1. What's in it for the Provider? The Case of a Telecom Vendor's Value Capturing from the Transition to Product-Service Systems
- Author
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Saeed Khanagha, Johannes Matschewsky, Sofi Elfving, and Tomohiko Sakao
- Subjects
0209 industrial biotechnology ,Knowledge management ,Process management ,Vendor ,Other Engineering and Technologies not elsewhere specified ,PSS Design ,Provider Benefit ,Information Communication Technology ,Business Models ,Value-Driven Design ,02 engineering and technology ,Business model ,Value-driven design ,020901 industrial engineering & automation ,0502 economics and business ,Övrig annan teknik ,General Environmental Science ,business.industry ,05 social sciences ,Product-service system ,Incentive ,Information and Communications Technology ,Value (economics) ,General Earth and Planetary Sciences ,Design process ,business ,050203 business & management - Abstract
In adopting highly integrated Product-Service Systems (PSS), incentive structures change and the value attainable for providers throughout the lifecycle becomes an issue of growing complexity. Nonetheless, value for PSS providers has up to now not been considered in a multidimensional fashion. In an effort to move towards a characterization of providers value, an offering in the information communication technology sector was examined through an investigation with ten staff-members of Ericsson, Sweden. This led to a value-categorization, which can be utilized in the PSS design process to enhance the value captured throughout the lifecycle beyond immediate monetary benefit. In an effort to provide general learnings, the results are discussed with a focus on PSS business models, PSS design and management communication. Overall, the results presented provide a more comprehensive picture of what a provider has to gain from a PSS offering throughout its entire lifecycle. (C) 2016 Elsevier B.V.
- Published
- 2016