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1. Making chat widgets work for online reference

Author

Bedwell, Linda

Subjects
Libraries and readers -- Technology application, Web applications -- Innovations -- Technology application, Chat rooms -- Innovations -- Technology application, Business, Library and information science, Chat room/discussion group, Technology application, Innovations
Abstract

When our library began using chat widgets on Novanet Live Help instead of virtual reference (VR) software, our patrons had comments such as the following: 'Great idea and service, you [...]

Published
2009

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