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This study explores the cultural characteristics of subcontinent students and maps the characteristics to the challenges to their academic success. Interviews of fifty staff from an Australian university indicated that both teaching and professional staff held similar views on the characteristics of subcontinent students. Significant characteristics included respect for teachers, the need for continual guidance, a tendency to group, and a propensity to negotiate. The identified challenges to the academic success of subcontinent students were a lack of engagement with staff, inadequate critical thinking, poor communication skills, academic integrity issues and unrealistic expectations. Armed with a better understanding of the subcontinent student cohort, this study encourages teaching and professional staff to find ways to develop a more inclusive educational environment that builds students up for success.