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The article discusses future trends in the professional development of library staff. Topics discussed include the online training of library workers, the involvement and attendance of the average library employee in conferences and mentorship and internal training programs to aid in library staff's professional development.

The article offers information and activities on collaborative tools in library services. Scenarios and development Web works are presented as a guide in the selection of library tools to use and their specific purposes. Information and examples of such tools including blogs, podcasts, wikis and instant messaging are supplied.

The author discusses the outpost reference method in providing reference assistance to students outside the libraries. She says that former outreach methods are continued through outpost reference and roving reference and that these are available in academic or work-related places and in social spaces, such as dormitories and student unions. The author examined outpost reference programs including those offered by the University of Calgary, the State University of New York Buffalo and the Central Michigan University.