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A crisis in an enterprise is an extremely difficult situation which company managers need to deal with. The enterprise may take all kinds of remedial actions. Ranging from conservative measures, through moderate to very radical ones. These steps may be aimed at counteracting the effects of the past or focused on looking towards the future of the organisation. The type of actions that managers take depends on many factors discussed in the paper. These factors result from the organisation's external and internal environment, the nature of the crisis, as well as the manager's personality. The paper proposes an original model of determinants of managers' behaviour in a crisis situation. [ABSTRACT FROM AUTHOR]