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Start Over Author "Dube, Laurette" Journal journal of retailing
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3. The impact of music on consumers' reactions to waiting for services

Author

Hui, Michael K., Dube, Laurette, and Chebat, Jean-Charles

Subjects
Business services -- Services, Services industry -- Services -- Analysis -- Psychological aspects, Music, Influence of -- Analysis -- Psychological aspects, Music -- Psychological aspects -- Analysis, Customer service -- Psychological aspects -- Analysis, Retail industry, Support services, Customer service, Psychological aspects, Analysis, Services
Abstract

In many services, waiting is becoming a pivotal factor in satisfaction and quality judgement (Dube, Schmitt, and Leclerc, 1991; Taylor, 1994; Taylor and Claxton, 1994). Many providers attempt to reduce [...]

Published
1997

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