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Purpose: The purpose of this paper is to investigate the usage, captures, mentions, social media and citations of highly cited papers of Library and information science (LIS). Design/methodology/approach: This study is quantitative research that was conducted using scientometrics and altmetrics indicators. The research sample consists of LIS classic papers. The papers contain highly cited papers of LIS that are introduced by Google Scholar. The research data have been gathered from Google Scholar, Scopus and Plum Analytics Categories. The data analysis has been done by Excel and SPSS applications. Findings: The data indicate that among the highly cited articles of LIS, the highest score regarding the usage, captures, mentions and social media and the most abundance of citations belong to "Citation advantage of open access articles" and "Usage patterns of collaborative tagging systems." Based on the results of Spearman statistical tests, there is a positive significant correlation between Google Scholar Citations and all studied indicators. However, only the correlation between Google Scholar Citations with capture metrics (p-value = 0.047) and citation metrics (p-value = 0.0001) was statistically significant. Originality/value: Altmetrics indicators can be used as complement traditional indicators of Scientometrics to study the impact of papers. Therefore, the Altmetrics knowledge of LIS researchers and experts and practicing new studies in this field will be very important. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to assess the psychometric validity of the LibQUAL+® instrument in a developing country context in Bangladesh. Design/methodology/approach: This study adopted a paper-version of the original LibQUAL 22 core-items to survey library users' perceptions of minimum, desired and perceived levels of service quality of university libraries in Bangladesh. The survey accumulated a total of 544 valid responses over a period of two weeks. The means and standard deviations for each service item were computed for the three service levels. The confirmatory factor analysis (CFA) was used to test the original three-factorial structure and to assess the psychometric validity of the LibQUAL instrument. A one-factor CFA and separate CFAs by gender and user group on perceived services were conducted to determine the original three-factor structure of LibQUAL scale. Exploratory factor analyses (EFAs) were also performed on the perceived scores to examine the potential factor structure of the scale. The descriptive statistics including EFAs and the CFA models were performed through IBM® SPSS® Statistics and IBM® SPSS® Amos, respectively. Findings: The findings of this paper showed that all perceived services fell below the minimum scores. The confirmatory factor analyses found poor model fits for the original three-factor solution of the LibQUAL scale. The EFA results also showed no factorial structure similar to the original LibQUAL dimensions. The findings exhibited a low psychometric quality of LibQUAL in academic library settings in Bangladesh. Originality/value: This study is the first of its kind to empirically examine the psychometric validity of the LibQUAL scale in a developing country perspective in Bangladesh. [ABSTRACT FROM AUTHOR]

Purpose: This paper delineates the appraising and comparing the circumstances that may influence the choices and preferences of the undergraduates of National Institutes of Technology (NITs) of the north-western region of India for using library's print versus electronic resources. The author investigated the circumstances in knowing whether different situations impact their choice for using print or electronic resources concerning their demographical characteristics for their academic learning. Design/methodology/approach: The study used a survey of undergraduates at six NITs in the north-western region of India. The responses were analysed using Chi-Square, Mann–Whitney and Kruskal–Wallis statistical analysis tests, via SPSS software. Findings: The study revealed that respondents preferred a mix of both forms of sources for their academic studies under different circumstances. The results reveal that the institution of respondents affected the choice of print resources over e-resources and vice versa in many different circumstances. Respondents' year of study affected the choice of using print over e-resources and vice versa in certain situations. The residential backdrop affects the choice of using e-resources over print in some situations. Gender of respondents affects the choice of using e-resources over print under some situations. Practical implications: The study will further aid librarians at six NITs in the north-western region of India to know whether print resources still have the same importance among library users or their preference switched towards using electronic resources. Originality/value: This study offers new perspectives on the use of print verses electronic resources among the undergraduates at six NITs in the north-western region of India so that the libraries can procure desired resources rather than moving with the market trends. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine the level of satisfaction among two customer groups: students and faculty. Design/methodology/approach – The methodology utilised was a five-page satisfaction questionnaire. Findings – This paper presents the findings of the first customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The satisfaction data are collected as a part of a wider library evaluation program and present the first step in future continuous measurement of customers' expectations and their satisfaction. Research limitations/implications – The structure and the size of the sample do not secure the representativeness. Among the student population, the paper was distributed only to those who visited the library, which, in a way, reduces the validity of the sample (those who are dissatisfied with library services may avoid the library). Among the faculty, the survey was distributed via e-mail, but some faculty members do not check their e-mail accounts regularly (or not at all). Originality/value – This is the first measurement of customer satisfaction for the Faculty of Philosophy in Osijek Library. Furthermore, there are only a few similar papers that report on research in Croatian libraries in international literature. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to define quality criteria for museum work and try to identify indicators for assessing such quality, using the well-known quality indicators for libraries as basis of comparison.Design/methodology/approach In 2016, the first international standard for museum statistics was published (ISO 18461). At the same time, the museum community realized the need to proceed from statistics to quality assessment in order to prove the effectiveness and efficiency of museum performance and finally also the influence of museums on society. The paper analyses the existing literature on museum quality and museum evaluation and compares the findings to the established methods in the library sector.Findings Comparison of quality criteria and quality evaluation in museums and libraries shows not only many similarities in what is regarded as quality, but also considerable differences in the options for assessment.Research limitations/implications The paper shows a tentative selection of potential quality indicators and quality assessment methods for museums. Further work and practical expertise will be needed for developing and testing a reliable set of methods. The new ISO project 21246 key indicators for museums will further this development.Practical implications There is an evident similarity in the mission and goals of cultural institutions such as archives, libraries and museums. Methods already in use in libraries for assessing performance quality and library impact can therefore also be useful in the museum sector. But the immense variety of museums requires an adaptation of existing methods and a number of new indicators especially devised for museum tasks.Originality/value The paper describes possible solutions for evaluating the quality of museums. As quality criteria are similar in museums and libraries, new quality indicators for museums may in turn become useful in the library sector. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is twofold. It first examines cross-institutional benchmark data about “library as place” from 99 US schools in the Measuring Information Service Outcomes (MISO) Survey (www.misosurvey.org). The data demonstrate the value of “library as place” to students in particular. Second, the paper shares case studies of how two college libraries made MISO Survey “library as place” data actionable. Lafayette College (Easton, Pennsylvania) analyzed local MISO Survey data after a renovation to validate return on investment. Earlham College (Richmond, Indiana) analyzed MISO Survey data to help secure a science library renovation and to justify an architectural study for its main library.Design/methodology/approach The paper begins with an analysis of “library as place” using aggregate benchmarks derived from US college and university respondents between 2012 and 2015. Specifically, the paper contrasts student and faculty perceptions of “library as place” via national benchmarks about: library services importance, satisfaction, and use (three benchmarks); hybrid online/“place-based” library services importance, satisfaction, and use (three benchmarks). Pivoting from higher education to individual, local perspectives, two case studies reveal how academic libraries used MISO Survey findings to demonstrate the value of “library as place” for renovation purposes.Findings The findings include that undergraduates make more frequent use than faculty of place-based services such as reference, equipment loans, and physical course reserves. Undergraduates also find most of these services more important than faculty do. Faculty makes generally more frequent use than undergraduates of online services such as library databases and the catalog. They find that these services to be more important than undergraduates do. Faculty and undergraduates use newer library discovery systems with equal frequency and find them to be equally important. Undergraduates find comfortable library spaces to be very important, and faculty considers them to be only a bit less important.Originality/value This is the first paper using MISO Survey data to focus on the importance and satisfaction of place-based library services involving cross-institutional comparisons for students and faculty. Previously published research using MISO Survey data have compared the use of place-based library services. This is also the first paper to offer case studies about how institutions use MISO Survey data to demonstrate the value of “library as place.” [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to explore and map the intellectual structure of biofuel research. Design/methodology/approach – The study attempts to present the structure of biofuel research through document co-citation patterns of core references. Document co-citation analysis was performed using the Web of Science of the Thomson-ISI database. A sample of 26 cited references was identified and the co-citation frequencies were analyzed and represented them systematically within groups of similar researched topics. Findings – The study shows the co-citation analysis method suitable for depicting structure of biofuel research in document clusters by performing multivariate analysis: cluster analysis, factor analysis, multidimensional scaling and network analysis. Research limitations/implications – The study is limited to research articles and co-citation data for the first author only. For the co-citation analysis, the cited references rather than the cited authors were used as the units for analysis. Practical implications – Co-citational analysis using multivariate tools provides a useful technique to explore and document the development of the field supplementing the insights normally available from the routine co-citational analysis. Originality/value – Specialties in biofuel research are identified and this may provide a valuable building block for future research. [ABSTRACT FROM AUTHOR]

Purpose: The study showcases the social impact (online attention) of funded research compared to nonfunded for the BRICS nations. The key themes achieving online attention across the funded and nonfunded publications have also been identified. Design/methodology/approach: A total of 1,507,931 articles published across the BRICS nations for a period of three (03) years were downloaded from the Clarivate Analytics' InCites database of Web of Science (WoS). "Funding Acknowledgement Analysis (FAA)" was used to identify the funded and nonfunded publications. The altmetric score of the top highly cited (1%) publications was gauged from the largest altmetric data provider, "Altmetric.com", using the DOI of each publication. One-way ANOVA test was used to know the impact of funding on the mentions (altmetrics) across different data sources covered by Altmetric.com. The highly predominant keywords (hotspots) have been mapped using bibliometric software, "VOSviewer". Findings: The mentions across all the altmetric sources for funded research are higher compared to nonfunded research for all nations. It indicates the altmetric advantage for funded research, as funded publications are more discussed, tweeted, shared and have more readers and citations; thus, acquiring more social impact/online attention compared to nonfunded publications. The difference in means for funded and nonfunded publications varies across various altmetric sources and nations. Further, the authors' keyword analysis reveals the prominence of the respective nation names in publications of the BRICS. Research limitations/implications: The study showcases the utility of indexing the funding information and whether research funding increases social impact return (online attention). It presents altmetrics as an important impact assessment and evaluation framework indicator, adding one more dimension to the research performance. The linking of funding information with the altmetric score can be used to assess the online attention and multi-flavoured impact of a particular funding programme and source/agency of a nation so that necessary strategies would be framed to improve the reach and impact of funded research. It identifies countries that achieve significant online attention for their funded publications compared to nonfunded ones, along with the key themes that can be utilised to frame research and investment plans. Originality/value: The study represents the social impact of funded research compared to nonfunded across the BRICS nations. [ABSTRACT FROM AUTHOR]

Purpose -- The purpose of this paper is to provide an overview, including methodology and preliminary findings, of a current and ongoing doctoral research study of the impact of national library associations. The study uses the impact assessment framework provided by IS016439:2014 Methods and procedures for assessing the impact of libraries. Design/methodology/approach -- If the professional associations supporting the profession are to become sustainable we need to understand the difference they make to the individual members of the profession, to the employers of those individuals and to the profession of librarianship. This study applies the framework provided by ISO 16439:2014 to the national library association environment to explore and gather evidence of impact. To align with the ISO model, impact is differentiated into impact on individuals; social impact -- institution (library or employing organization); and social impact -- community (the profession). Preliminary findings show evidence of impact in all categories. Findings -- Data were gathered through semi-structured interviews that were conducted with members of national library associations in Australia, New Zealand, the UK and the USA during the third quarter of 2013. Originality/value -- This study contributes to research methodologies by testing the use of a qualitative assessment tool in a way that could be transferable to other associations both within and external to the library environment and to enable it to be adapted more broadly for other purposes within the library and information environment. [ABSTRACT FROM AUTHOR]

Purpose – What is the key to library user satisfaction? Can LibQUAL+® help in the quest for delivering a quality library service? The purpose of this paper is to present international research into library customer satisfaction as measured by the LibQUAL+® survey methodology. Commonalities of satisfaction and dissatisfaction have been identified which influence the customers overall view of the library. This knowledge can be used to further increase customer satisfaction through targeting these areas for service improvement. Design/methodology/approach – The LibQUAL+® results from SCONUL Libraries, Utrecht and Leiden Universities were analysed to explore the differences between customers who were very satisfied, and those who were very dissatisfied, with the service. Results from each of the three dimensions of service quality were reviewed separately. The survey results from respondents who had given a high satisfaction mean score to one of the three dimensions were analysed to assess if they had also given high satisfaction mean scores overall. This process was then repeated for those who had given low satisfaction mean scores. Findings – Respondents with high satisfaction mean scores in the Information Control dimension were discovered to have the largest positive scores for the overall average perceived scores, indicating they are the most satisfied customers. When reviewing the surveys with low satisfaction mean scores in the Affect of Service dimension it was discovered that these respondents also had the largest negative scores for the overall average perceived scores, indicating they are the most dissatisfied customers. The findings show that both information resources and customer service affects the overall opinion of the library service for all customer groups. Research limitations/implications – Good information resources has a positive effect on customers’ opinions of the library just as much as poor service from library staff has a detrimental effect. Any conclusions drawn from these findings should recognise that the research is limited to measuring service quality within the confines of the LibQUAL+® survey methodology. The research has not investigated the reasons for the commonality, nor do these averages say anything about the motivation for each individual respondent to give these scores in the survey. Practical implications – Statistical analyses confirm that these findings hold for every user group. Therefore, for the library manager seeking to deliver a quality library service it will be important to take both of these factors into account and deliver information not only in a professional, but also in a helpful manner. Originality/value – Although based on previous research, the extension of the analysis from an institutional level to an international consortia level strengthens the initial research conclusions. The findings, implications, and conclusions are valuable to library managers seeking to improve the customer perceptions of their library service, providing evidence of factors that influence customers’ opinions. [ABSTRACT FROM AUTHOR]

Purpose – The study measures perceived service quality (PSQ) associated with user satisfaction of Dhaka University Library (DUL). To identify the service quality users' needs and expectations were initially identified. Users' perceptions of current services were also identified, from which current perceived service performance was identified. Design/methodology/approach – A modified SERVQUAL instrument was used to survey DUL users. User responses for minimum, expected, and perceived services were calculated. A gap analysis was done to measure the PSQ that reveals two types of service gaps, i.e. positive gap provides quality services, and negative gap indicates the service shortfall. Users' satisfaction level was also identified. In both cases (assessment of PSQ and satisfaction), "ME" (minimum service level) was used as common comparison standard. Findings – The outcome of the study shows that "library hours" is the only service item which got the exclusive acceptance and ensured optimum satisfaction of the users, while other items fall short of meeting the user's need. Research limitations/implications – The present study only identified different problematic areas of DU library services. Originality/value – Very few attempts have been made to measure the service quality offered by Dhaka University library in Bangladesh. It is hoped that this study will trigger more research on understanding perceived service quality and satisfaction. [ABSTRACT FROM AUTHOR]

Purpose – One of the aims of the LIBER strategic plan 2009-2012 was to stimulate the use of LibQUAL+ by European research libraries. The purpose of this study is to investigate how far this initiative has been successful. Design/methodology/approach – All 385 LIBER libraries were invited to complete an online survey, mounted on Survey Monkey. The questionnaire was meant for all libraries, whether or not they performed a user survey during the last five years and, if so, whether or not they used LibQUAL + as the survey instrument. Findings – The study shows that the use of LibQUAL+ in Europe is widespread and that there is a great potential for further growth. LibQUAL+'s strong areas are the ease of administering and opportunities for benchmarking. A weak area is the user unfriendliness: 50 per cent of the libraries having experience with LibQUAL+ find the survey difficult to complete for the participants. Carrying out a LibQUAL+ survey has great practical implications. More than 75 per cent of the respondents took measures to improve their performance on weak areas or to promote their existing services better among the user community. About one third established new services. Practical implications – The results point at the need to improve the user friendliness of LibQUAL+. Originality/value – This is the first study that covers the experience of European research libraries with LibQUAL+ on a broad scale. [ABSTRACT FROM AUTHOR]