1. Adoption of E-Government Applications for Public Health Risk Communication: Government Trust and Social Media Competence as Primary Drivers
- Author
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Hyojung Park and Taejun David Lee
- Subjects
Adult ,Male ,Risk ,medicine.medical_specialty ,Health (social science) ,050801 communication & media studies ,Library and Information Sciences ,Unified theory of acceptance and use of technology ,Trust ,Young Adult ,0508 media and communications ,Surveys and Questionnaires ,Republic of Korea ,0502 economics and business ,medicine ,Humans ,Risk communication ,Social media ,Competence (human resources) ,Internet ,E-Government ,business.industry ,Communication ,Public health ,05 social sciences ,Public Health, Environmental and Occupational Health ,Middle Aged ,Public relations ,Health Communication ,Government ,Female ,050211 marketing ,Public Health ,business ,Social Media - Abstract
Building upon a framework of the unified theory of acceptance and use of technology, this study explores the determinants of citizens' intentions to use the government's mobile application for public health risk communication. An online survey was conducted with a quota sample of 700 Korean citizens. The results from structural equation modeling suggest that social media competence and trust in government information are primary determinants of willingness to accept the new application and intention to use it. Trust in government information appeared to influence the acceptance of the application both directly and indirectly through performance expectancy and effort expectancy. More confidence in the use of social media led to higher levels of performance expectancy, effort expectancy, and facilitating conditions, all of which subsequently contributed to willingness to accept the application. The acceptance of the application further influenced intention to use the application and the likelihood of positive recommendations. The findings suggest that while developing applications that meet public expectations for informational benefits and time efficiency is important, it is also necessary for the government to build trust and improve citizens' ability to use new tools in order for new information technology initiatives to fully benefit citizens.
- Published
- 2018
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