappropriate prescriptions and consumption of antibiotics are the main determinants of the selection of antibiotic resistant bacteria. Italy has a high consumption rate of antibiotics if compared to other European countries and 90% of these drugs are prescribed in an outpatient setting by General Practitioners (GPs). Therefore, as stated by the Italian Medicines Agency (AIFA): «General Practice is [...] a crucial clinical area in which the utilization of these kind of drugs have to be monitored, [...] considering that a relevant quote of prescriptions could be avoided. Achieving a better understanding of the clinical and extra-clinical determinants of GPs prescription habits is, therefore, hugely important to design appropriate interventions to tackle the phenomenon of inappropriate antibiotic use. To the best of our knowledge, there are no published studies measuring GPs knowledge and attitudes on antibiotic resistance and prescriptions in our setting. To fill this lack of knowledge, the aim of our study is the development of a valid and reliable questionnaire in Italian language, able to measure these constructs. In this article, we present the process of cross-cultural adaptation of the KAAR-11 questionnaire from Spanish into Italian language and its preliminary validation.