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This study examines the relationship between citizens' satisfaction with government COVID-19 communication and management (SWCCM) and institutional trust. By employing a longitudinal approach, using three-wave panel data from Sweden from 2020 to 2022, the study addresses the current lack of research on the interplay between SWCCM and institutional trust across different stages of a societal crisis like the COVID-19 pandemic. The results show that SWCCM increased slightly over the pandemic period, while trust in institutions slightly decreased. The study also finds that changes in SWCCM predict changes in trust in institutions, suggesting that increased satisfaction with communication and management is associated with increased trust in institutions. Additionally, we find that higher initial levels of SWCCM contribute to a faster decline in trust over time. However, no evidence supports the idea that initial trust in institutions predicts changes in SWCCM. This suggests a unidirectional relationship where SWCCM is a key driver of institutional trust during a crisis. Overall, the study uncovers intriguing dynamics in the relationship between SWCCM and trust over time, and it emphasizes the significance of effective and consistent communication and management in maintaining and boosting public trust during crisis. [ABSTRACT FROM AUTHOR]

The present study examines the discourse of the then Greek Prime Minister, Alexis Tsipras, following the 2018 July wildfire disaster in the Eastern Attica suburbs including Mati to reveal the frames employed by the main protagonist utilizing existing framing models while also incorporating the notions of ethic of care and strategic ambiguity. The then government received extensive criticism by the media and political opponents in regard to the management and communication responses of the then Prime Minister. A content analysis was conducted to the statements made by the then Prime Minister. Findings indicate that Tsipras during the initial stages of the crisis acknowledged the extent of crisis while also emphasizing the successful crisis response efforts. Moreover, strategic ambiguity along with low levels of "caring" were important elements of Tsipras' narrative at the initial stage. As the public outrage and criticism intensified, Tsipras incorporated a more caring profile and presented the disaster as a "critical opportunity" by shifting the blame to previous governments and proposing policy changes. [ABSTRACT FROM AUTHOR]

This article focuses on how different events that cause a crisis are perceived by communication officers. The aim of this paper is to investigate how the attribution of whatever has caused a crisis affects how the crisis is perceived and how this in turn affects communication efforts. Previous research indicates that people will respond differently to risks depending on the cause of the risk, even though the consequence is the same. If individuals react to a crisis differently depending on what caused it, is that also true for crisis professionals and if so, does this influence the planning and execution of crisis communication? This article presents the results from an empirical investigation of crisis communicators in Sweden. The results reveal that there are differences within this group of professionals when they are presented with crises due to different causes. The possible implications this might have for crisis communication are discussed. [ABSTRACT FROM AUTHOR]