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1. Focus on the Customer.

Subjects
LIBRARIANS, LIBRARIES, LIBRARY users
Abstract

Profiles Cate McNeely, deputy chief librarian of Richmond Public Library (RPL) in British Columbia, and adjunct professor at the University of British Columbia School of Library Archival and Information Studies. Belief of McNeely that the library should work for patrons; Way that she helped design the Ironwood library branch.

Published
2002