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When Carrollton, Texas, began a managed competition process, the first department to compete with the private sector was the Carrollton Solid Waste Division (CSW), for residential waste collection and disposal. […]

Over the past several years in the San Francisco Bay area, a number of local governments have been the focus of headlines portraying community dissatisfaction, accusations of ethics violations, and [...]

In spring of 2003, management and staff of Key West, Florida, announced plans to open the inner workings of city government to the residents of the island and offered them [...]

Serving customers and meeting their needs are among the hallmarks of fine local government assistance. When city or county staff members provide high-quality customer service, citizens feel good about their [...]

The 20th century could well be called the century of local government in American democracy. The American system of governance is based on a federal system, which divides the powers [...]

I'm glad I live in Croton-on-Hudson, New York, which benefits immeasurably from a professional village manager, rather than nearby Brewster, where the 'hands-on' mayor's well-intentioned but amateur efforts undoubtedly cost [...]

The Wichita, Kansas, Development Assistance Center (DAC), created in 1995, has a proven record of offering an innovative approach to customer service and streamlining city processes for the real estate [...]

This is a follow-up to an article that appeared in the July 1997 issue of Public Management introducing the author's 'Government Lite' philosophy. To recap the definition, Government Lite involves [...]

In the early 1990s. Mount Pleasant, South Carolina, was facing the possibility of being placed on probation by FEMA for failing to comply with its obligations under the National Flood […]

As I tell friends and acquaintances, anyone who takes the time to read my book Right in the City, A Dog's Tale is entitled, up-front, to know something of my […]