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This is a case study describing the application of the traditional ISPI [International Society for Performance Improvement] human performance technology (HPT) model at CHWK, a campus television channel broadcast from a southeastern American university cable system. CHWK's issues with delivery options, labor-intense work flow, and continual staff training were identified as the performance problems. Computerization of the system, including the installation of new hardware and data processing methods, was recommended as the intervention to solve the performance problem. (Contains 5 figures and 4 tables.)

Web usability focuses on design elements and processes that make web pages easy to use. A website for college students was evaluated for underutilization. One-on-one testing, focus groups, web analytics, peer university review and marketing focus group and demographic data were utilized to conduct usability evaluation. The results indicated that an organization's mission, policies, user capabilities, and competitive environment all affect usability. The recommended interventions included interface redesign and update. (Contains 2 figures and 6 tables.)

This article describes the methods that were used to evaluate the "Blackboard Basics" and "Teaching in Blackboard" courses that are currently being offered by the Office of e-Learning at a southeastern university in the United States. This report includes a description of the background of this course, the purpose of the evaluation, the key questions that were investigated, data collection methods and instrumentation, and limitations. (Contains 2 tables and 1 figure.)

This case study describes the step-by-step application of the traditional human performance technology (HPT) model at a premier kayak company located on the coast of North Carolina. The HPT model was applied to address lost revenues related to three specific business issues: misinformed customers, dissatisfied customers, and guides not showing up for tours or lessons at the kayak company. The case study includes problem statements, organizational analysis, environmental analysis, gap analysis, cause analysis, and proposed interventions. (Contains 5 figures.)