1. Application of a Human Factors Systems Approach to Healthcare Control Centres for Managing Patient Flow: A Scoping Review.
- Author
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Paterson, Estrella, Chari, Satyan, McCormack, Linda, and Sanderson, Penelope
- Subjects
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MEDICAL information storage & retrieval systems , *HEALTH facility administration , *MEDICAL quality control , *ERGONOMICS , *PATIENT safety , *MEDICAL care , *RISK management in business , *CINAHL database , *CONTINUUM of care , *EMERGENCY medical services , *PATIENT care , *WORKFLOW , *ORGANIZATIONAL effectiveness , *SYSTEMATIC reviews , *MEDLINE , *CROWDS , *LITERATURE reviews , *CONCEPTUAL structures , *COMMUNICATION , *TREATMENT delay (Medicine) , *ONLINE information services , *PATIENT satisfaction , *WELL-being - Abstract
Over the past decade, healthcare systems have started to establish control centres to manage patient flow, with a view to removing delays and increasing the quality of care. Such centres—here dubbed Healthcare Capacity Command/Coordination Centres (HCCCs)—are a challenge to design and operate. Broad-ranging surveys of HCCCs have been lacking, and design for their human users is only starting to be addressed. In this review we identified 73 papers describing different kinds of HCCCs, classifying them according to whether they describe virtual or physical control centres, the kinds of situations they handle, and the different levels of Rasmussen's [1] risk management framework that they integrate. Most of the papers (71%) describe physical HCCCs established as control centres, whereas 29% of the papers describe virtual HCCCs staffed by stakeholders in separate locations. Principal functions of the HCCCs described are categorised as business as usual (BAU) (48%), surge management (15%), emergency response (18%), and mass casualty management (19%). The organisation layers that the HCCCs incorporate are classified according to the risk management framework; HCCCs managing BAU involve lower levels of the framework, whereas HCCCs handling the more emergent functions involve all levels. Major challenges confronting HCCCs include the dissemination of information about healthcare system status, and the management of perspectives and goals from different parts of the healthcare system. HCCCs that take the form of physical control centres are just starting to be analysed using human factors principles that will make staff more effective and productive at managing patient flow. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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