1. Remote Reference in U.S. Public Library Practice and LIS Education.
- Author
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Mon, Lorri, Abels, Eileen G., Agosto, Denise E., Japzon, Andrea, Most, Linda, Masnik, Mike, and Hamann, Jeanne
- Subjects
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PUBLIC library reference services , *PUBLIC libraries , *LIBRARY education , *PROFESSIONAL education , *INFORMATION science education , *LIBRARY associations , *CURRICULUM - Abstract
The state of remote reference services in the United States was assessed by surveying remote reference availability at 100 U.S. public libraries, examining remote reference in the syllabi of American Library Association (ALA)-accredited library and information science (LIS) courses in the U.S., and analyzing national competencies and guidelines. Findings indicated that the telephone was the most common medium in use for remote reference services at public libraries, followed by e-mail and chat. In teaching, however, syllabi at US programs addressed digital remote reference media far more often than the telephone. Reference standards and guidelines primarily focused on general practices applicable to both remote and face-to-face reference work, rather than on specifics relevant to differing remote reference media types. Included in this study are recommendations to address this apparent disconnect among reference practices, teaching, and professional guidelines. [ABSTRACT FROM AUTHOR]
- Published
- 2008