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Purpose - The paper aims to report on the 30th IATUL Annual Conference held in Leuven, Belgium, 1-4 June, 2009 Design/methodology/approach - The paper summarises the major themes of the conference as well as giving some specific details of developments at the Indira Gandhi National Open University in India, which supplement the author's presentation at the conference. Findings - The IATUL conference included a wide gamut of important issues faced by the libraries in the knowledge society of the twenty-first century. The delegates exchanged ideas and learnt of best practices prevalent in libraries across the globe. The conference provided insights into the issues of innovation, change, benchmarking, quality assurance, Web 2.0 tools, information literacy, free internet resources and so forth. Originality/value - It was a conference of immense value for library and information professionals. It raised important issues; problems faced by the libraries today and offered tentative solutions. [ABSTRACT FROM AUTHOR]