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This article aims to inspire nurses to recognise how human factors affect individual and team performance. Use of a case study and learning derived from a subsequent independent inquiry exposes the dynamics that can affect teamwork and inhibit effective communication with devastating consequences. The contribution of situational awareness and the importance of nurses speaking up when they have concerns are demonstrated as vital components in the delivery of safe patient care. [ABSTRACT FROM AUTHOR]

This article explores the skills needed for effective communication with people who have dementia. It describes the factors that influence the communication process and the effect this may have on the nurse-patient therapeutic relationship. Cognitive impairment in people with dementia may limit their ability to communicate effectively. This may, in turn, affect the nurse's ability to identify patients' needs. Communication is central to providing good dementia care. The article examines some of the challenges nurses may face when caring for this patient group and suggests some strategies to overcome any barriers, enhance quality of care and improve patient outcomes. [ABSTRACT FROM AUTHOR]

This is the sixth article in a nine-part series describing the Principles of Nursing Practice developed by the Royal College of Nursing (RCN) in collaboration with patient and service user organisations, the Department of Health, the Nursing and Midwifery Council, nurses and other healthcare professionals. The article discusses Principle E, effective communication, and provides some examples of good practice. [ABSTRACT FROM AUTHOR]