1. Redesigning an inpatient pediatric service using Lean to improve throughput efficiency
- Author
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Kirk Gosik and Michael J. Beck
- Subjects
medicine.medical_specialty ,Total quality management ,Leadership and Management ,business.industry ,Health Policy ,Six Sigma ,Psychological intervention ,MEDLINE ,General Medicine ,Assessment and Diagnosis ,medicine.disease ,Tertiary care ,Checklist ,Hospital medicine ,Emergency medicine ,Medicine ,Fundamentals and skills ,Medical emergency ,business ,Prospective cohort study ,Care Planning - Abstract
BACKGROUND Data suggest that delays in discharges from inpatient units affect hospital throughput and contribute to emergency department crowding. Lean/Six Sigma (LSS) has been shown to improve inefficiencies in other industries. There are no published data on what impact LSS can have on advancing and sustaining earlier patient discharges. OBJECTIVE Determine the impact LSS has on advancing times of placement of discharge order and patient discharge compared to control. Secondary outcomes were length of stay (LOS) and readmission rates. DESIGN Prospective quality study with concurrent controls. SETTING Academic medical center. PATIENTS Hospitalized pediatric patients compared to remainder of the children's hospital services. INTERVENTIONS Staff reallocation, creation of standard workflow, multidisciplinary predischarge planning, and creation of a discharge checklist. MEASUREMENTS Median time of discharge order entry and median time of actual patient discharge, proportion of patients discharged before noon and 2 pm, and LOS and readmission rates. RESULTS The median time of order entry was 10:45 compared to 14:05, and the median time of discharge was 14:15 compared to 15:48. The LOS and the readmission rates remained the same in both cohorts. The control group had faster baseline discharge order entry and patient discharge, but discharge performance did not improve, despite a significantly lower average daily census. CONCLUSIONS We determined that Lean approaches can have an immediate and sustained impact on advancing patient discharges, with no negative affect on LOS or readmission rates. Our intervention generated consistent results independent of personnel during the busiest months of the year at a tertiary care children's hospital. Journal of Hospital Medicine 2015;10:220โ227. © 2014 Society of Hospital Medicine
- Published
- 2014
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