1. Effects of a focused patient-centered care curriculum on the experiences of internal medicine residents and their patients
- Author
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Roy C. Ziegelstein, David B. Hellmann, Neda Ratanawongsa, Laura A. Hanyok, Molly A. Federowicz, Cynthia S. Rand, Janet D. Record, and Colleen Christmas
- Subjects
Program evaluation ,Adult ,Male ,Teaching method ,education ,MEDLINE ,California ,Patient satisfaction ,Nursing ,Patient-Centered Care ,Internal Medicine ,Medicine ,Humans ,Hospitals, Teaching ,Curriculum ,Physician-Patient Relations ,business.industry ,Communication ,Teaching ,Editorials ,Internship and Residency ,Patient-centered care ,Education, Medical, Graduate ,Patient Satisfaction ,Health Care Surveys ,Female ,Clinical Competence ,Clinical competence ,business ,Residency training ,Program Evaluation - Abstract
Traditional residency training may not promote competencies in patient-centered care.To improve residents' competencies in delivering patient-centered care.Internal medicine residents at a university-based teaching hospital in Baltimore, Maryland.One inpatient team admitted half the usual census and was exposed to a multi-modal patient-centered care curriculum to promote knowledge of patients as individuals, improve patient transitions of care, and reduce barriers to medication adherence.Annual resident surveys (N = 40) revealed that the intervention was judged as professionally valuable (90%) and important to their training (90%) and offered experiences not available during other rotations (88%). Compared to standard inpatient rotation evaluations (n = 163), intervention rotation evaluations (n = 51) showed no differences in ratings for traditional medical learning, but higher ratings for improving how housestaff address patient medication adherence, communicate with patients about post-hospital transition of care, and know their patients as people (all p 0.01). On post-discharge surveys, patients from the intervention team (N = 177, score 90.4, percentile ranking 97%) reported greater satisfaction with physicians than patients on standard teams (N = 924, score 86.1, percentile ranking 47%) p 0.01).A patient-centered inpatient curriculum was associated with higher satisfaction ratings in patient-centered domains by internal medicine residents and with higher satisfaction ratings of their physicians by patients. Future research will explore the intervention's impact on clinical outcomes.
- Published
- 2011