1. A Shopping Buddy, via Chat.
- Author
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ISAAC, MIKE
- Subjects
- *
SHOPPING , *TEXT messages software , *CUSTOMER services software , *MOBILE apps -- Social aspects , *COMPUTER software developers , *ARTIFICIAL intelligence software , *MANAGEMENT , *CONFERENCES & conventions , *COMPUTER software - Abstract
The article discusses an increase in the number of businesses that are employing chatbot artificial intelligence software tools to assist customers as of 2016, and it mentions the social networking service Facebook Inc.'s decision to integrate chatbot technology into the firm's Facebook Messenger text messaging service. The annual F8 developer conference in San Francisco, California is examined, along with Facebook Inc.'s partnership with the Spring (Jello Labs Inc.) mobile shopping app.
- Published
- 2016