Keywords: agency; animals; observation; performance; territory; zoos EN agency animals observation performance territory zoos 123 133 11 08/22/22 20220801 NES 220801 INTRODUCTION Encounters between humans and animals are the raison d'etre of zoos. In this narrative, the zoo-space renders animals passive, incapable of survival in a world changed by human interventions, where zoo animals "stand in for wild animals in a call for the help of humans" (Braverman, 2011, p. 823). Indeed, the zoo promotes the latest zoo-space - the "South East Asia" territory - as one that will both "provide the best care for our animals" and bring multiple animal species together 'to give visitors a deep connection with nature and inspire a love and care for wildlife and each other' (www.aucklandzoo.co.nz, accessed 20 September 2021). Our analysis is based on the first author's observations of both human and animal behaviours, conversations with other participants (both guests and zoo staff) in 2018 as well as analysis of zoo spaces themselves, particularly in terms of signage and the location of animal enclosures. [Extracted from the article]