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Examines the role of the government in the higher education sector in Australia. Importance of governmental support to the changes needed by the universities; Role of the government in research and teaching funding; Functionality in the development of industrial relations and other related policies; Responsibility in shaping the higher education system for national policy purposes.

Within the higher education sector in Australia regionality is not well defined, which is a significant issue for regional universities, given the opportunities for development and growth stemming from the Australian Government's focus on regional higher education. This paper contends that if regional universities are to operate successfully in an increasingly competitive sector, they need to centre their operations around a clear definition of regionality. Based on a review of definitions of regionality in international higher education contexts, and an analysis of how regionality is defined outside of higher education, this paper provides a definition of regionality for Australian higher education. Whilst acknowledging the differences in potential contexts and applications, this definition seeks to provide a basis upon which regional universities in Australia can determine the ways in which they may create a strong identity, achieve the Australian Government's objectives for regional higher education, and reap the associated benefits. [ABSTRACT FROM AUTHOR]

The nature of academic appointments in Australia has changed. Given the recent emergence and growth of teaching focused academics roles across countries and contexts, in this conceptual paper we begin by parsing the language and role descriptions used for these academic appointments. Then, we consider what we know about teaching focused academics roles, and the research approaches used in these studies. We identify that teaching focused academics s struggle to understand, capture, and represent the knowledge creation component of their academic workload. We argue there is a need for research that builds a richer and holistic understanding of teaching focused roles and their workloads. We offer a solution: a learning-practice conceptual framework – combining Ann Webster-Wright's authentic professional learning and Trowler's practice sensibility with Goodyear's framework for design – to open new vistas of research and policy implementation. [ABSTRACT FROM AUTHOR]

Skills in science, technology, engineering and mathematics (STEM) are promoted by the Australian government as pivotal for Australia's economic prosperity. Research on equity groups suggests that group membership is associated with several factors linked to 'leakage' from the STEM pipeline of school, university and transition to work. In this paper we draw on longitudinal Australian data to understand what factors influence the participation of equity group students in university STEM courses, and to explore how the STEM pathways of those groups differ from those of non-equity students. We identified several important factors which influence participation at two critical points of the STEM pipeline; transition from school into university, and transition from university into the STEM workforce. Our results indicated that higher levels of mathematics self-concept and instrumental valuing of mathematics in early adolescence predict continuation in the STEM pathway for all students and particularly those from low socioeconomic status backgrounds. [ABSTRACT FROM AUTHOR]

In 2019, the Australian Government introduced a new post-study work rights policy as a lever to attract international students to study and work in regional Australia. The aim of this paper is to explore the potential implications of the new policy and consider factors which may impact it from realising the intended benefits. An analysis of historical international student enrolment and post-study work rights data for three regions in Australia was conducted to make assumptions about potential growth in those three regions brought by the new policy. This illustrated that while regions are regularly homogenised in policy discourse, there are a variety of complex place-based factors that may impact the success of the policy such as local employment industries, institutional growth profile and community engagement. It recommends that tertiary education leaders undertake comprehensive place-based planning to support the intended outcomes of the policy change to be realised and sustainable. [ABSTRACT FROM AUTHOR]

Leadership matters for the success of large enterprises and this is also the case for higher education institutions and universities. Yet, the public nature of universities and of academia means these institutions are usually highly dependent on external actors, in particular government. Viewed through a lens of distributed leadership, this paper explores how leaders in universities, national academies and government view and rate key changes associated with this pervasive reorientation and reorganisation of public higher education. It asks where do the views of leaders within universities and those outside universities converge and diverge and what patterns are evident in the differences between leaders? Drawing on 116 in-depth interviews and 114 follow-up surveys with senior higher education leaders in Australia, of which just over half were university senior executives, this paper concludes that all leaders surveyed are largely aligned in their views of most issues. [ABSTRACT FROM AUTHOR]

Conceptualising the quality of higher education as fitness for purpose begs the question of whose purpose? Thus, understanding who has dominance over Australia's higher education system, and what purpose it is seen to fulfil, is important for ensuring that current quality assurance methods are effective. This paper presents the findings of a discourse analysis conducted to explore the unspoken purpose contained in the documents published by the Australian higher education regulator and quality assurance agency. Through the analysis of the Act, newsletter articles published by the agency, and selected relevant documents, the paper shows that the national system is positioned as an export service industry. The paper highlights some of the implications this has on the methods employed to assure the quality of the national system, including the risk posed to the system by a singularity of purpose, and discusses some of the current conditions which may have led to this state. [ABSTRACT FROM AUTHOR]

Higher education has existed in Australia for 170 years, yet Indigenous Australians have participated for only half a century. One key change the Australian higher education sector has witnessed over the last decade is the steady increase of people occupying senior Indigenous leadership roles. These positions are indeed relatively new and have not been empirically investigated until now. Reporting on findings from an Australian Research Council funded study on Indigenous leadership in higher education, this paper highlights some of the discrepancies in how the skills of Indigenous leaders are interpreted by the academy, with a hope to challenge the sector's next senior non-identified appointments to ensure that Indigenous people become integral architects in designing the future Australian higher education sector. [ABSTRACT FROM AUTHOR]

Occupational stress has increased in higher education academic staff over several decades, and this has been particularly acute in Australia and New Zealand. This scoping review sought to understand the causes and impacts of occupational stress among Australian and New Zealand academics. Eight EBSCO databases were searched for key terms: academic and occupational stress and Australia and New Zealand. Twenty relevant papers were sourced, from which five common themes were extracted: (i) balancing an academic workload, (ii) casualisation of the workforce, (iii) the managerialism phenomenon, (iv) transition from field of practice to academia, and (v) academic and other staff. Further research in the Australian and New Zealand context is required to identify the nature of specific stressors and how these impact health and well-being. [ABSTRACT FROM AUTHOR]

Benchmarking is a formalised evaluation process by which a university can measure the standard of their policies, processes, programmes or strategies through comparison with other universities. Currently, there is a paucity of research that focuses on the documentation associated with external benchmarking undertaken by Australian universities. Given that Australia's higher education regulatory body requires universities to reflect the purposes of external benchmarking within policy frameworks and for external referencing to be overseen by peak academic governance bodies such limited research is of significance. This paper contributes to the literature by investigating whether documented structures, policies and guidelines are in place to inform learning and teaching external referencing processes. Using a qualitative documentary thematic analysis, policies, procedures and guidelines found on university governance websites were investigated and analysed. The findings indicate that many Australian universities are at risk of not meeting mandatory regulatory requirements. [ABSTRACT FROM AUTHOR]

University student volunteering is prevalent in Western countries, but has rarely been critically evaluated by researchers. Little is known about the different ways in which student volunteer programmes are organised. Using a matrix constructed from the publicly available websites of all Australian universities, and 60 interviews with key stakeholders at six universities, this paper identifies nine different models of student volunteer programmes. The models show the different ways in which universities, faculty and students are involved in organising student volunteer programmes. These nine models are presented in a continuum of increasing direct management by universities. In addition to identifying the models, the analysis revealed trends in student volunteering, particularly the way that Australian universities are packaging student volunteering as part of their service learning, leadership or employability agendas. The continuum facilitates a common language and understanding of university student volunteering, leading to cross-disciplinary recognition of the different models available. [ABSTRACT FROM AUTHOR]

A common theme in higher education research is the factors that affect university funding. Studies frequently examine how universities cope with funding cuts and the changes that have stemmed from operating in a neoliberal age, a period that now sees institutions commonly functioning on a cost/benefit basis. This paper offers an original contribution by using the Australian Federal Government Department of Education and Training’s document,Finance 2015: Financial Reports of Higher Education Providers, to problematise the financial assistance individual Australian public universities received from the federal government. The paper acknowledges the factors that can account for some institutions receiving more funding than others but nonetheless highlights the substantial discrepancies concerning government financial contributions that exist between Australia’s highest and lowest funded universities. At a time when a performative culture has increasingly become part of higher education, and an institution’s research performance is calculable and rankable, it is crucial to Australia’s long-term research success that all its universities remain competitive in the race for research and government funding. [ABSTRACT FROM PUBLISHER]

This paper critically explores the opportunity for leadership development in higher education within an interpretative inquiry paradigm from the perspective of middle-level academics transitioning into leadership/management roles in Australian universities. Middle-level academics are described as being at a mid-point in their careers and universally appear to represent a substantial percentage of academic personnel in tertiary institutions. Much has been written about the rapid and seemingly unstoppable changes occurring in the higher education climate as a result of global reform and with it the effect that change is having within the realm of academic leadership. Of some interest particularly is the effect that change is having at the level of middle-level academics in leadership roles. Many universities throughout Australia have established various 'leadership capability frameworks' to meet the need of leadership and management development. However, consideration needs to be given to how well these programs prepare middle-level academics for their leadership roles. [ABSTRACT FROM AUTHOR]

This paper reviews the fourth decade of the Journal of Higher Education Policy and Management, including author analyses and thematic insights from articles published from 2009 to 2018. In addition to an increase in the number of articles published, the Journal now publishes more articles by authors from outside Australia, female authors and co-authored articles. Institutional management and leadership is the most common theme, responsible for just over one quarter of articles. By methodology and level of analysis, roughly half of all articles utilise survey or multivariate approaches and target national-level insights. Due to the practical orientation of the journal, many articles integrate management, leadership and policy with other common higher education themes, such as student experience and quality assurance. [ABSTRACT FROM AUTHOR]

Many universities divide their academic workloads according to a model of 40 per cent teaching, 40 per cent research, and 20 per cent administration and service. Increasing demands on academic time, however, make this balance hard to achieve, since teaching and administration frequently impinge on research time. Moreover, regular academic activities may not fit into the workloaded time available. This paper presents evidence from a 3 month case study of a single academic in an Arts department at a research-intensive Australian university who has a 40:40:20 workload and is encouraged to publish an average of two high quality journal articles a year. Based on the study's findings, a more realistic workload model would be 40 per cent teaching, 25 per cent research and 35 per cent administration, with an adjustment in the amount of quality research outputs expected. A new model should also balance face-to-face teaching time with teaching-related activities. [ABSTRACT FROM AUTHOR]

One focus of gender equity policies in universities has been the creation of ‘retention’ part-time work for professional staff, which allows employees to move between full-time and part-time hours at their request. This paper examines whether such ‘good’ part-time jobs can contribute to or at least not impede women’s career advancement. The paper examines the correlation between job classification and part-time work, and whether a period of part-time work acts as a significant ‘brake’ on a woman’s career trajectory. This study uses data from the 2011 Work and Careers in Australian Universities survey. Part-time work is used extensively by lower-classified women, but rarely by those in higher classifications. Part-time work stalls career advancement compared to working full-time, but this brake is reduced if a woman transitions back to full-time work. [ABSTRACT FROM PUBLISHER]

This paper reports on research conducted to understand key factors impacting the recruitment and selection of senior academic leaders in Australian universities. A key finding emerging from this research was an increasing reliance on executive search firms when recruiting senior academic leaders. This reliance is driven by a range of factors including an ageing and contracting pool of potential academic leaders, growing competition domestically and internationally and the declining attractiveness of academia as a sustainable career in the context of increased casualisation of the academic workforce. Concurrently, workforce planning and succession planning have not been a high priority for many universities. As a result, Australian universities are finding it increasingly difficult to recruit senior academic leaders without the use of executive search firms. These findings have signifi- cant implications for the higher education sector in Australia and warrant further research. [ABSTRACT FROM AUTHOR]

In 2012, government changes to higher education shifted Australia to a demand driven funding model. The consequential increase in student numbers, along with greater focus on retention and student satisfaction, resulted in rising customer expectations. There are now strategic imperatives to change administrative cultures to focus on delivering service excellence. This study analyses customer service behaviours of student administration staff at one Australian university. Using a conceptual framework of motivations, attitudes, perceptions and skills towards customer service, this small-scale study suggests that staff are intrinsically motivated and have largely positive attitudes towards their student customers. A gap was identified between individuals' perceptions of their customer service delivery compared with that of colleagues, while staff learn informally from their supervisors and colleagues. Finally, this paper explores how universities might develop and embed a workforce that is student-centric, delivering outstanding customer service, while at the same time upholding governance and compliance requirements. [ABSTRACT FROM AUTHOR]

Strategic planning was introduced to Australian universities as part of the Commonwealth Government higher education reforms of 1988. The 'Dawkins Reforms' implemented extensive structural reform, changed executive leadership roles and responsibilities, commenced the 'managerialisation' of the Australian university sector, introduced the Higher Education Contribution Scheme and facilitated the transformation of Australian universities from collegial academies to modern, 'enterprise' universities. There is an abundance of published marketing material celebrating 'effective' strategic planning outcomes in the myriad of strategic plans published by Australian universities. Yet, a recent study indicates that strategic planning remains a contested internal leadership function in Australian universities almost 30 years after traditional academic planning was replaced with commercially-focused strategic planning. This paper will review the effectiveness of strategic planning practices in Australian universities guided by the rhetorical question: 'how good are we and how do we know?' [ABSTRACT FROM AUTHOR]

Most Australian universities have among their goals to increase the number of Aboriginal and Torres Strait Islander students at their institutions. In the Australian higher education context, Aboriginal and Torres Strait Islander students are seriously under-represented, particularly in business education compared to other disciplines. An understanding of why a larger proportion of Aboriginal and Torres Strait Islander students do not choose to study a discipline that provides promising employment opportunities, is fundamental to improving the status quo. This paper reviews the literature to identify key barriers to Aboriginal and Torres Strait Islander students’ participation and engagement in business education. Apart from multiple general barriers to participation in higher education, factors specific to business as a profession and as an academic discipline are also considered. The paper then discusses a number of strategies Australian educational institutions could pursue when seeking to increase participation and engagement of Aboriginal and Torres Strait Islander students in business. Drawing on the review, the paper concludes with recommendations for higher education institutional policy to further improve Aboriginal and Torres Strait Islander student participation and engagement in business studies. [ABSTRACT FROM PUBLISHER]

The much-discussed potential of ‘technology-enhanced learning’ is not always apparent in the day-to-day use of digital technology throughout higher education. Against this background, the present paper considers the digital devices and resources that students engage most frequently with during their university studies, what these technologies are being used for, and perceptions of ‘usefulness’ attached to these uses. The paper draws upon data gathered from a survey of undergraduate students (n = 1658) from two Australian universities. Having explored a variety of factors shaping student engagement with digital technology within these university settings, the paper considers how ongoing discussions about digital technology and higher education might better balance enthusiasms for the ‘state of the art’ (i.e. what we knowmightbe achieved through technology-enabled learning) with an acknowledgement of the ‘state of the actual’ (i.e. the realities of technology use within contemporary university contexts). [ABSTRACT FROM PUBLISHER]

The higher education policy of the previous Australian government aimed to achieve an internationally competitive higher education sector while expanding access opportunities to all Australians. This policy agenda closely reflects global trends that focus on achieving both quality and equity objectives. In this paper, the formulation and implementation of the policy are examined according to the policy cycle approach, drawing on additional theories and analytic frameworks as applicable. The analysis explores why such an ambitious policy approach was taken, how it was implemented and factors affecting its achievability. Indicators suggest the policy was not delivered successfully within the term of the Labor administration. It also highlights an ongoing policy trend to unify the higher education sector, despite evident divisions within the sector and between levels of government administration. The paper concludes with recommendations to diversify the system so that the equity and quality policy agendas can be implemented concurrently. [ABSTRACT FROM AUTHOR]

Many Australian universities have prioritised improving discipline performance on the national research assessment – Excellence for Research in Australia. However,a culture of secrecypervadesExcellence in Research for Australia(ERA). There are no specified criteria for the assignment of ratings on a 5-point scale ranging from ‘well above world standard’ (5) to ‘well below world standard’ (1). No rationale is provided to institutions for their discipline ratings and university staff on the ERA panels sign confidentiality agreements. However, what is available to universities are the research strategies that each university documents to improve its ERA performance in its Mission-based Compact, a government funding agreement. Thus, the purpose of this paper is to investigate the similarities and differences in the research strategies that universities with different performance profiles employ. Following an analysis of the strategies, substantial commonality was identified in strategy use. However, what was different was how universities employed these strategies and the associated contexts. [ABSTRACT FROM AUTHOR]

Student attrition remains a persistent problem within the Australian higher education sector. Contributing factors include financial, reputational and quality issues, which can pose significant risks for a university’s sustainability. Institutional culture is fundamental to decisions student make about withdrawing or remaining in higher education. Therefore, student retention requires a sustained, deeply embedded commitment from all parts of the institution, placing student experience at the forefront of all activities in the student lifecycle. Applying a lifecycle approach to the way in which institutions think about student retention benefits students by providing comprehensive and consistent support. Given that less is known about how professional staff contribute to student academic learning journeys as part of whole of institution responses to student retention, this paper focusses on the contributions that professional staff make within the student lifecycle and how they can most readily map their contributions to student retention and success. [ABSTRACT FROM AUTHOR]

Computer science, like technology in general, is seen as a masculine field and the under-representation of women an intransigent problem. In this paper, we argue that the cultural belief in Australia that computer science is a domain for men results in many girls and women being chased away from that field as part of a border protection campaign by some males – secondary school teachers, boys and men playing games online and young men on campus at university. We draw on American feminist philosopher, Iris Marion Young’s analysis of the ‘five faces’ of oppression to suggest strategies whereby Australian universities could support women in computer science and educate men about respectful behaviour and gender equity. [ABSTRACT FROM PUBLISHER]

Australian higher education is currently entering a new phase of growth. Within the remit of this expansion is an express commitment to widen participation in higher education among under-represented groups – in particular those from low socioeconomic backgrounds. This paper argues that one key mechanism for achieving this goal should be the re-evaluation of university selection processes. The paper explores outcomes of an aptitude test pilot study, focusing on issues of access and equity in selection to university. The results show that, in general, those who gain access to university on the basis of results in the aptitude test have different characteristics than are found in the general university population – in particular, they are more likely to come from a low socioeconomic background. The outcomes of the pilot are important in demonstrating how equity in access to higher education can be improved through the use of supplementary selection metrics. [ABSTRACT FROM AUTHOR]

The higher education sector operates in an increasingly complex global environment that is placing it under considerable stress and resulting in widespread change to the operating context and leadership of higher education institutions. The outcome has been the increased likelihood of conflict between academics and senior leaders, presaging the need for more engaged and broader approach to leadership. Based on empirical research into the Australian university sector, this paper contends that a distributed leadership (DL) approach is appropriate for the higher education sector and offers value for supporting effective change. In acknowledging the paradigm change needed to implement a DL approach successfully, the authors present a process model to underpin the shift from a leader-centric to a DL approach. The Sustainable Enabling and Evaluating Reflective DL change process model presents a synthesis of how a systemic change to DL in higher education can occur. [ABSTRACT FROM PUBLISHER]

Higher education is under pressure to advance from a singular focus on assessment of outputs (measurements) to encompass the impact (influence) of initiatives across all aspects of academic endeavour (research, learning and teaching, and leadership). This paper focuses on the implications of this shift for leadership in higher education. Demonstrating the impact of leadership in higher education requires taking a step beyond measuring the skills, behaviours, and achievements of individual leaders to demonstrating how universities can evaluate the impact of actions taken to build leadership capacity across the institution. The authors extend the outcome of empirical research into how a distributed leadership approach can be enabled and evaluated in Australian higher education – to analyse the effectiveness of these processes for both measuring output and assessing the impact and influence of practice. [ABSTRACT FROM PUBLISHER]

One aspect of the internationalisation of higher education in Australia has been a large growth in the number of international students enrolled in universities. While this has brought a number of benefits to the institutions, the students themselves report varying levels of satisfaction with their experience. One area which can contribute to satisfaction levels is provision of student support services. This paper describes a study which found that international students and support service providers, while sharing perspectives in some respects, had differing views about student service delivery. The paper argues that providers of services for international students need to be more aligned to students' expectations of service provision, and more centred on students' actual needs, if they are to increase students' levels of satisfaction with their international experience. [ABSTRACT FROM AUTHOR]

Concerns regarding the nomenclature of university administration in Australia and the UK have featured in the higher education literature for over a decade. In response, a significant nomenclature shift is occurring, with Australian universities replacing the term ‘General Staff’ to describe all administrative and technical staff, in favour of ‘Professional Staff’. Following nomenclature trends in the UK, this change has been in gestation for some time having been championed by individuals, groups, professional associations and more recently a national staff union. This paper presents the findings of a doctoral study regarding the nomenclature preferences of 194 Australian university research support staff. It provides insight into the motivations behind the nomenclature shift, with an emphasis on the dissatisfaction expressed for the term ‘Non-Academic Staff’. Drawing on these findings, this paper suggests an aspirational framework for university professional staff in the form of a ‘nomenclature ladder’ for sector-wide application. [ABSTRACT FROM AUTHOR]

This paper explores the nascent field of risk management in higher education, which is of particular relevance in Australia currently, as the Commonwealth Government implements its plans for a risk-based approach to higher education regulation and quality assurance. The literature outlines the concept of risk management and risk-based approaches to quality assurance across numerous private and public sector environments, primarily in the United Kingdom and Australian contexts. The objective is to shed some light on the appropriateness of such an approach, based on the success (or otherwise) of risk-based quality assurance models deployed elsewhere. In the final analysis, in seeking to find answers to the research question posed, this paper throws up many questions about this relatively new field. In doing so, it provides some sense of how this issue can be further explored to enhance the possibilities for achievement of Australia's higher education objectives. [ABSTRACT FROM AUTHOR]

It has become commonplace for scholars and education managers to talk of the globalisation of higher education. How to provide housing for the growing numbers of international students, however, remains contentious. This paper presents the situation in Australia by analysing the results of two large surveys and official reports published by student associations, housing authorities, the University of Sydney, and the Australian Government Department of Education, Employment and Workplace Relations. It shows that the authorities have not succeeded in providing an answer to the international student housing question. In turn, accommodation remains a difficult issue for most international students and threatens to undermine the quality of higher education. Understood only as an accommodation problem, it may be argued that the situation could be improved if more affordable student housing was provided. However, this paper argues that until the problem is framed in socio-economic terms and analysed from a broad perspective, a solution will remain elusive. [ABSTRACT FROM PUBLISHER]

A 2004 paper, ‘The invisible workers’ by Szekeres, lamented the ‘invisibility’ of professional staff in Australian higher education. Even then, professional staff constituted more than half the university workforce, but they were defined by what they were not (non-academic) and they experienced a high level of frustration in their relationships with academic staff and with their institutions. This paper examines whether the situation for professional staff has changed in the intervening period. It would seem that by 2009, professionals had carved out a more critical space in the sector than they had been able to do by 2004. At senior levels, professionals are no longer restricted to specialist roles such as human resources or information technology or building services but have moved into the Pro- and Deputy-Vice-Chancellor space, roles previously reserved for senior academics. However, has there been much change in the junior or middle management roles? This paper considers the literature over the last six years as it relates to professional staff, look at the changing statistics in Australia around employment of professional staff, and consider what changes have taken place for professional staff at all levels. [ABSTRACT FROM AUTHOR]

Studies documenting the harm associated with excessive drinking amongst university students are numerous. Fewer studies have explored the experience of non-drinkers in the university setting. In 2008, 826 students aged 18–29 years responded to an online survey aiming to investigate alcohol use and alcohol related harm at an Australian university. In addition, focus groups were conducted with drinkers and non-drinkers exploring their experience of alcohol exposure at university. This paper reports on the reasons students choose not to drink alcohol and on alcohol related harm witnessed or experienced by non-drinkers and drinkers. The results indicated that most non-drinkers reported health concerns as the main reason for not drinking and reported witnessing a range of alcohol related harm including disturbances to sleep, property damage, verbal abuse, driving after drinking and intimidation of international students. The paper discusses the duty of care implications for university administrators. [ABSTRACT FROM AUTHOR]

This study investigates the experiences of academics who became department heads in a post-1992 UK university and explores the influence that being in the position has on their planned future academic career. Drawing on life history interviews undertaken with 17 male and female heads of department, the paper constitutes an in-depth study of their careers in the same university. The findings suggest that academics who become department heads not only need the capacity to assume a range of personal and professional identities, but need flexibility to regularly adopt and switch between them. Whether individuals can successfully balance and manage such multiple identities, or whether they experience major conflicts within or between them, greatly affects their experiences of being a head of department and seems to influence their subsequent career decisions. The paper concludes by proposing a conceptual framework and typology to interpret the career trajectories of academics that became department heads in the case university. [ABSTRACT FROM AUTHOR]

The climate of competition for students in the higher education sector makes it imperative that institutions increase their marketing efforts, both domestically and internationally, to help sustain student numbers. In Australia, the Bradley Report and the government response, which will do away with quotas, allows for a much freer market than previously, including the entry of private providers into the undergraduate degree market. It will become more critical than ever before to improve student attraction. Added to this, the increasing pressure from European and US universities in the Asian market requires Australian universities to improve their marketing and student recruitment in the international space. This paper draws on the large volume of material related to marketing universities that exists. The literature has changed its scope over time, originally focusing on the publications universities produced, then the branding effort, and more recently, relationship marketing. This paper provides a meta-analysis of the literature in an attempt to suggest some possible improvements that institutions could implement to have an impact on student recruitment and help sustain, or even improve, student numbers. [ABSTRACT FROM AUTHOR]

This paper discusses responses provided by 31 Pro Vice-Chancellors (PVCs) and Deputy Vice-Chancellors (DVCs) who were part of a larger study of more than 500 higher education leaders in roles ranging from DVC to head of programme in 20 Australian universities. Using both quantitative and qualitative data the paper gives an insider's perspective on what the roles of DVC and PVC are like at the daily level. It identifies the key focus of the roles, highlights the criteria these leaders use to judge that they are effectively performing them and outlines the relative impact of different influences on their work. It then discusses their views on what being in such a role is like, including its key satisfactions and challenges; and identifies the capabilities seen to be central to managing in such a context. Finally, it provides insights into how such leaders have gone about learning their role. The paper indicates how these findings can be used to address the current succession crisis for leaders in such critical roles. It shows how the data generated can be used to build leadership from within by identifying leaders with potential early on in their career, how the findings can be used to give selection processes more focus and how leadership development programmes can best be shaped to be effective. Having a high level of emotional intelligence is identified as a key ingredient in the successful delivery of such roles. [ABSTRACT FROM AUTHOR]

Education institutions worldwide have and continue to seek opportunities to spread their offerings abroad. While the provision of courses to students located overseas through partner institutions has many advantages, it raises questions about quality control that are not as applicable to other forms of international education. This paper uses a transaction cost approach to analyse quality control issues. Australian University Quality Agency reports supply the data. The paper concludes that there is a risk of opportunism and bounded rationality in license arrangements, thus universities need to monitor the contracts and their implementation very carefully. Specifically, systems are required to ensure equivalence of entry, teaching and assessment standards, the financial viability of the partners and the accuracy of their marketing material. [ABSTRACT FROM AUTHOR]

Despite repeated calls to improve the quality of Australian business higher education, sector-wide improvement has been elusive. This paper presents an analysis of a multi-institutional project undertaken by the Australian Business Deans Council Teaching and Learning Network. Earlier studies of change in higher education demonstrated the need to move beyond decontextualised, one-size-fits-all models. Building on this earlier work, we suggest that processual approaches to change management, emphasising the instability of organisations rather than stability, are more appropriate within this complex context. The paper makes a case for effecting adaptive change by working with, and through, a network of associate deans. The evolution of this network and the processes that began with one collaborative project designed with a deliberate aim to identify tangible follow-on projects for sector-wide, sustainable improvement is described. The resultant positive and unfolding outcomes that became a potent vehicle for change within and beyond the duration of the original project is reported. [ABSTRACT FROM AUTHOR]

This paper examines whether three bibliometric indicators—the journal impact factor, citations per paper and the Excellence in Research for Australia (ERA) initiative's list of 'ranked journals'—can predict the quality of individual research articles as assessed by international experts, both overall and within broad disciplinary groupings. The analysis is based on data obtained from a Mock Research Quality Framework (RQF) exercise conducted by Monash University during 2006-07 in which external assessors rated research articles for their quality using a five-point scale. Although a significant relationship exists between all three bibliometric variables and the overall Mock RQF assessor quality scores, only a relatively small amount of the variance (generally <20 per cent) could be explained. There is some evidence that the relationship is stronger within some disciplinary groupings than others. The findings suggest caution should be exercised when using these indicators as proxies for research quality. [ABSTRACT FROM AUTHOR]

New Zealand has one of the lowest reported higher education qualification completion rates in the OECD, significantly below Australia. Why do so many New Zealand students not complete their qualification? This paper looks behind some of the numbers in an attempt to understand better and assess New Zealand's performance compared with Australia and internationally. It looks, for example, at the impact of part-time and partial qualification study on completion rates. New Zealand has the highest reported level of part-time study in the OECD, and one in eight bachelor's degree students in New Zealand pass every subject they've enrolled in, yet have not completed their degree after five years. What does this tell us about intentions and about how we should gauge success? The paper takes another look at some international comparisons focusing on full-time students, and also looks at the impact of transfers, changing qualifications, and what happens to rates when a ten-year window is taken instead of a five-year window. [ABSTRACT FROM AUTHOR]

The social environment prevailing within higher education institutions in Australia has seen many changes in recent years. Many factors have contributed to these changes and this paper explains the areas in which student life in Australia has changed and the challenges these changes have posed to students. This paper argues that universities in Australia and elsewhere need to prepare themselves to cope with the rapidly changing needs of their students. Information technological tools such as Internet chat room could be one of the cheapest and student-friendly tools which universities could use to meet the social and psychological needs of their students. A chat room was created for the students of Flinders University (Adelaide, Australia) and this paper explains the ways in which this chat room was used by the students. Based on the observations made, this paper highlights the fact that chat rooms could be a useful tool for universities in this day and age. [ABSTRACT FROM AUTHOR]

This paper analyses the contents of the first thirty years of the Journal of Higher Education Policy and Management and its predecessor, the Journal of Tertiary Education Administration. The paper examines the papers published between 1979 and 2008 according to their authorship, country of origin and broad content, noting changes over time. In the broadest of terms, the proportion of papers written by academic staff and by women has increased, as has the proportion of papers from sources other than Australia and New Zealand. [ABSTRACT FROM AUTHOR]

One of the challenges facing those responsible for service provision in universities is ensuring that service is provided at the right point in the organisation. Service delivery points can exist at the school/department level, faculty/division level or central unit/university wide level. This does not always follow organisational logic, common sense, the interests of stakeholders, or an organisational service strategy or plan. Many universities have established 'one-stop shops' for student services. These have taken many forms and include a range of services, from student administration and student support services, to information technology support and cashier/student financial services. Different management arrangements, including the use of service agreements, have also been used across the sector in Australia. There are additional levels of complexity caused by multiple campuses, differences in the composition of the student body, differences in teaching arrangements, organisational structures and resource arrangements. This paper focuses on student administration and support services. It analyses a range of current models in universities and provides some suggestions for assessing the logic of the models, using a set of underlying principles to help make decisions. The paper considers the services provided, staffing and resource levels, organisational structures and student feedback. [ABSTRACT FROM AUTHOR]

Interim, discontinuous or 'acting' management is an increasingly ubiquitous feature of universities. This paper asks: What are the implications of this for good academic governance? Should we understand this managerial dance as a symptom of the collapse of good managerial order or, by contrast, as a symptom of the robustness and flexibility of the organisational culture of the university? Or both? This paper answers 'all of the above' to these questions. It reaches that conclusion by examining relevant literature, theorising a methodology for reading the field of interim management, and by applying this theorising to an analysis of qualitative data collected as part of a national collaborative research project conducted in Australia. [ABSTRACT FROM AUTHOR]

This study explores leadership styles and gender in higher education (HE) by examining representation of female professors in Australian and Turkish universities and identifying barriers to achieving seniority. The paper explores factors, including leadership styles, which explain the higher representation of female professors in Turkey, despite legislative frameworks and strategies in Australia to improve representation of senior women. It then explores barriers to women's career advancement, including the difficult management culture, low morale, informal processes in appointment and promotion, and lack of training for management roles in Australia, and conflict between career and family roles in Turkey. Finally, the paper identifies the impact of strategic choices on leadership styles and women's career advancement. This research questions the impact of equal employment opportunity and affirmative action frameworks on women's representation as professors. [ABSTRACT FROM AUTHOR]

The changed dynamic between tertiary students and universities has resulted in much discussion about consumer rights and obligations. Whilst some consider the change from students to clients to be simply an accurate reflection of changing times, others believe the trend to be a covert blueprint for radical change imposed by forces external to the academy. In either case, the discussion is more concerned with rights, responsibilities and obligations rather than pedagogic issues. With the shift in focus comes the possibility of consumer-based litigation based upon contractual obligations. To some extent, the success of such litigation will be based upon legalistic interpretations of the marketing rhetoric universities use to describe their product. As public statements, such rhetoric is part of the contract into which students enter with universities. This paper considers one of the ways in which universities have responded to the potential of being sued by unsatisfied customers: a tempering of hyperbole in their advertising. But how does the implication of such a strategy impact upon the perceived or actual standards of teaching? The paper begins with a brief overview of how universities have responded to students recasting themselves as customers, with the concomitant demands for satisfaction. It follows with a consideration of how these trends have become manifest in Australia. The focus narrows to consider how one university has responded to the changing environment, and then uses the example of one faculty within that university to exemplify the change in strategy. Finally, the paper considers the potential future relevance of that response. [ABSTRACT FROM AUTHOR]

This paper identifies quantifiable indicators that might enhance the national evaluation of learning and teaching in Australian higher education. It begins by setting out a framework suitable for guiding the identification and selection of indicators. After a brief critical review of current indicator possibilities, it defines a number of possible indicators that might be developed. The paper works from the premise that as greater significance is placed on the outcomes of measurement, we need to place greater significance on measurement itself. It is imperative that appropriate and contemporary measures are used, and that evaluations are developed in ways that ensure that the basic availability of data does not dictate the approach. [ABSTRACT FROM AUTHOR]

This paper discusses the higher education sector's role in a knowledge‐based economy though research training, that is, doctoral education. It also examines how a Faculty of Education supports its doctoral candidates in their endeavours to become ‘knowledge producers’. Two themes are explored: one is Australia's limited investment in education by international standards; and the other is the research training needs and circumstances of doctoral candidates who are located in professional and workplace contexts. The paper discusses the role of online support and a Doctoral Studies in Education (DSE) online seminar program to support primarily off‐campus, part‐time mid‐career professionals. These are typical of many of Australia's doctoral candidates. E‐learning is examined as part of a comprehensive support and research training strategy for doctoral candidates studying at a distance. We discuss the sorts of opportunities and experiences our candidates receive and the extent to which they are readied to work effectively in a knowledge‐based economy. [ABSTRACT FROM AUTHOR]

The paper examines 2 recent Australian government issues papers on higher education and research policy, indicating areas both of concern and opportunity for Australian higher education providers in theology and their research efforts. The paper then offers suggestions as to how providers of theological education might position themselves as research institutions in the emerging higher education environment in Australia, and how educational policymakers might regard research in the theological sector of Australian higher education. This paper is directed, within the new research environment in Australia, to 2 groups of readers: those concerned with the administration of theological institutions, and those whose responsibility it is to draft policy with regard to research funding. To the theological institutions I want to say: (1) become more familiar with the emerging higher education culture, especially as it affects research, and pay attention to ensuring your institution's own quality assurance controls; (2) avoid being sidelined in the new environment, seek strategic partnerships with other institutions with a similar vision and mission to your own; and (3) attempt to state clearly the role and value of your own discipline in the Australia of the 21st Century. To the policymakers I say: recognise the value of research done, often in small private but not‐for‐profit institutions, in the theological and biblical disciplines. Recognise it as genuine research. Listen to the particular needs of these institutions, which may be quite different from larger institutions with more attention‐grabbing research profiles. [ABSTRACT FROM AUTHOR]