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Social workers carry much of the frontline authority to define risk to children and discuss it with families. Assessment reports and other institutional documents record professional views about family information, and also have the potential to convey the 'voice' of the family to institutions. Social workers have responsibility for sharing these documents with families, yet little is known about how they do this. This paper focuses on episodes when social workers introduce institutional documents in home visits, and on the family responses elicited. These are high-stakes encounters which, when they go seriously wrong, emerge in the press as tragedies and scandals. For families, these documents carry an emotional depth-charge as intimate, potentially shaming and sometimes inaccurate details of their lives are inscribed in them by and for others. Latour's (1996) concept of interobjectivity sheds light on the use of documents, while concepts of epistemic authority (Heritage and Raymond, 2005) and epistemic injustice (Fricker, 2007) are employed to examine how social workers respond to parental testimony about themselves and their children. Learning how to present institutional documentation in ways that reduce the risk of emotional reactivity and treating family perspectives with epistemic justice may enhance social work practice. At a policy level, the design of documents warrants review, so that they facilitate rather than obstruct social workers' efforts to build what are already fragile relationships with families. [ABSTRACT FROM AUTHOR]

This paper uses Carol Bacchi's 'What's the problem represented to be?' (WPR) framework to explore representations of women's mental health in federal and South Australian mental health policies. It argues that mental health policies govern women through neoliberal discourses that individualise mental health and illness while neglecting the social structural factors which significantly influence mental health outcomes and health equity. In a 'self-monitoring' neoliberal society, people are increasingly required to seek medical and pharmaceutical intervention to promote ideal personhoods, with women overrepresented in this group. The disciplinary power of the medicalisation discourse categorises women as either ideal or failed neoliberal subjects. This is concerning for social workers because neoliberal and medicalisation discourses shape how women's mental health is represented in policy and responded to in practice. This paper challenges biomedical and neoliberal discourses underpinning policy representations and identifies the implications for social work and social policy. [ABSTRACT FROM AUTHOR]

An editorial is presented on abstract influencing the review process at QSW and arguably publication outlets including the approach translating complex qualitative data into a visual representation.

An editorial is presented in the final issue of 2023, dedicated to honoring the memory of Norman K. Denzin, known for his emphasis on moving forward. Topics include reflective essays by Jane L. Gilgun and Karen M. Staller, exploring Denzin's profound influence on social work research, and the introduction of two calls for papers on critical social work and Indigenous methodologies, aligning with Denzin's commitment to transformative scholarship.

Summary: The quality of the helping relationship is experienced when theories and principles are enacted in practice. Here, the people social workers seek to serve are able to decide whether the practice they experience is useful. One way that social workers can enhance the quality of the relationships they develop is to 'start where the person is at'. In order to explore what this phrase means in and for effective social work practice, this paper revisits Martin Buber's articulation of the I/thou relationship seeking to shed light on the notion of personhood in this value-based profession. Two participants, within a larger research project exploring the experiences of social workers in the Australian child welfare field, independently used the language of personhood to refer to the way they conceptualised the process of engaging with people. Both were referring to enacting the transcendent value of each person in terms of a practice philosophy. These personal narratives inspired the authors to move away from the usual professional discourse about the skills involved in relationship building and instead reflect on their own practice in order to capture something philosophical about caring relational processes. Revisiting humanistic conceptualisations of the helping relationship such as the I/thou has the potential to discourage practitioners from seeing relationships as transactional. This has particular significance in practice contexts characterised as risk-averse, austere or involuntary, and/or where people may be feeling anxious, stressed and/or simply unheard. Contemporary implications for social work practice are discussed. [ABSTRACT FROM AUTHOR]

The way social workers discursively construct 'service user' identities in everyday interactions (interviews, conversations and text) can affect quality of relationships and practice outcomes. Even though research has focused on the construction of 'service user' identities by professionals and service users, little has been done to explore such discursive formulations by pre-qualifying social work students. This is especially relevant, given the strengthening of the 'expert by experience' identity in social work education. This paper seeks to make visible mechanisms of student identity constructions as to 'who a service user is', and implications for practice through the examination of student written work pre- and post- a module focussing on lived experience. A critical discursive psychology approach was followed, recognising the interplay between localised professional encounters and wider contexts of power relations. The findings show a shift in the 'service user' identities employed by the students mainly based on individualistic discourses and deserving/undeserving themes (substance misuse the result of vulnerability, rather than selfishness, domestic abuse narratives denoting resilience rather than victimhood). The effect to practice showed shifts between the reflective, expert, person-centred and critical/radical practitioner, mainly stressing the need for professional growth at an individual level, with less emphasis on addressing social inequality. The paper argues that predominantly individualistic discourses can perpetuate de-politicised or oppressive categorisations of 'service users' and calls for further critical engagement with the discursive micro-practises enacted and developed in the social work classroom, if we are to unveil and challenge narrow, or stigmatising categorisations early on. [ABSTRACT FROM AUTHOR]

This paper studies the creation of organisations via people processing (Prottas 1979), taking as its case study a new and developing family centre that aims to offer various social and health services under the same roof. The study draws on ethnomethodology, meaning that organisations are herein understood as being created and continuously produced in and through interaction. The data consist of 11 audio-recorded meetings from the centre's steering group, which includes managers from different service fields and welfare agencies. In analysing the creation of the centre through people processing, this paper scrutinises how the meeting participants orient themselves toward and produce the centre's client categories, what characteristics they connect to these categories, and how they do boundary work regarding which categories belong or not to the centre's target groups. The meeting participants produce three different family based client categories. The first category is ordinary families, those without any special problems who just pop into the centre to see other people. These families are distinguished from the second category, best matching families, who are defined as having problems that would benefit from the integrated, multi-professional work conducted at the centre. The third category, families with too specific needs, refers to client groups whose service needs are at least partly beyond the centre's expertise and resources. The centre needs these people-processing activities to make sense of its mission, clients and co-partners; this ongoing reasoning process allows the emerging centre to exist and find its place in the local service system. [ABSTRACT FROM AUTHOR]

There is a dearth of qualitative research into deafblind people's experiences, impoverishing our understanding of the phenomenon and contributing to deafblind people's social exclusion. As an approach which seeks to amplify the perspectives of participants from so called 'vulnerable groups', interpretative phenomenological analysis (IPA) appears ideally suited to qualitative research exploring the experiences of the deafblind population. However, one strategy for facilitating the inclusion of deafblind people in qualitative research is the involvement of tactile sign language interpreters, and some have argued that phenomenological methods, such as IPA, be avoided where interpreters are involved. Nevertheless, those promoting IPA encourage flexibility and creativity in its use. Using the example of a UK based study exploring vulnerability among older deafblind people, this paper illustrates how tactile sign language interpreters were involved in IPA research. The criteria for evaluating the management of interpreters in qualitative research devised by Squires are used to frame critical reflection on the necessary adaptation of IPA, and the authors contend that IPA study involving tactile sign language interpreters can successfully give voice to older deafblind people when careful attention is paid to the interpreters' credentials, role, and positionality, and it is acknowledged that IPA research is completed with not through the interpreters. [ABSTRACT FROM AUTHOR]

This paper explores the notion of time when undertaking interpreter-mediated Mental Health Act Assessments (MHAAs) from the perspective of Approved Mental Health Professionals (AMHPs). It is based on one theme that emerged from a reflexive thematic analysis of 17 semi-structured interviews with AMHPs undertaken as part of a larger corpus (Young et al., 2023). We found when carrying out interpreter-mediated MHAAs, AMHPs perceive time as luxury; something that they do not have in abundance, and which is made more problematic through the additional exigences when an interpreter is required. The luxury of time to which participants refer is determined ostensibly by resource availability underpinned by risk. Systemic and structural barriers also pertain. Driven by time's omnipresence, these findings demonstrate fluctuations in how AMHPs use spoken/signed language interpreters and give rise to contradiction and sometimes passivity in practice. These findings are important considerations when undertaking any social work service that might require interpreter-meditation and are especially significant during a MHAA when a person's liberty is at issue. [ABSTRACT FROM AUTHOR]

Children's experience of disability-related stigmatization is a central social justice issue across cultures. Yet children's voices are rarely heard by policy makers, and available programs for children with disabilities typically lack input from children's own experiences. This paper presents a cross-cultural case study of how three children with disabilities in Japan and the U.S. responded to stigmatization from their "typically-developing" peers. We choose these cases for in-depth examination to contextualize and deepen our understanding of themes identified from our larger, ethnographic study. Similar to the participants in our larger study, these elementary school-aged children experienced disability-related stigmatization, including teasing and bullying. They actively responded to reduce their immediate exposure to stigmatization. Some of these responses, however, created additional challenges. For example, children's physical fighting in response to teasing resulted in punitive discipline in the U.S. Children's avoidance of peers undermined academic achievement and psychosocial development, especially in Japan where peer groups are central contexts for education. Furthermore, children's responses to stigmatization often concealed their peer struggles or were misunderstood by educators, which delayed their access to appropriate support. We discuss social work implications for child-centered programs of support. [ABSTRACT FROM AUTHOR]

There exist ongoing calls among social work scholars and practitioners to cultivate applied knowledge of critical and emancipatory practice. In this paper, I explore the utility of text-based vignettes as instruments that can be used to elicit insight from marginalized service users on critical social work practice. To do this work, I draw on data from interviews with 20 transgender and gender diverse (TGD) social service users, along with 10 social workers, whose responses to a text-based vignette were originally used to build an understanding of the constituents of equitable social work practice with TGD people. Incorporating critical pragmatism as a conceptual framework and constructivist grounded theory as a methodological orientation, I analyze data from this study as an exemplar that substantiates the promise of using text-based vignettes in qualitative social work research to generate knowledge of critical social work practice. Specifically, I demonstrate how text-based vignettes in this study (1) contextualized the meaning, significance, and impact of oppression for service users, (2) built insight on practice that reflects solidarity and allyship, and (3) identified opportunities for social workers' reflexive use of professional power to effect change. Accounting for the tensions between empiricism and critical praxis in social work, I consider the promise of incorporating text-based vignettes to develop empirical social work literature that is rooted in the voices of marginalized service users. [ABSTRACT FROM AUTHOR]

This paper concerns parenting assessments which are integral to child-safeguarding professional processes in England, and which involve Deaf parents whose primary language is British Sign Language (BSL). In an under-researched area of social work, the research aim was to contribute to the existing literature by eliciting the practice wisdom of specialist professionals. Specifically, it draws upon their linguistic and cultural knowledge of the Deaf community when they are involved in parenting assessments with Deaf parents who are subject to safeguarding concerns. Data about these professionals' actual experiences of navigating Deaf cultural-competency in contemporary child protection practices were collected through seven video-recorded, semi-structured interviews conducted in BSL. Using interpretive phenomenological analysis, data were analysed in their source language (BSL). This article focusses on one key theme, termed 'Professional Recognition', which incorporates a) the identification of specialist roles and b) the impact of referral processes and protocols on assessment outcomes. The findings highlight participants' perspectives on the benefits and disadvantages of their specialist role in this context. Although their brokerage skills, cultural competence, linguistic fluency and specialist knowledge of the Deaf community are highly regarded and valued by some colleagues, there is insufficient recognition of their existence by the majority. Secondly, participants are concerned by the inefficiency and inconsistency of the referral processes and protocols which they consider have adverse effects on assessment outcomes, and consequently the parents involved. [ABSTRACT FROM AUTHOR]

The need for professional reflection has been argued extensively in social work literature. A separate literature has demonstrated the potential of using conversation analytic research (CA) in interventions seeking to inform professional practice in social and health care. Nevertheless, we know little about how social workers actually do 'reflection' and how CA can be used to facilitate reflection, specifically. The objective of this paper is to examine how CA can be used in interventions that develop reflective professional practice. Our dataset consists of audio recordings of 21 mutual learning and innovation platforms, taking place as part of a collaboration between researchers and five Danish social work agencies. We use CA to examine how researchers and professionals reflect on social work interactions. We find that the use of CA (a) makes professionals aware of aspects of practice that are often performed in routinised ways and (b) provides concrete starting points for the non-evaluative reflection on such practice. The paper has implications for researchers and professionals looking to utilise CA in developing reflective practice as it outlines one model for intervention, demonstrates the detailed ways in which reflection may be accomplished in interaction and discusses the organisational requirements of such interventions. [ABSTRACT FROM AUTHOR]

Social work research should adopt a critical approach to research methodology, opposing oppression that is reproduced through epistemological assumptions or research methods and processes. However, traditional approaches to autism research have often problematised and pathologized autistic 1 individuals, reinforcing autistic people's positions as passive subjects. This has resulted in autistic people being largely excluded from the production of knowledge about autism, and about the needs of autistic people. Participatory approaches promote collaborative approaches to enquiry and posit autistic people as active co-constructors of knowledge, a stance that is congruent with social work values of social justice and liberation. However, Covid-19 is not only altering our everyday life but also upending social research. This paper discusses the challenges faced by a participatory study involving autistic people during the Covid-19 pandemic. This paper examines how Covid-19 increased the individual vulnerability of autistic participants and changed their research priorities, increased the researcher's decision-making power, and placed greater emphasis on barriers created by inaccessible methods. Covid-19 did not present novel challenges, but rather exacerbated existing tensions and inevitable challenges that are inherent in adopting an approach that aims to oppose oppression. [ABSTRACT FROM AUTHOR]

Parents of children in out-of-home care receive little support from social services. Drawing on qualitative data collected in the project 'Parent at a distance', in which social services in seven municipalities in Sweden aimed to improve support to parents whose children are placed in foster care, this paper explores social workers' discourses about parents to children in care. The analysis is based on focus group data in which a total of 52 social workers reflected on parents to children in care and how they can be supported by social services. The concept of interpretive repertoires was used to analyse how social workers in interaction construct parents and their support needs. The identified repertoires of change, acceptance, permanency, biology and non-biology may contribute to the understanding of why so few parents receive support, even though legislation stipulates that placements should be temporary. The paper concluded that discourses may shape support practices and thus it is crucial that social workers reflect on and develop their awareness about their constructions of parents and their role for children in out-of-home care. [ABSTRACT FROM AUTHOR]

The North American Muslim population is growing rapidly, but little research has been conducted to help social workers interact with members of this population in a culturally sensitive manner. To assist social workers engage with Muslims in an ethical and effective manner, this qualitative study sought to answer the following questions: how do Muslims experience interactions with non-Muslims and what have they learned from their encounters that might facilitate positive interactions? To answer these two questions, we used narrative inquiry with a sample of 10 Muslim social work students and recent alumni. The findings suggest that Muslims may be treated either positively or negatively by non-Muslims in interactions in various contexts, that they are frequently unable to voice their religious perspectives, and that their religious difference is often portrayed in single-sided or negative ways as well as prioritized against their wishes while ignoring other aspects of their social identities. As a result, many tend to avoid interactions with non-Muslims. The paper offers strategies to foster more respectful interactions with Muslims, such as attending to how much their religious difference is prioritized, and providing opportunities to share their perspectives. [ABSTRACT FROM AUTHOR]

The World Café (TWC) method is now established as a participatory tool used in community development and qualitative research. However, there is a limited critique of TWC as a social work research method, especially with children. This paper discusses TWC as a method for understanding what matters for children on the British Overseas Territory of St Helena Island. As a social worker, the importance of supporting children's engagement and voice is well known in participation, necessitating careful ethical consideration. Within this project facilitating authentic conversations with children on a remote island required examining assumptions alongside engaging with colonial legacies to bring forward respectful participation. TWC shares several fractures of other participatory approaches evolving from critical pedagogy, which appeared aligned with social work values and ethics. Facilitated shared learning and allowed children to discuss issues that mattered to them, although handing over dialogue to children required commitment to trust and sharing control with young people. Café events revealed the complex positioning of social roles situating lived experiences, whereby children developed their learning of what mattered to them through interactions and a growing understanding of their global position. The method edged dialogue towards transformative conversations, acknowledging the oppression of marginalised peoples, requires reflection and action from children and young people themselves to elevate their positions from within their own knowledge. This supports the potential for further research to understand if creative methods can create more spaces for dialogue, allowing the emergence of more authentic children's engagement in research which is more socially just. [ABSTRACT FROM AUTHOR]

We use a collaborative autoethnography (CAE) methodology to explore how our research team conducted community-based participatory action research (CBPAR) with lesbian, gay, bisexual, transgender, queer, questioning, intersex, asexual, and other sexually and gender diverse youth (LGBTQIA+) youth during the COVID-19 pandemic, which required us to modify our original research approach. This paper describes the authors' processes and provides critical reflections on continuing to use CBPAR during the pandemic with LGBTQIA+ youth to develop and evaluate a mental health intervention (i.e., Tuned In!) that aims to address their mental health needs. Our CAE revealed three main themes: 1) Enhancing Accessibility; 2) Centering the Voices of LGBTQIA+ Youth; 3) Prioritizing Relationships and Community Building, and an over-arching theme of Trust that facilitated our efforts. Taken together, our findings illuminate practical approaches to engage LGBTQIA+ youth through research despite myriad obstacles brought on by the pandemic. [ABSTRACT FROM AUTHOR]

There is a well-established literature examining how perpetrators of child sexual abuse (CSA) neutralise the norms and beliefs that ordinarily prohibit such behaviours. However, there has been substantially less focus on how such techniques of neutralisation might also be applied by people and groups who were not directly involved in the abuse, who we might expect to be more supportive. Drawing on a thematic analysis of an open-ended survey (n=140) and semi-structured interviews (n=21) with adults who experienced childhood sexual abuse this paper examines societal responses to disclosure. Identifying three key techniques of neutralisation, it explores how families, professionals and institutions use wider discourses that deny the victim/survivor, deny or minimise harm and silence by appealing to loyalty. The results demonstrate how significant others can constrain, rather than support, the process of disclosure and recovering from CSA. [ABSTRACT FROM AUTHOR]

There is wide ranging research that uses innovative methods to seek the views of children in out-of-home care. In the area of education, this group of children increasingly participate in research that involves various educational interventions (including book-gifting, tutoring, paired reading), that are designed to improve their educational attainment and achievements. Despite the overall growth in research evidence, there remains an absence of widely reported research on children's views of the educational interventions that they are involved in and secondly, an absence of more reflective contributions that outline the methodological opportunities and challenges involved. This paper makes a contribution to both areas by reporting both the findings of and critical reflections on the use of an innovative method, the Talking Album, to gather the views of young children, aged 7–9 years old, regarding a reading intervention they were involved in, known as the Reading Together programme. The methodological approach is outlined. Informed by the basic principles underpinning children's rights as set out in the UNCRC, key learning on the selection, introduction, and support of such methods/tools is reflected upon. From the findings and reflections, recommendations for future research that concerns interventions with children are made. [ABSTRACT FROM AUTHOR]

This paper critically reflects on conducting research with people in prison, including gaining trust and building rapport, and the power imbalances of conducting research in the prison setting. Navigating trust and power is key to successful prison-based research, but these navigations are not confined to the researcher–participant interaction and extend to include researcher entry into the prison and earlier processes such as the ethics application submission. Existing 'how-to' guides for prison-based research often draw on ethnographic studies which allow substantial time for the interviewer to build rapport with key prison contacts, including officers, as well as opportunity for people in prison to become familiar with the ethnographer's presence prior to data collection. Drawing on prison-based research experience from three qualitative health studies pertaining to people in prison living with hepatitis C and/or history of injecting drug use (the primary risk factor for hepatitis C transmission), I consider challenges of access and strategies for on-the-spot rapport building with people in prison. The approaches outlined may be applicable to research with other population groups in which power imbalances may exist. [ABSTRACT FROM AUTHOR]

Children and young people's access to and engagement in education is a key determinant of future positive outcomes. Children and young people in out-of-home care disproportionally experience educational disruptions and disengagements affecting their ability to participate in schooling, further and higher education. There is increasing international interest in the participation of young people with lived experience of out-of-home (OOHC) in research projects. This paper presents the findings of a study in the Australian state of Victoria where a group of lived experience consultants (LECs) were employed to consult on the results of a broader survey of the attitudes of professionals, carers and care leavers regarding the educational experiences of children in OOHC. Two meetings were held with the LECs, one to gain their views on the survey findings, and secondly, to reflect on their experiences working on the project. The findings suggest that formalizing the engagement of lived experience voices in research, inherently a qualitative approach, promotes a more informed representation of the challenges faced by children and young people within OOHC. In this case, engaging young adults with lived experience helped identify key barriers to effective educational participation that the project design may otherwise have overlooked. They also identified key strategies for improving LEC engagement such as involving them in developing key research aims and questions, and enabling the provision of a 'safe space' for them to participate. This new approach promotes co-design at multiple levels, providing opportunities for a meaningful collaborative approach to research. [ABSTRACT FROM AUTHOR]

There is evidence that engagement with the arts can engender transformative effects on young people's views of themselves and their futures, this can be particularly useful for children and young people in care. This paper draws on a case study of an arts-based programme delivered in Wales, UK. Field observations of the arts-based sessions were conducted, and the participant sample included young people in foster care (n = 8), foster carers (n = 7) and project facilitators (n = 3). The study employed interviews, observations, reflexive diaries, and metaphor work to explore the subjective accounts of these different stakeholders. This provided an insight into their experience of being involved with the arts-based programme, the impacts of this involvement, and what steps they felt could be taken to improve the model. The paper argues that arts and cultural engagement can be transformative in improving the confidence and social connectedness of young people in foster care, but that attention needs to be given to how programmes are delivered. The paper documents the often overlooked mundane, yet important, aspects of planning arts-based programmes, exploring the involvement of foster carers, interpersonal relationships, and the provision of refreshments. It calls for investment in developing carefully designed extracurricular opportunities for young people in care, where they can experience 'becoming more confident in being themselves'. [ABSTRACT FROM AUTHOR]

A research–practice partnership (RPP) is a collaborative, long-term partnership between researchers and practitioners. Autoethnography is a form of qualitative research where researchers recount stories of their personal experience to reflect on and better understand the wider cultural, social, and political world around them. In this paper, we demonstrate a collaborative approach to autoethnography that can serve as a useful tool for studying and transforming school culture with teachers and administrators in a middle school. We identify the key components of our approach and provide a detailed summary of how each element was applied and highlight the ways the inquiry process contributed to self and school-level transformation. We also discuss the advantages and disadvantages of using autoethnography for RPPs in schools and discuss future directions for methodological development [ABSTRACT FROM AUTHOR]

The availability, affordability and usability of communication technologies have created new ways to conduct interpersonal qualitative research. Access to digital communications remains uneven, but the online environment provides an alternative, and at times a potentially preferable, research space. As Covid-19 has interrupted and disrupted the dominant assumption that qualitative research must be conducted in person, this paper outlines possibilities and reservations of online interpersonal methods. Though the standard ethical considerations of qualitative research hold true, we argue that these are necessary, but often inadequate, in the contexts of conducting online synchronous interpersonal research. Through centring relational and reflexive practice, we consider the associated pragmatic, methodological and ethical domains from feminist and virtual–material positional perspectives. Unpacking the complexities and possibilities of researching digital environments, we present six guiding principles to inform ethically responsive, methodologically robust and pragmatically feasible approaches to conducting online interpersonal qualitative research. [ABSTRACT FROM AUTHOR]

Arts-based research methods have an important place in social work scholarship. Arts-based research methods, such as poetic inquiry, highlight lived experiences through creativity, emotion, and embodiment. This paper shares findings from a qualitative study that investigated social workers' experiences with compassion in their professional practice through poetic inquiry. Findings are disseminated in a found poem that was collaboratively co-created by the researcher and study participants. The found poem highlights how compassion is a central and guiding force within social work practice. Compassion and connection remain core dimensions of the social work discipline and social work education, scholarship, and practice may benefit from continued exploration of compassion and related constructs. [ABSTRACT FROM AUTHOR]

This paper offers the 6 A's model of social worker associations and COVID-19, which includes (i) 'Apprehend', (ii) 'act', (iii) 'advocate', (iv) 'alliance', (v) 'an emphasis on solidarity and resilience' and (vi) 'a future prospect'. The model is based on the findings of qualitative analysis of social worker associations' reports on COVID-19. It also offers insights that can be utilised in similar crises in the future. [ABSTRACT FROM AUTHOR]

This work examines power dynamics at play in the early child-saving movement as illuminated in the case records and annual reports of the Pennsylvania Society to Protect Children from Cruelty (SPCC) from 1878 to 1881 and triangulated with other historical records. 1 We draw on ecological systems theory and urban ecology to examine social and spatial relationships between child-saving institutions, communities, and individuals and families. The paper adapts template analysis for archival research as a replicable approach for studying historical power dynamics embedded in social welfare institutions. This approach highlights the changing role of community members in identifying and responding to neglect and abuse and uncovers common themes that continue to impact the modern child welfare system. [ABSTRACT FROM AUTHOR]

The ongoing COVID-19 pandemic has motivated social workers to reckon with and transform traditions in service delivery. The development, application, and evaluation of technology-enhanced practices have become more vital than ever. Garden on the Balcony (GOB) was an innovative internet-based social work service designed to respond rapidly to the COVID-19 outbreak in Beijing. This paper introduces the underlying perspectives and design of GOB and reports participants' reflections on the program to understand its mechanisms and implications. Interview data from GOB participants were collected 4 months after the program ended. Thematic analysis generated three major themes, suggesting that GOB had (a) promoted individual resilience and family cohesion; (b) built online and offline community bonds; and (c) cultivated a green lifestyle and spiritual reflection on life. This study demonstrates a practical example of the effective use of technology-enhanced practice. [ABSTRACT FROM AUTHOR]

Post-humanist theories and feminist new materialism are a growing feature of social work scholarship. It is timely to explore how these theories inform qualitative social work research approaches. Drawing on post-qualitative methodology and Barad's concept and method of diffraction, in this article we engage in a performative re-analysis of an account of school social work practice with a group of boys with behavioural concerns. We illuminate the interplay of neurological and behaviourist ways of knowing boys and social workers' expertise and their linkages with the materiality of the place and space of the school-based group programme. Moving beyond merely representing these material-discursive happenings, this paper affirms new social worker identities and behavioural boys' subjectivities which emerge within the entangled relations with non-human, material objects and things in schools. Doing post-qualitative inquiry, co-configures us as researchers actively involved in knowledge generation as we seek to make differences that matter in social work practice. Diffraction not only offers methods to engage with the material-discursive interface of social work knowledge practices, but also an ethical methodology for researchers to do justice in our engagement with research data. [ABSTRACT FROM AUTHOR]

This paper aims to contribute to the indigenisation discourse by illustrating how dominant discourses and cultural practices explain and perpetuate social problems. We argue that focussing on the fundamental issue of a cultural conceptualisation of social problems will contribute positively to the development of the indigenous social work practice framework. As social work education forms an important foundation for how future social work practices will be performed, we interviewed 15 social work practicum students in Ghana about the cultural underpinnings of social problems. Themes developed from the interview data suggest that culture plays a key role in conceptualising social problems in Ghana. Although not often, culture tends to underpin and perpetuate social problems, such as streetism, child marriage and child neglect. Social work practice within the indigenous framework should aim at addressing the negative impacts of the cultural undertones of social problems. Social work practitioners should increase advocacy and knowledge sharing on the cultural explanations of social problems and collaborate with community leaders to change cultural values and norms that have negative ripple effects on children, young people and women. [ABSTRACT FROM AUTHOR]

Policy and research acknowledge that the quality of end-of-life care in hospitals can be poor, with families reporting significant concerns regarding physical and psychosocial care. In order to design appropriate evidenced-based care approaches, we conducted qualitative research examining the perspectives of bereaved families of patients who received end-of-life care in our health network. This paper reports on ethical dilemmas facing practitioner-researchers conducting interviews with bereaved families. We recruited 40 bereaved family members to participate in semi-structured interviews discussing the care a loved one received while a patient under the general medicine units. Bereaved participants expressed grief, humour and anger regarding their experience, and several reported perceptions of negligent and harmful care. Irrespective of the protocols in place to mitigate distress, this posed an ethical dilemma for the practitioner-researcher as a member of the health network, who needed to balance clinical and research roles when responding to distress. The practitioner-researcher's own bias and assumptions emerged when analysing families' distressing recollections. More broadly, the issues discussed have clinical implications for models of hospital bereavement support. Participants' use of photos and mementos jointly served to include the presence of the deceased in the research interview, but also highlighted the potential to utilise visual methods to examine sensitive research issues. It helps every practitioner-researcher to distinguish between research-oriented goals and clinical responsibilities to care provision as they consider their human research ethics application before beginning any research. [ABSTRACT FROM AUTHOR]

Intersecting gender and other social inequalities are pertinent to women's mental health across the life course. Gendered violence and other forms of gender inequality in particular play a key role in the higher burden of psychological distress carried by young women. However, the context of gendered violence is often minimised or overlooked entirely when young women seek help or advice around mental health concerns. This is especially the case for young women under the age of 30 years. This paper reports on a research study exploring how young women in Australia understand their mental health, and the scope for new approaches to support that better address their needs. A qualitative survey undertaken with 52 Australian young women was used to explore the nature of their mental health experiences, sought to learn about the strategies they used when experiencing poor mental health and the scope for mental health peer support as an alternative approach to intervention. Responses from a diverse group of young women demonstrated that they understood the role that gendered violence and gender inequality played in their mental health. Findings point to the risk of slippage between young women's understandings of their lived experience and those of traditional service providers, demonstrating the risks associated with minimising or ignoring of the gendered nature of young women's mental health problems. [ABSTRACT FROM AUTHOR]

Welfare organisations across the world are becoming more streamlined with less time for building relationships with clients, rendering non-governmental organisations increasingly important for welfare provision. In this paper, we investigate an understudied area in social work: the small talk through which volunteer organisations conduct social work tasks in interaction with clients. The data consist of 108 phone calls to a helpline that offers social contact to older people, recorded in 2020 in Sweden. We use conversation analysis to investigate how callers and call-takers rely on and produce informal sociability in providing support for clients. Specifically, we show that talk about the weather, a prosaic small talk topic, is interwoven with institutional work. By allowing or preventing outdoor activities, weather is a conduit for call-takers and callers to introduce and navigate norms of remaining active as an older adult. Cultural understandings and concerns about good or bad weather allow participants to move between reproducing client/service-provider asymmetries and reaching affiliative affective stances. Thus, the supposedly banal topic of the weather, known as a resource for sociability amongst the unacquainted, is, in this setting, used in ways particular to social work practice. [ABSTRACT FROM AUTHOR]

Interactional closings constitute a crucial aspect of social interaction and, in social work practice, are organized around participants' orientation to an asymmetrical distribution of tasks between professional and client, informed by a "dialectics of care and control." Proceeding from a conversation analytic framework, and grounded on video recordings of encounters between social workers and clients in diverse institutional settings in Portugal, the present paper investigates how the routine of closing social work encounters is carried out through professionals' and clients' joint and progressive orientation toward bringing the encounter to an end, and examines some of the interactional and embodied practices mobilized by them for accomplishing this task. By providing a detailed analysis of participants' audible and visible conduct and their interactional practices, this study shows how social workers orchestrate clients' leave-taking through the concerted mobilization of linguistic, bodily and material resources, shedding light into how the dialectics of care and control are managed in the everyday exercise of social intervention. [ABSTRACT FROM AUTHOR]

Supervision is widely recognised as a core activity for social work. In this paper, we explore the nature of decision-making in supervision, using a collection of twelve audio-recordings from one child protection team in England. We apply Conversation Analysis to see how potential actions are put 'on the table', by whom, and the interactional work that occurs before any final decision is made. Within these data we find that supervision may not be an especially key site for decision-making. When actions are proposed, we identify three primary patterns: unilateral decision making, bilateral decision making and polar questions which instigate decision making sequences. In each, it is almost always the supervisor who proposes a possible future action, and the social worker who responds. If the social worker is agreeable, there is often little further discussion. When the social worker resists the proposal or there is further talk around the future action, the subsequent conversation was likely to focus on how it reflects on the worker's professional competence, rather than the merits of the action and implications for the family. These findings raise the question of how (and where) casework decisions are made in this social work team, if not in supervision. They also suggest we need to pay more attention to issues of professional standing and creating opportunities for shared decision making when thinking about supervision. Our analysis furthers current knowledge of what happens in social work supervision by demonstrating how epistemic and deontic domains, as well professional competency, are interactionally relevant forces shaping the decision-making process. [ABSTRACT FROM AUTHOR]

In anonymous online text-based counselling provided by social services, counsellors face specific communicative and professional challenges. Among other things, they need to ensure that they have understood the chat users correctly in order to provide relevant information and advice. The paper studies how counsellors check their understanding of users' situations by using formulations, namely, summarising and rephrasing users' initial problem descriptions. The data consists of chat logs from 56 web-based counselling sessions provided by social services in Sweden. Conversational analysis is used to examine the functions of chat counsellors' formulations. Analyses show that counsellors reformulate users' initial requests to establish a joint understanding of the users' situations and help requested. Three distinct functions of the initial formulations are identified: recasting requests in the institutional terms of social services, clarifying ambiguity in the user's initial posts and affiliating with the user. [ABSTRACT FROM AUTHOR]

Social work grounds itself in a person-in-environment (PIE) paradigm, often centering Ecological Systems Theory in early coursework. However, there are limited methods in social work research for operationalizing PIE. This paper introduces geographic interviews as a method for understanding the relationship between people and their environments. Geographic interviews, a participant-driven qualitative geographic information systems (QGIS) method, combine go-along/walking interviews with participant markings on visual-spatial representations (e.g., architectural floorplans, neighborhood maps) to represent individual and collective experiences of a specific space. This paper illustrates a case example of using geographic interviews to understand the recently housed young adults’ experiences of a permanent supportive housing (PSH) setting from data collection through dissemination. As a method-in-development, this paper ends with key questions which may future advancement of the geographic interview methodology. Specifically, future work should explore the use of physical movement, map types, and technology/materials as variables in implementing the geographic interview methodology to understand the relationship between people and their environments. [ABSTRACT FROM AUTHOR]

This paper presents results from a study in Aotearoa New Zealand 1 which explored the ideas of social work practitioners on public perceptions of social work and how to improve them. This qualitative research was part of a Master's project for two of the authors and followed on from two previous quantitative studies on this topic in Aotearoa. In-depth, semi-structured interviews were conducted with 15 social work practitioners. Thematic analysis was used to create themes concerning what the perceived public perception was, what contributed to it, and how to improve it. The findings have implications for being better able to understand factors that contribute to the public perception of social work so that it may be improved, for increasing the public's understanding of social work, and for recruitment of students into the profession. [ABSTRACT FROM AUTHOR]

This paper presents the findings of a study that examined Vietnamese social work practitioners' conceptions of practice with people who identified as lesbian or gay. The findings presented in this article, drawn from semi-structured interviews with 12 social work practitioners in Hanoi, Vietnam, form part of the findings of a bigger study that looked into the attitudes of Vietnamese social work practitioners toward sexual minorities and how they conceptualise practice in relation to this segment of the population. A notable proportion of the interview participants, all of whom presented as having moderate to positive attitudes toward sexual minorities, were found to hold a heterosexist assumption with regards to the sexual identity of their clients. And while there was consensus in the need for a social work response, there were differences in the practitioners' conceptions of what form this should take. The participants were open to direct practice with individuals and a limited degree of community engagement but were apprehensive with the prospect of undertaking policy advocacy. It is argued that these conceptions of practice are informed by limitations imposed by their political environment as well as dominant ideological and philosophical influences. [ABSTRACT FROM AUTHOR]

This article uses Feminist New Materialist theoretical perspectives on time and temporality to critically explore the social work practice of life story work, designed to help children who are or have been in public care, or are adopted, assemble a coherent narrative of their care journey, adverse experiences and identity. Interview data presented here was produced with 17 participants (foster carers, adoptive parents and social work professionals in care or adoption teams) who were part of a project which sought to understand how aspects of life story work could be transformed into everyday care conversations between children and the adults who care for them (see www.difficultconversations.info). Our analysis highlights the way participants understood and constructed temporal elements of children's experiences and identities: their pasts, presents and futures, in the context of having conversations about care with them. Through the discussion, we indicate a need to loosen the configuration of children's life stories and identities as 'pre-care' and 'post-care', and instead move toward an acceptance of children's multiple selves and multiple important others as existing across time. [ABSTRACT FROM AUTHOR]

Social work qualitative research and the work of Norman Denzin have much in common. Norman's work was values-based, built on notions of justice, care, dignity, worth, equality, and self-determination with the purpose of identifying and describing problematic social conditions and, in turn, taking action to bring about social change and transformation. This statement fits social work perfectly. In this article, I describe the work of Norman Denzin, show how he promoted qualitative social work research, and how his suggestions for social work researchers to incorporate critical perspectives in our work was calling us back to ourselves. Most of all, he affirmed what we were already doing and want to do better. [ABSTRACT FROM AUTHOR]

This research explores how feminist women respond to male allies' unintended sexism. I use a feminist autoethnographic method to document and analyze vignettes that explore interpersonal conflicts about unintended sexism. Autoethnography provides the methodology that allows me to link the personal challenges of responding to sexism in caring relationships within the broader cultural context. Three case vignettes demonstrate the processes I undertook. As a social worker, I draw upon process-oriented psychology and feminism to examine the vignettes and analyze key concepts in the experience of responding to unintended sexism. I discuss the importance of communication between social workers who are feminist and male allies when unintended sexism occurs. Finally, I examine the issue of feminists doing the majority of the work challenging sexism. In sharing my personal experiences of responding to male allies' unintended sexism, I anticipate these stories and explorations can be helpful for social workers who are feminist or male allies concerned with communicating about unintended sexism in caring relationships. [ABSTRACT FROM AUTHOR]

In this paper, two researchers with backgrounds in ethnography describe and reflect on their experiences from a qualitative, transnational study called 'Back to the Future: Archiving in Residential Children's Homes (ARCH) in Scotland and Germany. Important goals of the study are the investigation and development of digital community archives for young people, care workers and care leavers from residential homes in order to support their memories of shared everyday life. Methodologically, the study is based on ideas of participatory research in combination with ethnographic elements, although there were some changes in the implementation compared to the original plan. These changes were made on the basis of conditions found in the field and represented attempts to achieve the goals of the study despite some unexpected situations and developments. This resulted in moments of tension, which we reflect on self-critically in this article. Using the example of our research, we highlight some of the opportunities and challenges of qualitative study designs that seek to understand and change realities in the context of social work. [ABSTRACT FROM AUTHOR]

Biindigen families is a grassroots group in Sudbury that offers community programming that is culturally grounded with language, ceremonies, activities, crafts that focus on Indigenous resurgence of cultural knowledge in Sudbury for Indigenous parents, children and families. Led by two powerful matriarchs, Nicole Wemigwans and Paula Pelletier, and supported by an all Ikwewag- women (women) staff, Biindigen Families has made great strides in restoring traditional matriarchal leadership in community health and development through community programming. In Anishnabemowin (Ojibwe language), the word for old women (leader, clan leader, seed source/carrier), ‘mindimooyenh’, the one who carries, or holds it together. With great respect to the women that came before us, the goal of this paper is to illustrate lessons learned in the conception, growing and being stages of Biindigen families for social workers that are rooted in traditional Anishinaabe matriarchy. [ABSTRACT FROM AUTHOR]

An editorial is presented on conversation analysis understanding and informing social work practice. Topics include systematic nature of social interaction and constituting effective communication, informing guidance, and policy; and focusing on conversation analysis in particular as a method for examining, understanding, and representing the complexity of social work practice.

Social care assessments in England are envisaged as conversations, implying an informal and congenial encounter, in which both parties have equal roles. However, a fundamental task during an assessment is to gauge eligibility for resources. This article uses conversation analysis to consider audio recorded data of seven social care assessments in England. The article focuses on topic shifts, where the assessor introduces an 'assessment relevant' topic, and we examine how these shifts are managed. Sometimes assessors used what was said by the client or by the carer as a 'pivot', which could produce a feeling of friendly conversation, but simultaneously lead to an intrusion into the client's personal knowledge domain. Assessors also had other strategies for framing a 'next question', such as noticing something in the environment, referring to previous notes or to previous conversations. The conversation might feel 'friendly', but these tactics could lead to the personal life domain of the client being inadvertently revealed and used as relevant for their assessment. [ABSTRACT FROM AUTHOR]

This paper discusses the development and utility of the Ara Wairua data analysis tool. The term Ara Wairua means ‘spiritual pathway’ in the Māori language. Ara Wairua symbolises the existential journey researchers take when exploring the essence of participants insights and the richness of their voices. The intention was to develop a data analysis tool to help explore the experiences of Māori healers and social workers, and how these individuals understand traditional healing knowledge in social work. The various analytical stages integrate important qualitative techniques such as the practice of observation, coding and creating themes however these aspects have been adapted to align with four states of human consciousness from a Māori spiritual perspective. Each stage guides researchers through a rigorous and intuitive process to elicit key kaupapa (themes) contained within participants’ stories. The Ara Wairua analysis tool is underpinned by pūrākau (narrative) methodology which is an ancestral story telling framework used by researchers to capture the richness of individuals experiences. The Ara Wairua initiates the praxis of pūrākau methodology by engaging the researcher in a cyclic motion of thinking, being and doing as they move through the research journey. This feature of the Ara Wairua tool further engages researchers in processes of reflexivity and reflection, both of which are critical skills when doing research with Indigenous Peoples. [ABSTRACT FROM AUTHOR]

Family Group Conferencing is a family-led decision-making process used in children’s social care in the UK. Unlike traditional meetings between families and professionals when there is a safeguarding concern, Family Group Conferences are often held outside children’s services’ premises in a ‘neutral’ venue. In this article, we critique the idea that a meeting location can be neutral as spaces may be experienced differently, and hold multiple meanings, for the family, their network and professionals who take part. Starting from the premise that relationships with and in space have the potential to disrupt power imbalances and affect families’ and professionals’ experiences, we propose the meeting location for the Family Group Conference is instead viewed as a core component of the intervention. This bespoke approach begins with the question, how could the meeting venue improve the experiences of Family Group Conferencing for families and professionals? To answer this question, we use two fictional vignettes written from the perspectives of a young woman and her social worker. The vignettes were created based on the combined practice and research experience of the co-authors and are used in the article as a tool to theorise the possible benefits and limitations of considering the meeting venue as an intervention component. By reimagining how meeting somewhere meaningful to the family could influence families’ and professionals’ experiences of Family Group Conferencing this paper contributes to social work research and practice in the UK and beyond. [ABSTRACT FROM AUTHOR]