1. Impact of Trust and Satisfaction on the Commitment-Withdrawal Relationship
- Author
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Pui Ting Chow, Sai On Cheung, and Yip Ka Wa
- Subjects
Team composition ,business.industry ,Strategy and Management ,Industrial relations ,General Engineering ,Building and Construction ,Overall performance ,Management Science and Operations Research ,Public relations ,business ,Psychology ,Project team ,Social psychology - Abstract
The success of a construction project depends on the performance of the project team that comprises members from participating organizations. A trusting environment is believed to be instrumental in facilitating conducive interactions among team members as trust engenders willingness to give positive view on members’ intention. In this regard, team members who are satisfied with the interactions with their counterparts are more committed while non-committed members would avoid responsibility, thus seriously hamper the overall performance of a team. Complete withdrawal is an ultimate manifestation of non-committing members. It is therefore suggested that trust and satisfaction are intrinsically linked to commitment and withdrawal. It is hypothesized that trust and satisfaction had mediating or moderating effect or both in the commitment-withdrawal relationship. With data collected from practicing construction professionals, three hypotheses were tested using moderated multiple regressions. The resu...
- Published
- 2015