1. Dimensions of Trust: The Tensions and Challenges in Provider--Interpreter Trust.
- Author
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Hsieh, Elaine, Hyejung Ju, and Haiying Kong
- Subjects
TRUST ,NON-English speaking people ,MEDICAL care ,TRANSLATORS ,BILINGUALISM ,COMPARATIVE studies - Abstract
In this study we examined the challenges to providers' and interpreters' collaboration in bilingual health care. We conducted in-depth interviews and focus groups with 26 medical interpreters (speaking 17 languages) and 32 providers (from four specialties) in the United States to provide an empirically based framework of provider-interpreter trust. Constant comparative analysis was used for data analysis. We identified four dimensions of trust, theoretical constructs that can strengthen or compromise provider-interpreter trust: interpreter competence, shared goals, professional boundaries, and established patterns of collaboration. In this article we describe how these dimensions highlight tensions and challenges that are unique in provider-interpreter relationships. We conclude with practical guidelines that can enhance provider-interpreter trust, and propose future research directions in bilingual health care. [ABSTRACT FROM AUTHOR]
- Published
- 2010
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