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Summary: This article explores children's learning experiences from taking part in an educational intervention about social services in school. Data were collected from six group interviews with 27 children after they had participated in lessons about social services. Following a narrative evaluation approach, the analysis focuses on the narratives of change that are made visible through the children's shared reflections about their learning experiences. Findings: In their narratives of change, the children presented the educational intervention as meaningful for them because it increased their knowledge about social services as a possible support function for children and families. Some of the children related their previous more negative perceptions of social services to a collective story building on the idea that social services take children away from their families. Through the educational intervention, this collective story changed in part into another collective story building on the idea that social services help children and families to improve their relationships. Applications: The study shows that an educational intervention about social services in school has the potential to increase children's knowledge about social services and to influence in a positive direction the collective stories that shape public perceptions of social work. Although such changes in collective stories can be expected to benefit social work practice, welfare professionals must be careful to promote opportunities for children to share experiences of social services that challenge, as well as align with, any of these collective stories. [ABSTRACT FROM AUTHOR]

Summary: An interview study was conducted with persons receiving home care services and personal assistance in Sweden (13 individuals, 25 interviews) with the aim to analyze their experiences of managing personal and intimate care. The analytical approach was guided by phenomenologically informed research and Erving Goffman's theoretical work on self-presentation and social life as it differs in frontstage and backstage settings. Findings: A reflected approach to the complex challenges associated with becoming and being a person in need of personal and intimate care was revealed. This involved continuous adaptations and attuning to organizational and relational conditions of formal home care. Being a recipient of personal and intimate care does not mean being passive. It entails relating to and sustaining the care relation, where even choosing to accept suboptimal conditions is an act of agency. The recipients' private homes were hybridized, transformed both into a waiting room, with the recipient on standby and into a workplace. The homes thus partly lost their character as a backstage realm where one could avoid the gaze of others. This also led to a hybridization of the personal sphere, in the form of marginal scope for true privacy, necessitating strategies for protecting one's own space. Applications: It is important both to acknowledge the intrusive nature of personal and intimate care, which results in extensive hybridization of the home and personal sphere and to recognize care recipients' agency in the relationship that care establishes. [ABSTRACT FROM AUTHOR]

Summary: Individuals with intellectual disabilities who might have been previously placed into segregated institutions now live independently in the community, supported by the necessary community care services. Nevertheless, social inclusion can be deemed successful only if they can positively interact with the various microsystems of the community. The disruption of social service provision due to the COVID-19 pandemic allowed us to evaluate other systems of support in the community. By adopting a bioecological perspective, qualitative methods are used to examine the interactions between people with intellectual disabilities and their social environment during the pandemic primarily based on focus group sessions with 17 social workers and 12 caregivers. Findings: Three overarching themes are identified through a thematic analysis: (1) limited social ties with the community that could provide support; (2) professional support as the main source of assistance; and (3) limited resources on how to care for people with intellectual disabilities. Applications: The results show that unilateral systems of support with limited participation of other systems lead people with intellectual disabilities to live segregated lives, even though they reside in the community. To fully realize the right of inclusion in society of all people with intellectual disabilities, further efforts are required to promote informal social care for people with intellectual disabilities. There is a need for a shared-care model that provides care in the community by the community through the establishment of neighborly relations and expansion of the social networks of people with intellectual disabilities. [ABSTRACT FROM AUTHOR]

Summary : Social work has long history with practice in diverse places. Indigenous social work traditions have long been grounded in place and land. There has been little attention to the role of place in Western and Northern social work practices. Place-based theories attend to the fundamental role of place in social work practice and provide principles that social workers can use to recognize place in their practice. There has been little practical guidance on how social workers can apply these principles to identify and modify place-based levers for improving practice and outcomes within Western contexts. To address these gaps and advance the use of place in practice, principles of place-based power dynamics are described here in relation to the micro, mezzo, and macro levels of the key areas of social work practice: assessment, intervention, and evaluation. Findings : Place-based principles of form, function, location, time, threshold, and relations, provide a framework that social workers can incorporate into social work practices at all levels and throughout social work practice phases. Application : Social workers can use these principles to examine how social work practice can better assess, intervene, and evaluate the role of place in the social environment and in the daily lives of the participants and populations they serve. Incorporating place-based principles can illuminate malleable place-based levers to fit the needs of service users. Attending to place in social work practice can also heighten practitioners' awareness of power and decision-making to identify and intervene at the root causes of social problems. [ABSTRACT FROM AUTHOR]

Summary: Whereas some studies have addressed the conditions and practices required to infuse critical notions into the organizational context of public social services, there is a paucity of knowledge on what a critical public service can look like in actual practice. This article explores the possibility of applying critical theory and practice at the organizational level of public social services. It focuses on one social services department in Israel that underwent a six-year process of learning and implementing the Poverty-Aware Paradigm. Findings: Based on an in-depth case study that combines ethnographic and participatory methods, we outline how critical ideas are translated to four organizational principles: developing a critical learning culture, acknowledging services users' knowledge and skills, leading a critical discourse in the community, and poverty-proofing services and allocating resources to tackle poverty. Each of these principles is presented with derivative organizational practices and a detailed account of their implementation. Applications: By broadening the framing of critical practice as an individual, street-level endeavor, the findings offer policymakers and public social services professionals an organizational model that mitigates the negative consequences of current neoliberal and managerial policies around the world. [ABSTRACT FROM AUTHOR]

Summary : While scholars have examined how neoliberal ideas and policies manifest at the front lines of the welfare state, far less is known about how the neoliberal approach prevalent in such states shapes decisions that senior state actors make about social welfare policy. The current study advances the literature by examining the processes and motivations behind the decision to withdraw from enacting a law designed to secure the social rights of all Israeli citizens. The study is rooted in a critical research paradigm, combining both inductive and deductive analyses of in-depth interviews with 15 senior officials and legislators in the field of social services. Findings : Despite their purported support for equality in the provision of social services, their acknowledgment of the shortcomings of current legislation in this respect, and their active role in promoting an alternative thereto, participants were persuaded to act in such a way as to support free-market measures. These findings illustrate an arena of policymaking wherein some state actors "purchase" other actors' cooperation and compliance with the neoliberal approach. Applications : The "behind-the-scenes" account of the legislative process, set against the backdrop of neoliberal welfare governance, provides insights useful to all those who seek to promote parity-enhancing legislation aimed at supporting marginalized social service recipients, in Israel and beyond. [ABSTRACT FROM AUTHOR]

Summary: Public trust towards social workers is essential for legitimacy and accessibility of the social services, as well as for help-seeking behaviour. However, research on public trust towards the social services is lacking. The aim of this study was to describe the extent to which Swedish citizens trust social workers who work within the social services, and to explore patterns in level of trust based on demographic factors and history of service use. The analysis draws on survey data from 2010, 2014, and 2018 (total n = 4975). Logistic regressions were conducted to assess associations between predictor variables and trust. Findings: On average, 40 percent of the general public reported a high level of trust regardless of year. Approximately 20 percent reported a low level of trust. The results indicate a slight decrease in trust between 2010 and 2014 but not between 2014 and 2018. No gender or age differences were identified. Low income level, being related to a service user, and low level of education were all associated with low level of trust. Applications: Our findings provide new insights regarding variations in levels of trust in the general population. Economically and educationally disadvantaged groups as well as those related to a service user are more likely to report low trust than their more advantaged counterparts. To strengthen legitimacy and accessibility, these groups should be prioritised in trust-enhancing efforts. Still, reports of high trust were predominant, indicating that social workers are generally perceived as trusted providers of social support. [ABSTRACT FROM AUTHOR]

Summary: Given the global and local social inequalities and the complex life circumstances of people living in poverty, social workers are called upon to broaden their knowledge with the purpose of developing social services that respond to the needs of this growing population. However, very little research has been done on the kind of knowledge that social workers require in order to care for this population. The present article focuses on the epistemological aspects of service development for people living in poverty and reviews three main issues: What is "poverty knowledge," where does it come from, and what are the barriers to and opportunities for its development? These questions are investigated through a qualitative paradigm among social workers employed in Israel's public social services. Findings: Findings reveal a profound epistemological controversy about what poverty knowledge means: Is it objective, consistent, readily available, and transferrable knowledge, or is it a dynamic and reflexive process affected by a great number of fluctuating contexts? Findings stress the dominance of positivist views of poverty knowledge, mostly derived from practice while other sources of knowledge development, such as service users' local knowledge, theory, and research knowledge were seen as less relevant to their needs. Applications: Practical recommendations are offered relating to the need for poverty knowledge development processes in social services as well as in social-work education through collaborative, contextual, and reflective learning with and from service users and other stakeholders. [ABSTRACT FROM AUTHOR]

Summary: Children of social service users are at risk for developing mental health problems as well as social and behavioral problems. Social service counselors should therefore be aware of service users' children and provide support for them. In fact, they are obligated by law to consider children's views and their best interests in cases affecting them. Despite this, little is known about social service counselors' child focus in their practice. In this study, self-reported survey data from 93 counselors working for the Norwegian Labor and Welfare Administration (NAV) were analyzed to explore their child focus. Findings: Findings suggest that a particular focus on children is no part of common practice among NAV counselors; nor is use or knowledge of The United Nations Convention on the Rights of the Child (CRC). Knowledge and use of the CRC may be a predictor of child-focused practice. The results showed a significant difference of medium effect size between NAV counselors who ask about children and NAV counselors who do not when it comes to knowledge and use of the CRC. Applications: Policy makers and practitioners should utilize NAV's potential as a preventive arena. For NAV counselors to be aware of and support children of social service users they need a stronger focus on children and hence know and use the laws concerning children's rights. Incorporating children's rights into social workers' education and internal training may strengthen the focus on children in NAV counselors' practice. [ABSTRACT FROM AUTHOR]

Summary: There is broad consensus that COVID-19 has had a pernicious impact on social work, in general, and among social work practitioners, more specifically. However, at present, very few, if any, empirical examinations of this impact exist. This exploratory study examined peritraumatic distress among a sample of social workers (N = 3920) in one southeastern state in the United States. Findings: Analysis suggests that distress is impacted by several variables. In general, participants identifying as male, married, reporting good physical and mental health, working in microcontexts, and who were finically secure tended to experience less COVID-19 associated distress. In addition, social workers identifying as LGBTQ* and who had been working mostly remotely experienced higher levels of distress. Applications: Overall, findings indicate the need to provide adept support to social workers practicing during the pandemic. Data suggest the need for targeted support initiatives, typically for those who are from underrepresented groups (e.g., LGBTQ*) or experiencing financial or mental/physical health issues. Certainly, researchers should continue to examine the impact of COVID-19 on social work practitioners and service delivery. [ABSTRACT FROM AUTHOR]

Summary: Working with abused children can have positive and negative implications for social workers. Some of these implications have been conceptualized as secondary traumatic stress and vicarious post-traumatic growth. The current study examined the question of whether these two phenomena share similar contributing factors. Based on the social-ecological theory and previous studies on secondary traumatic stress, we examined the contribution of personal factors and level of exposure to trauma (i.e. years of work experience, professional exposure to child abuse, mastery) and environmental factors (i.e. social support, supervision, and role stress) to the explained variance of secondary traumatic stress and post-traumatic growth, with the goal of understanding these two potential outcomes. This cross-sectional study comprised 255 social workers who worked with abused children. Findings: The results showed that despite the correlation between the two outcomes—post-traumatic growth and secondary traumatic stress—they shared only one common predictive factor: the extent of social workers' exposure to abused children. Role stress was correlated positively, and mastery was correlated negatively, with secondary traumatic stress only. Years of work experience was correlated positively with post-traumatic growth only. Applications: The current study shows the importance of continuing efforts to identify the factors that contribute to post-traumatic growth. At the same time, efforts should be made to foster certain personal and environmental factors to reduce secondary traumatic stress levels. [ABSTRACT FROM AUTHOR]

Summary: One major effect of the demise of the welfare state on public social services is increased heavy workload which leads to stress, burnout, and compromised well-being among social workers. Less explored are the ways in which heavy workload shapes the helping relationship between social workers and clients. Extrapolating from the narratives of 14 Israeli social workers who participated in an institutional ethnographic study, this paper offers a nuanced understanding of the toll that heavy workload takes on the helping relationship. Findings: Results showcase heavy workload as a ruling relation, an organizational reality outside the control of social workers and clients. The damaging effects of heavy workload on the helping relationship as well as on the social workers were apparent: social workers expected to slice themselves thin and deal with frustration and guilt in the face of an organizational reality that deters them from investing in their clients the time and energy required to cultivate helping relationships. Application: The helping relationship has been paramount to social work throughout the history of the profession. This research contributes to this longstanding focus with a renewed understanding of the helping relationship in public social services as a political and public encounter between social workers and clients, one that is governed by extra-local relations of ruling. Heavy workload is one such ruling relation that organizes the helping relationship. As such, this organizational reality can be reorganized to eliminate, or at least reduce, the toll that heavy workload takes on the helping relationship. [ABSTRACT FROM AUTHOR]

Summary: Worker experiences of workload is a poorly understood component of health and safety practice in the social services sector. Job Demands-Resources theory is applied to explore how workload contributes to health and safety, workplace violence, and violence prevention. Data from qualitative interviews (n = 81) of workers in publicly administered social services in Western Canada were analyzed using analytic induction and constant comparison methods. Findings: Qualitative themes highlight the role of Workload Management, Equal Distribution of Workload, Stress Management, and Flexibility on worker experiences with workplace violence prevention. These themes are further elaborated on and contextualized within a Job Demands-Resources framework. Finally, a conceptual model of workload management and health and safety is presented. Applications: Findings highlight areas of workload development and innovation as a component of violence prevention interventions within social service workplaces. [ABSTRACT FROM AUTHOR]

Summary: Policy change is a core goal of community social workers. This study aims to identify the motivational and facilitating factors associated with community social workers' engagement in policy practice, defined as policy involvement undertaken in the workplace context. The sample comprised of 106 community social workers employed by local government in Israel and the data were collected between June 2015 and February 2017. Findings: The findings showed that community social workers are more likely to engage in policy when they enjoy higher professional status, possess more policy practice resources, have higher psychological involvement in politics, are more involved in political and professional networks, and sense that they enjoy greater organizational support for policy practice. Applications: In seeking to enhance the engagement of community social workers in the policy process, social work education should provide future community social workers with policy practice skills and a sense of psychological engagement in politics. It should also encourage their participation in political networks and offer training that affords them opportunities to develop the organizational skills needed to further macro goals in a social service agency setting. In their workplace, community social workers seeking to engage in policy practice need to nurture an organizational culture that supports social workers' policy involvement. Given that this study is on a single Israeli sample, future research on community social workers in additional work settings and in other countries is required in order to advance knowledge on this crucial, yet understudied, form of professional activity. [ABSTRACT FROM AUTHOR]

Summary: In the fields of social work and social welfare, there have been many studies which have examined the use of social services. Few studies, however, have specifically explored the use of social services by older male clients (age 60 and older). There is little understanding in social work concerning how to best work with male clients. Using the 2012 Southeastern Pennsylvania Household Health Survey (n = 3042), this study examines how older males are using social services as compared to older females. Findings: Specifically using a zero-inflated negative binomial regression model and logit models this study finds that older males, in general, are using fewer social services than older females. Looking at services supported through the Older Americans Act of 1965, it also identifies which services older males have a lower likelihood of using as compared to older females. Furthermore, instead of viewing all older males as a monolithic group, this study shows how intersectionalities in race, ethnicity, and socioeconomic status affect service use. Applications: By having a greater understanding of which services older males are and are not using, nonprofit organizations can start exploring how to expand and improve services for this population. To improve outreach to older males, organizations should first explore if they are using services to begin with. [ABSTRACT FROM AUTHOR]

This study examined communication between 51 transition-aged foster youth and their social workers as related to perceived relationship quality and satisfaction with care receipt/provision. Youth–worker dyads were audio-recorded during a requisite monthly meeting and completed assessments of perceived relationship quality and satisfaction with social services. Communication was rated in a 5-minute excerpt across full audio-recorded speech, verbal transcribed content, and nonverbal content-filtered tone. Findings: Ratings of workers' communication in transcribed content most closely reflected workers' reported perceptions of their relationship with the youth. In turn, youth's perceptions of the relationship and satisfaction with care were most strongly linked to the content of workers' communication. Similarly, youth's communication in full speech and content most closely reflected their reported perceptions of their relationship with the worker and their satisfaction with care, and workers' perceptions of the relationship and satisfaction with care were most strongly linked to these channels of youth communication. Applications: Findings suggest that foster youth and social workers may communicate their authentic beliefs and expectations differentially by communicative channel. Further, both communication partners appeared selectively attuned to the most authentic speaker channels. These findings can inform case planning and intervention work focused on leveraging the power of the worker–youth relationship to improve key service outcomes for foster youth. [ABSTRACT FROM AUTHOR]

Summary The study examined social workers’ participation in two powerful parliamentary committees in Israel: the Finance Committee (FC) and the Economics Affairs Committee (EAC). It sought to better understand the characteristics of social workers who participated in these committees, their inputs, and to uncover differences between these findings and those on social workers in other parliamentary committees. Qualitative and quantitative content analyses were conducted on the minutes of the committees’ sessions between 1999–2013. Findings At least one social worker spoke in 50 of the FC sessions and in 26 of the EAC sessions. These sessions dealt with a wide range of subjects, including national and local social services budgets, social problems, and vulnerable populations. The social workers expressed opinions on deficiencies in social policies and made recommendations for dealing with social problems. Their opinions conveyed support for social provision in a period in which the neo-liberal discourse was in ascendant. They also provided information on diverse aspects of current social policies. Most of the social worker participants were employed in the government sector. Implications In terms of theory, the study augments our knowledge of social workers as policy actors. In terms of practice, it shows that finance committees are relevant and accessible arenas of social work activity. Awareness of the inputs and the roles identified can enable social workers to better understand their potential contribution to the discussions of such committees and conceptualize their possible roles in them. [ABSTRACT FROM AUTHOR]

Summary This study examines factors associated with Israeli social workers’ investment of effort in, and inclusion of, volunteers in their work. The variables are drawn from three theories: status characteristic theory, psychological contract theory, and organizational culture theory, and from claims regarding training in working with volunteers. The sample consisted of 118 randomly selected direct social workers in 26 municipal social service departments in Israel. The instruments were designed specifically for the study. Findings Social workers’ effort investment and inclusion increased when they: (a) viewed volunteers as contributing to social workers and the organization; (b) expected themselves to invest effort in their volunteers; (c) believed their volunteer met their expectations with regard to service users and social workers; (d) trusted their volunteer; (e) perceived their managerial culture, peer culture, and artifacts as encouraging effort investment and inclusion; and (f) received training in working with volunteers. Implications On a theoretical level, the findings expand our knowledge about factors that may impact on social workers’ investment of effort in volunteers and their inclusion. On a methodological level, instruments with good psychometric properties were developed to examine the associations studied and these can serve in future research. On the practical level, the findings highlight the importance of training in working with volunteers and underscore the value for managers and volunteer coordinators discussing the workers’ psychological contract with them and of fostering an organizational culture that encourages effort investment in, and inclusion of, volunteers. [ABSTRACT FROM AUTHOR]

The article presents a study on the meta-analyses of case management (CM) models and its impact in order to understand its present role and suggest how it could be reorganized. It states that the intensive and non-intensive case management could be provided depending on the use of hospital resources when the model of case management used is congruent with clinical practice. It says that the CM models could be reconfigured by delivering an intensive form of care based on the needs of patients.

Evidence-based practice (EBP) has been gaining acceptance and momentum in the social services professions. As evidence related to specific programs and interventions mount, social service practitioners and organizations around the world have increasingly begun to implement evidence-based programs as a strategy for creating better outcomes for children, families, and adults. Unfortunately, the science of evaluating efficacious and effective programs and interventions has far outpaced the science of implementing them. A gap exists between what we know works and being able to utilize what works in practice. This article will examine the challenges facing social service organizations in implementing evidence-based programs and explore an organizational theory to address those challenges. Findings: The implementation of EBPs has proven to be a complex and challenging process, with organizational factors coming to the forefront as important in bridging the gap between science and service. The complexity of translating what we know from research into practice requires an organizing theory to help guide implementation efforts in the context of an organization. Applications: This article proposes the use of a theoretical framework, the learning organization, by social service organizations. By transforming social service organizations into learning organizations, social service organizations will be able to more effectively meet the challenges of implementing evidence-based programs and function as a bridge, rather than a barrier, between science and service. [ABSTRACT FROM AUTHOR]