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This paper reports on findings from a study of Swedish retail stores, with the aim of discussing the triggers and amplifiers by offering a nuanced perspective on the effects of organisational resilience (OR) of the COVID-19 pandemic on Swedish firms. The study is based on interviews with 28 store managers. Drawing on the concept of organisational resilience, we offer three contributions. First, we empirically and theoretically develop the discussion on triggers of OR. Second, we explain that the positive and negative effects of a crisis on particular firms' OR can be amplified (or inhibited) by certain factors, which we call the amplifiers of OR. These amplifiers include the retail industry sector, store location and type of ownership. Third, we empirically illustrate the consequences of the COVID-19 pandemic and its restrictions on the retail sector in a Swedish context. [ABSTRACT FROM AUTHOR]