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Purpose -- The purpose of this paper is to examine a range of issues and methods in relation to measuring the impact of volunteer labour on the design and delivery of all types of library services. With the increasing use of volunteers to deliver library and information services in all sectors, managers need to assess their effectiveness and evaluate the impact of their use in relation to operational service design and delivery, and on the development of the profession and professional practice as a whole. Presented here is an initial scoping study, outlining a range of issues, methods and challenges for more detailed future investigation. Design/methodology/approach -- A number of methodological challenges and perspectives are identifiable. Contemporary libraries exhibit increasing similarities with Third Sector organisations, namely a complex stakeholder community, and increasing use of volunteers to supplement or replace services delivered by professional staff. Therefore, a starting point for the research is a systematic review and analysis of the methodologies developed by the Third Sector Research Centre, and those studies in the ESRC contemporary Developing Impact Evaluation strand. As a rich picture is required, both quantitative and qualitative approaches are necessary, with the overall study adopting a mixed methods approach. Findings -- This paper reports the findings of the preliminary documentary analysis, literature review and scoping aspects of a large-scale study. Originality/value -- Research undertaken to date (June 2014) has failed to identify any published systematic review and examination of these issues. [ABSTRACT FROM AUTHOR]

Purpose – This paper builds upon existing research into library usage by exploring whether demographic characteristics such as age, gender, ethnicity and country of origin have an effect upon undergraduate library usage at the University of Huddersfield. Design/methodology/approach – The study uses demographic and library usage data for a graduating year of full-time undergraduate students at the University of Huddersfield, and uses statistical tests to explore the significance of the relationship between demographics and usage. Findings – The study finds that there is a statistically significant relationship between demographic characteristics and library usage on some, though not all, dimensions. But in many cases the effect size is small. Research limitations/implications – The study uses data from a single UK university, and the findings may not therefore be generalizable. Furthermore, the study is able to identify statistical relationships but is not able to fully explain why they exist. Practical implications – The findings suggest that library services may need to be shaped differently for different demographic groups of students. Working with students in their own institution, librarians may be able to discover more about why these differences exist. Originality/value – This paper shows a relationship between usage and demographic characteristics among undergraduate students, allowing librarians to consider how better to shape their services to meet student needs. [ABSTRACT FROM AUTHOR]

Purpose - The purpose of this paper is to describe the progress made in developing mechanisms for self-supported impact assessment for a range of library service providers in the UK, and higher education libraries in particular. There is no established tradition for the higher education libraries to evaluate the impact that they have within their organisations. Design/methodology/approach - The authors have created and developed a range of techniques which have been applied across the United Kingdom in school, health, public and higher education libraries, refining the techniques over the last decade. Findings - The impact initiative so far is reviewed and areas for further promotion and development identified. Originality/value - The work described is one of few that has achieved impact assessment across a wide range of libraries and over a significant period. [ABSTRACT FROM AUTHOR]