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Keywords Citation rate; Impact factor; JIFs; WoS; Models; fsQCA Highlights * The paper analyses the citation rate of an article published in the tourism, leisure and hospitality field. * Number of references, author[combining acute accent]s reputation, and early citations have a major impact using regression techniques. * Using QCA, we find that the combinations of several factors are needed to obtain a highly cited paper. Abstract This paper identifies the main factors that affect the citation rate of an article published in the tourism, leisure and hospitality field. Using several regression techniques, it has been identified that the number of references for an article, the reputation of the main author, and obtaining early citations have a major impact on a document's citation rate. As well as this, by means of a quantitative--qualitative analysis (fsQCA), the most efficient combinations of factors that influence the number of citations received have also been identified. This paper is useful for researchers, editors and readers interested in improving the impact of their research. Author Affiliation: Universidad de Santiago de Compostela, Spain * Corresponding author. Article History: Received 12 June 2022; Revised 22 December 2022; Accepted 26 December 2022 Byline: Onofre Martorell Cunil [onofre.martorell@uib.es], Luis Otero González [luis.otero@usc.es] (*), Pablo Durán Santomil [pablo.duran@usc.es], Carlos Mulet Forteza [carles.mulet@uib.es]

Keywords Coronavirus; COVID-19; Pandemic; Hoarding; Social distancing; Do-it-yourself; Digital technology; Consumer behavior Abstract In this research, we document some of the many unusual consumer behavior patterns that came to dominate the early days of the COVID-19 pandemic. We offer insights based on theory to help explain and predict these behaviors and associated outcomes in order to inform future research and marketing practice. Taking an environmentally-imposed constraints point of view, we examine behaviors during each of three phases: reacting (e.g., hoarding and rejecting), coping (e.g. maintaining social connectedness, do-it-yourself behaviors, changing views of brands) and longer-term adapting (e.g. potentially transformative changes in consumption and individual and social identity). We discuss implications for marketing researchers and practice. Author Affiliation: (a) Manhattan College, 4513 Manhattan College Pkwy, The Bronx, NY 10471, United States (b) New York Institute of Technology, 1855 Broadway, New York, NY 10023, United States (c) Brooklyn College, 2900 Bedford Avenue, Brooklyn, NY 11210, United States * Corresponding author. Article History: Received 13 May 2020; Accepted 14 May 2020 (footnote)1 Authors contributed equally. Byline: Colleen P. Kirk [ckirk01@nyit.edu] (a,b,*,1), Laura S. Rifkin [laura.rifkin@brooklyn.cuny.edu] (c,1)

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Keywords Supplier selection; Control mechanisms; Radical innovation; Incremental innovation; fsQCA Abstract Previous studies have examined the impact of organizational control and partner selection on firm innovation separately. This paper incorporates supplier selection into the framework of interorganizational control systems. It investigates the impact of different combinations of supplier selection (efficiency-oriented and innovation-oriented) and control mechanisms (outcome controls, behavior controls, and trust) on a firm's radical and incremental innovation by applying fuzzy-set qualitative comparative analysis. Using survey data from 203 firms in China, we found that combining innovation-oriented supplier selection and trust can promote radical innovation; combining efficiency-oriented supplier selection with all three kinds of control (outcome controls, behavior controls, and trust) can promote incremental innovation. Our results suggest that trust is the core causal condition for both radical and incremental innovation. Author Affiliation: (a) School of Management, Shanghai University, Shanghai 200444, China (b) School of Economics & Management, Shanghai Maritime University, Shanghai 201306, China (c) Shanghai University of Electric Power, Shanghai 200090, China (d) Shanghai Dianji University, Shanghai 200240, China * Corresponding author. Article History: Received 9 February 2021; Revised 17 September 2021; Accepted 19 September 2021 Byline: Zhukun Lou [zhukunlou@shu.edu.cn] (a,*), Ailin Ye [YeAilin@shu.edu.cn] (a), Jinye Mao [MaoJinye@shu.edu.cn] (a), Chuan Zhang [zhangch@shmtu.edu.cn] (b,c,d)

Keywords Servitization; Business model; Practice; Change; Contestation Highlights * Extends the conceptualization of servitization as business model contestation * Shows how business models frame and organize servitization efforts * Explicates the parallel and contradicting practices in servitization * Shows how such practices are changed and stabilized through business model contestation Abstract In principle, organizations know how to do servitization, but in practice, many struggle to change their business models to include service offerings. To understand this struggle, this paper examines servitization in a large multinational manufacturer within the pulp and paper industry. Utilizing practice theory, the study explicates the servitization process as a contestation of a company's parallel business models -- one existing and dominant; one emerging. As business models materialize in organizational practices, and therefore have the potential to frame and organize servitization efforts, the models give rise to contestations in the practices performed by actors in the organization and the ecosystem. The elements of such contestations provide a better understanding of the ways in which practices may be disrupted to support servitization. Contestations can thus be creative instead of problematic. As a result, this paper extends the conceptualization of servitization as a bottom-up, emergent and iterative process of business model contestation. Author Affiliation: (a) Lancaster University Management School, Lancaster, LA1 4YX, UK (b) Service Research Centre, Karlstad University, Sweden * Corresponding author. Article History: Received 30 September 2017; Revised 15 October 2018; Accepted 16 October 2018 (footnote)1 From January 2019: University of Edinburgh Business School, 29 Buccleuch Place, Edinburgh, EH8 9JS, UK. Byline: Teea Palo [t.palo@lancaster.ac.uk] (a,*,1), Maria Akesson (b), Nina Lofberg (b)

Byline: Jie Sheng [Jie.Sheng@bristol.ac.uk] (a,*), Hao Lan [hao.lan@kcl.ac.uk] (b) Keywords Mass media; Media exposure; Business failure; Agenda-setting; Delisting; Sentiment analysis Abstract It is understood that the mass media are a pervasive force in shaping the public's perceptions. This paper incorporates agenda-setting theory to explore whether and to what extent that the mass media can signal business failure. In an analysis of news coverage relating to Chinese underperforming listed firms over the period 2006--2017, it is demonstrated that firms whose stocks are put under 'special treatment' status due to consecutive annual losses experience (*ST) greater news volume and lower news sentiment relative to other firms in the quarter in which the 'delisting risk warning' announcements are made. Furthermore, *ST firms which are eventually delisted have a greater volume of news than other *ST firms, but we find no evidence that the sentiment of news relates to termination of listing. Our findings offer insights into the informativeness of the mass media and their agenda-setting effects in the business failure context. Author Affiliation: (a) University of Bristol, School of Economics Finance and Management, Priory Road Complex, Priory Road, Bristol BS8 1TU, United Kingdom (b) King's College London, King's Business School, Bush House, 30 Aldwych, London WC2B 4BG, United Kingdom * Corresponding author. Article History: Received 30 July 2017; Revised 21 January 2018; Accepted 23 January 2018 (footnote)[white star] The authors are grateful to the JBR editors and the anonymous reviewers for constructive feedback.

Research is presented concerning the influence of organizational and environmental characteristics on the adaptive latitude of business enterprises in the electronic components, aerospace and paper products sectors.

Highlights * Examines cryptocurrency airdrops as a novel means of distributing rights over a project to a community at no cost. * Analyses a diverse range of 12 high-profile airdrops (from 2014 to 2022) to understand why projects airdrop tokens. * Identifies marketing and decentralisation are the primary rationales for airdrops. * Additional rationales for airdrops include creating liquid markets and taxation implications. Abstract A cryptocurrency token airdrop is a novel means of distributing rights over a blockchain project to a community of users and owners for free. The market value of these airdrop giveaways is often upwards of hundreds of millions of dollars. This paper considers why projects might choose this unusual and costly means of token distribution. It considers a selection of high-profile airdrops as case studies between 2014 and 2022. This is the first comprehensive analysis of the rationales and mechanisms of Web3 token airdrops. We find that two primary rationales for airdrops are marketing (to attract new users and to maintain a community) and decentralisation of ownership and control of a project (building community, providing regulatory protection, and enhancing security). The paper contributes to an understanding of business practice and strategy in the emerging cryptocurrency and blockchain industry. Author Affiliation: RMIT Blockchain Innovation Hub, RMIT University, Melbourne, Australia * Corresponding author. Article History: Received 21 October 2022; Revised 17 March 2023; Accepted 6 April 2023 (footnote)[white star] This research is supported by Australian Research Council Discovery Project DP200101808. The authors would like to declare that they personally received some of these airdrops. Byline: Darcy W.E. Allen, Chris Berg [chris.berg@rmit.edu.au] (*), Aaron M. Lane

Keywords Economic crises and shocks; Financial crises; FDI; MNEs; Responses; Escape behaviour; Defensive behaviour; Risky behaviour; Disinvest; Flexibility; Fire-sale FDI Abstract This paper reviews the literature that examines the effects of economic and financial crises on foreign direct investment (FDI). Economic and financial crises have different impacts on FDI flows. Often, the amount of FDI flow is negatively affected by the crises. This paper contributes to international business (IB) literature by providing a basic framework of how FDI is affected by the crisis. This paper adopts the literature review research method. The paper finds two main effects of crises on FDI: indirect effects (macro level) and direct effects (micro level). The behaviour and responses of multinational enterprises (MNEs) to crises are divided into three fundamental types: escape, defensive, and risky behaviour. Theoretical and practical contributions and future research are also provided. Author Affiliation: Birkbeck, University of London, United Kingdom Article History: Received 22 February 2023; Accepted 2 March 2023 Byline: Emad Alchikh Saleh [Ealchi01@mail.bbk.ac.uk]

Keywords Consumers' willingness to purchase; Consumers resistance intention; Perceived privacy control; Psychological contract violation; Perceptual customization; Perceptual improvement Abstract The main purpose of this study is to examine the impact of consumer privacy and intelligent personalization technology on purchase resistance using multidimensional development theory and the psychological contract violation model. From a holistic standpoint, this paper examines the internal mechanism of consumers' resistance to personalized marketing, the different roles of situational factors and personal characteristics, and the stimulating factors of consumers' psychological contract violation. The study concludes that psychological contract violation is the primary driver of consumer resistance to personalized marketing intent. The customization of perception, the enhancement of perception, and the legitimacy of the privacy policy are all negatively associated with the violation of psychological contracts with consumers. Personal innovation and online shopping experience are negatively correlated with consumers' intention to resist personalized marketing; customization of perception has a significant direct effect on consumers' resistance intention; There is no significant correlation between perceived improvement, privacy policy legitimacy, perceived privacy control, and consumers' resistance intention. The contribution of this paper is to provide a new research perspective and theoretical explanation for a deeper understanding of consumers' resistance to personalized marketing behavior. Author Affiliation: (a) Business School, The Chinese University of Hong Kong, Hong Kong 999077, China (b) Business School, Worcester Polytechnic Institute, Worcester, MA 01609-2280, United States * Corresponding author. Article History: Received 29 December 2022; Revised 22 February 2023; Accepted 26 February 2023 Byline: Han Cai [Hannahdaydayup@163.com] (a,*), Abbas Mardani [abbasmardani@ieee.org] (b)

The phenomenon of emerging economy multinational (EMNE) internationalization has stimulated a lively debate among international business scholars. After more than two decades of high-quality scholarly work, this debate continues. The evolution of emerging market economies as well as the geopolitical events of the recent past have provided further boost to the research agenda on EMNEs' internationalization, keeping the topic at the forefront of international business (IB) research. A call for scholarly articles was issued to expand academic understanding of what's still emerging about EMNEs. Several high-quality papers were received and reviewed, resulting in 15 papers accepted for publication in the special issue. The present paper introduces the special issue and an overview of the papers published, highlighting how these papers extend our understanding of EMNE internationalization, especially with regard to evolution of their competitive advantages, location choices, and entry modes. In doing so, this paper proposes ways in which scholarship of EMNEs can advance beyond our common understanding of country-specific and firm-specific antecedents of EMNE internationalization. We also examine some recent notable contributions to the literature as well as propose an agenda for future research. Author Affiliation: (a) International Business, Centre for International Business, Leeds University Business School, University of Leeds, Leeds LS2 9JT, UK (b) Georgia State University, Institute of International Business, J. Mack Robinson College of Business, 35 Broad Street, Atlanta, GA 30303, Unites States (c) Politecnico di Milano, School of Management, Department of Management Engineering, Via Lambruschini 4/B, 20156 Milan, Italy (d) International Business and Management, Centre for International Business, Leeds University Business School, University of Leeds, Leeds LS2 9JT, UK * Corresponding author. Byline: Peter Buckley [P.J.Buckley@leeds.ac.uk] (a), S. Tamer Cavusgil [stcavusgil@gsu.edu] (b), Stefano Elia [stefano.elia@polimi.it] (c,*), Surender Munjal [S.Munjal@lubs.leeds.ac.uk] (d)

Keywords Elaboration likelihood model; Consumer attitude; Persuasion; Virtual reality augmented reality; Systematic literature review; Conceptual model Abstract Using the social psychology theory of elaboration likelihood model (ELM), we present a conceptual model of persuading consumer attitudes through virtual and augmented reality advertisements. We begin this paper with a systematic literature review that assesses a number of theoretical and empirical papers that utilize ELM for virtual reality and augmented reality advertisements. The second section presents research prepositions that facilitate the investigation of consumer attitude persuasion through virtual reality and augmented reality advertisements. The authors identified six research prepositions that facilitate the investigation of consumer attitude persuasion through these advertisements based on the literature. Presented in the third section of this paper is a detailed future research agenda organized by two main research paths: central and peripheral. Moreover, advertisement quality, demographic differences, and the technological context of virtual and augmented reality advertisements helped to facilitate central route persuasion. Variables such as source credibility, social presence, and message content in virtual reality and augmented reality advertisements were found as the persuasion factors under the peripheral route. Therefore, this study provides a method to examine consumer attitudes through virtual reality and augmented reality advertisements using the social psychology theory of elaboration likelihood modelling (ELM). Author Affiliation: (a) Department of Marketing, O P Jindal Global University, India (b) School of Business, University of Southern Queensland, Australia (c) Department of Marketing, Griffith University, Australia (d) Management Development Institute, Gurgaon, India * Corresponding author. Article History: Received 21 April 2022; Revised 18 January 2023; Accepted 1 February 2023 Byline: Nirma Sadamali Jayawardena [nirmasadamali@gmail.com] (a,*), Park Thaichon [park.thaichon@usq.edu.au] (b), Sara Quach [s.quach@griffith.edu.au] (c), Ali Razzaq [ali.razzaq@griffithuni.edu.au] (c), Abhishek Behl [abhishekbehl27@gmail.com] (d)

Keywords Brand hate; Brand love; Brand relationship types; Consumer-brand relationships; Communal relationships; Systematic literature review Abstract This article provides the first systematic literature review specifically about consumer-brand relationship types since the foundational paper on brand relationships was published in 1998. This review reveals what we know about brand relationship types by identifying five types that have been the subject of multi-paper investigations--brand love, hate, communal relationships, friendships, and addiction--and by synthesizing the conceptualization of these types as well as known antecedents, moderators, and outcomes. Additionally, it offers insights on how this knowledge was created, including theoretical sources of inspiration and the crucial role of methodological innovations in the development of research streams around new types. Finally, this review outlines where we should go from here with a detailed roadmap for future research on how to build knowledge of more types, further what we know about antecedents, moderators, and outcomes of types, expand the methodological toolbox, and clarify the boundaries and structure of consumer-brand relationship types. Author Affiliation: (a) Hankamer School of Business, Baylor University, One Bear Place #98007, Waco, TX 76798, United States * Corresponding author. Article History: Received 30 June 2021; Revised 27 January 2023; Accepted 9 February 2023 Byline: Claudio Alvarez [claudio_alvarez@baylor.edu] (a,*), Meredith E. David [meredith_david@baylor.edu] (a), Morris George [morris_george@baylor.edu] (a)

Keywords Family business; Longevity; Founder's education; Succession planning; Knowledge transfer; Family members relationships; Family culture; Kosovo Highlights * This paper explores the determining factors that affect family business longevity in Kosovo. * Quality relationships, knowledge transfer and family culture have impact on family business longevity. * Founders' education, succession planning, and successors' preparation, have no impact on the family businesses longevity. * Family members hold numerous managerial roles without being qualified for them. Abstract This paper explores the determining factors that affect family business longevity in Kosovo. The study is based on a sample of 356 family businesses, from different sizes and sectors. Correlations, linear regression, and path analysis were used for empirical analyses. The study highlighted that of all the determining factors considered, three of them influence the family business longevity, such as quality of family members' relationships, knowledge transfer from the founder to the successor, and family culture, while founders' education/professional training, succession planning, and successors' adequate preparation, have no impact on the family businesses longevity. Implications, limitations, and future research directions are discussed as well. Author Affiliation: (a) Faculty of Business, University 'Haxhi Zeka', Pejë, Republic of Kosovo (b) Faculty of Business and Economics, South East European University, Tetovo, North Macedonia (c) Faculty of Economics, University of Prishtina 'Hasan Prishtina', Republic of Kosovo (d) Academy of Sciences and Arts, Prishtina, Republic of Kosovo * Corresponding author. Article History: Received 18 December 2022; Revised 28 January 2023; Accepted 6 February 2023 Byline: Veton Jahmurataj [veton.jahmurataj@unhz.eu] (a,b), Veland Ramadani [v.ramadani@seeu.edu.mk] (b,*), Abdylmenaf Bexheti [a.bexheti@seeu.edu.mk] (b), Gadaf Rexhepi [g.rexhepi@seeu.edu.mk] (b), Hyrije Abazi-Alili [h.abazi@seeu.edu.mk] (b), Besnik A. Krasniqi [besnik.krasniqi@uni-pr.edu] (c,d)

Keywords Migrant entrepreneurship; Resource interaction; The ARA model; Networks Highlights * Combined RIA and the ARA model contribute to understanding of migrant entrepreneurship. * Network types (ethnic, local) shape resources and entrepreneurial activities of migrants. * Knowledge is the key resource combined/developed in interactions by migrants and their contacts. Abstract Many scholars indicate that a more complex, interactionist approach to migrant entrepreneurs' resources is needed. The aim of this paper is to use the Resource Interaction Approach (RIA) and the Actors, Resources, Activities model (ARA) to identify the processes by which resources development occurs through interactions in three network types (ethnic, transnational, and local), and to show the use of those resources in migrants' entrepreneurial activities. Examples derived from 135 interviews confirm RIA as a fruitful approach to explaining this phenomenon. The paper contributes to stronger integration between RIA and the ARA model; it also supports arguments regarding the nature and processes of resource interactions and shows the role of network type in shaping those interactions. The paper also contributes to migrant entrepreneurship literature by providing a new perspective on the ways resources are created within networks. Author Affiliation: (a) Faculty of Management, University of Warsaw, Poland (b) Faculty of Economic Sciences and Management, Nicolaus Copernicus University in Torun, Poland (c) Oulu Business School, University of Oulu, Finland (d) Faculty of Organization and Management, Lodz University of Technology, Poland * Corresponding author. Article History: Received 25 February 2021; Revised 22 January 2023; Accepted 2 February 2023 Byline: Beata Glinka [b.glinka@uw.edu.pl] (a,*), Aldona Glinska-Newes [aldona.glinska@umk.pl] (b,c), Agnieszka Zakrzewska-Bielawska [agnieszka.zakrzewska-bielawska@p.lodz.pl] (d)

Keywords Justice; Systematic literature review; Facet theory; Mapping sentence Highlights * This is a conceptual paper on market stakeholders' perception of marketing (in)justice. * For domain review we employed a systematic literature review (SLR), using automated textual analyses. * We reviewed justice and allied disciplines articles published between January 2001 and April 2021. * To conceptualize the marketing justice perception we used Facet (meta)Theory (FT). * The facets and corresponding elements were presented in a Mapping Sentence that served as a roadmap for future. * The paper ends with an extensive research agenda on novel important issue related to the justice perception in different marketing situations. Abstract Justice is a fundamental value in human life, which interfaces with multiple marketing issues. However, surprisingly, perception of justice has garnered scant attention hitherto in the marketing and consumer behavior literature. In contemporary society, with its advanced technologies and digital marketing media, new issues of justice have emerged that deserve close scientific scrutiny. The objective of this conceptual paper is to explore the domain of perception of (in)justice that might be related to marketing issues, to map the literature, conceptualize the domain, and point out new research avenues and opportunities in the field of marketing justice. To this end, a systematic literature review (SLR) was conducted, using automated textual analyses, focusing on work in the justice and allied disciplines published between January 2001 and April 2021. This procedure, coupled with a facet (meta)theoretical approach, revealed major elements for conceptualizing the sundry marketing aspects of justice. Indeed, the results show that marketing science and justice offer abundant opportunities for research on the interface between them. It is our hope, therefore, that the paper will stimulate a conversation in marketing scholarship on the hitherto largely overlooked role of justice perception in different marketing situations. Author Affiliation: (a) Coller School of Management, Tel-Aviv University, Israel (b) Graduate School of Business Administration, Bar-Ilan University, Israel * Corresponding author. Article History: Received 6 July 2022; Revised 10 January 2023; Accepted 19 January 2023 Byline: Jacob Hornik [hornik@tauex.tau.ac.il] (a,*), Matti Rachamim (b)

Keywords Entrepreneurship research; Literature review; Bibliometrics; Bibliographic coupling analysis (BCA); Social network analysis (SNA); Bibliometrix Highlights * In this paper, we apply bibliometric methods to analyze and characterize the research on entrepreneurship. * 5,393 papers containing 470,262 cited references were analyzed. * 16 different research fronts were identified through BCA and SNA. * The paper provides a visualization of current research in the field. * The results also identify the most active and influential authors, institutions, articles, and journals in the field. Abstract Entrepreneurship is a highly dynamic and fast-growing academic research field with a long intellectual tradition. It attracts scholars with different backgrounds and theoretical frameworks, and with different levels of analyses and methodological orientations. But where is the field headed next? What is going on in entrepreneurship research? The purpose of this paper is to take stock of the current research in the field, to map it using bibliometric methods and social network analysis (SNA), and to offer directions for future research. Bibliographic coupling analysis (BCA) is used in this study, due to its ability to unveil current trends and future priorities as they are reflected at the forefront of research (i.e., active research fronts). Data were collected from the WoS, comprising 5,393 peer-reviewed journal articles published in 273 journals and containing 470,262 cited references. The results provide an overall perspective of the research in the field, identifying 16 different research fronts. We believe that this study significantly contributes to the entrepreneurship field by revealing the advancement of the literature and some of the most active research fronts in this domain, providing insights not previously fully grasped or evaluated by previous literature reviews. Author Affiliation: Department of Management, University of Alicante, P.O. Box 99, ES E-03080 Alicante, Spain * Corresponding author. Article History: Received 16 June 2022; Revised 22 December 2022; Accepted 26 December 2022 Byline: Francisco García-Lillo [f.garcia@ua.es] (*), Pedro Seva-Larrosa, Eduardo Sánchez-García

Keywords Digital servitization; Industry 4.0; Digital technologies; Product-service systems; Business model innovation; Systematic literature review Highlights * Industry 4.0 enable firms to transition from servitization to digital servitization. * Firms need to build different dynamic capabilities (DCs) for the transition. * The study identifies and maps the DCs and microfoundations to guide the transition. * The study identifies the key challenges and enablers for the transition. * The study proposes an integrated framework with DCs, key challenges, and enablers. Abstract Many manufacturing companies are adopting servitization as a competitive business strategy to offer product-service combinations. The ongoing shift to digitalization and Industry 4.0 provides novel opportunities and benefits to industrial firms in this regard, and researchers termed the adoption of digital technologies to servitization as 'digital servitization'. In order to successfully transition towards digital servitization, fundamental reconfiguration of resources, organizational structures, work practices, infrastructure, culture, etc. are required. Hence, this paper performs a systematic literature review on prior studies covering dynamic capabilities for servitization and digital servitization. The purpose is to identify and compare the dynamic capabilities needed to facilitate a transition from 'traditional' servitization to digital servitization. In doing so, this paper presents an integrated framework of dynamic capabilities to enable digital servitization, providing 22 micro-foundations for servitization and digital servitization, as well as the key challenges and enablers related to the transition from one to the other. Abbreviations DC, Dynamic capability; RBV, Resource-based view; SLR, Systematic literature review Author Affiliation: (a) Digital and Circular Industrial Services Research Group, School of Innovation, Design and Engineering, Mälardalen University, Box 325, 631 05 Eskilstuna, Sweden (b) Department of Management and Law, University of Rome Tor Vergata, 00133 Rome, Italy (c) School of Social Sciences, Södertörns University, 141 89 Huddinge, Sweden * Corresponding author. Article History: Received 17 June 2022; Revised 5 January 2023; Accepted 7 January 2023 Byline: Koteshwar Chirumalla [koteshwar.chirumalla@mdu.se] (a,*), Luna Leoni [luna.leoni@uniroma2.it] (b), Pejvak Oghazi [pejvak.oghazi@sh.se] (c)

Keywords Crowdfunding; Backer-venture relationship; Psychological ownership; Psychological disownership; Qualitative research; Netnography Highlights * Targets of backers' PO are an amalgam of the product, creator(s), and fellow backers. * Backers' feelings of PO are not static but can evolve and change over time. * Backers can feel psychological disownership (PD) in response to a perceived violation. * Routes to PO and PD are developed in this paper inductively though netnography and interviews. * Backers of non-equity crowdfunding projects can come to feel psychological ownership (PO) Abstract Crowdfunding backers can develop psychological connections with reward-based crowdfunded ventures and provide product development feedback, brand evangelism, and legitimacy, before, during, and after crowdfunding campaigns. Yet how backers form psychological connections to ventures and how these connections change over time remains understudied. Through netnographic inquiry of 3,759 comments from 828 backers on the Oculus Kickstarter forum and interviews with 19 backers, this paper shows how backers come to feel a sense of psychological ownership through investment of self, feelings of efficacy, and intimate knowing. The paper then advances this line of inquiry by theoretically and empirically developing psychological disownership, which entails backers disavowing a once psychologically owned target in response to a perceived violation. Psychological disownership manifests through breach of trust, disillusionment, loss of identity, and loss of efficacy. Finally, the paper offers several avenues for future research on backer-venture relationships in crowdfunding and actionable insights for crowdfunding project creators. Author Affiliation: (a) Management & Entrepreneurship Department, Sawyer Business School, Suffolk University, 73 Tremont St. Boston, MA 02108, USA (b) Sprott School of Business, Carleton University, 125 Colonel By Drive, 5054 Nicol Building, Ottawa, ON K1S 5B6, Canada (c) Marketing Department, Sawyer Business School, Suffolk University, 73 Tremont St., Boston, MA 02108, USA * Corresponding author. Article History: Received 4 February 2022; Revised 19 August 2022; Accepted 10 January 2023 (footnote)1 All authors contributed equally. Byline: M. Nesij Huvaj [mnhuvaj@suffolk.edu] (a,1,*), Aron Darmody [arondarmody@cunet.carleton.ca] (b,1), Robert S. Smith [rssmith@suffolk.edu] (c,1)

Keywords Digitalization; Customer journey; Touchpoints; Business-to-Business Abstract This paper explores the digitalization of business-to-business (B2B) customer journeys, which is recognized as a top research priority, but one that has not yet received substantial academic attention. Due to their complexity, customer journeys are particularly relevant in B2B settings, and this is further emphasized through the increasing use of digital technologies. This paper identifies three key dimensions of B2B customer journeys that are influenced by digitalization. These are the digitalization of touchpoints (i.e., adding digital touchpoints and transforming or facilitating touchpoints), the change of roles in digitalized journeys (i.e., introducing new roles, activating customers, and emphasizing collectivity), and the digitalization of the overall process (i.e., extending, enhancing, and supporting the process). The research is based on an in-depth case study of a B2B firm and four customers. Insights from the research add to the customer journey literature through the exploration of digitalized B2B customer journeys, providing guidance for academics and practitioners. Author Affiliation: Linköping University, 581 83 Linköping. Sweden * Corresponding author. Article History: Received 28 December 2021; Revised 28 December 2022; Accepted 31 December 2022 Byline: Lisa Lundin [lisa.lundin@liu.se], Daniel Kindström [daniel.kindstrom@liu.se] (*)

Keywords Business model design; Sharing economy; Fashion and accessories sharing; Qualitative-empirical research; Case studies; Customer research Abstract The sharing economy has become a major topic of interest for researchers during the last decade. Especially parts of the sharing economy such as carsharing or accommodation sharing and the design of business models firms employ in this realm have been widely analyzed. However, other parts of the sharing economy did by now not make their way into the spotlight of research. In this paper, the focus is set on the sharing of fashion and accessories. Against the background of a two-step multiple-case study based on interviews with representatives of 14 case firms as well as open interviews with 102 customers of these case firms, we uncover, characterize, and categorize the business model design employed by these firms and also gain insights into the customer perception of the established business model designs. The results show that the employed business models considerably differ in terms of the value proposition, but are very much alike related to value creation and especially value delivery as well as value capture. Furthermore, customers mainly base their decision on accepting a firm offering on the provided value proposition. Linking the main findings, this paper provides new and interesting insights into the aspect of trust in sharing-focused settings and the roles greenwashing and social washing play in this realm. Author Affiliation: (a) Rector & Distinguished Research Professor for Management, esp. Digital Business Models, media Akademie -- Hochschule Stuttgart (mAHS), Tuebinger Str. 12-16, D-70178 Stuttgart, Germany (b) Department of Economics and Social Sciences, Universitat Politècnica de València, Facultad de Administración y Dirección de Empresas, Camí de Vera S/N, 46022 Valencia, Spain (c) Department of Spanish and International Economics, University of Granada, Facultad de Ciencias Económicas y Empresariales, Campus Universitario de Cartuja, 18011 Granada, Spain * Corresponding author. Article History: Received 19 July 2022; Revised 23 December 2022; Accepted 30 December 2022 Byline: Sven M. Laudien [laudien@media-hs.de] (a,*), José Manuel Guaita Martínez [jogumar@esp.upv.es] (b), José María Martín Martín [martinmartin@ugr.es] (c)

Keywords Knowledge withholding; Knowledge hiding; Knowledge hoarding; Knowledge disengagement; Knowledge sharing hostility; Knowledge contribution loafing; Systematic literature review; Content analysis Abstract Knowledge withholding (KW) is a relatively recent multidimensional construct in the knowledge management literature. A diverse and polymathic series of studies has aimed to understand the conceptual and empirical inconsistencies associated with KW. Based on a systematic literature review, in this paper, we examine and discuss theoretical backgrounds, antecedents, consequents, and methodological choices related to KW research by reviewing papers published between 2000 and 2021. Results show differences between KW-related constructs, namely knowledge hiding and knowledge hoarding, offering an integrative view of the phenomena. Findings clarify differences between KW constructs. This paper also offers insight into future research directions related to KW by elaborating on identified inconsistencies and gaps. Our work contributions include an overview and clarification of the KW research agenda, proposing a comprehensive analytic framework that aims to guide future research and serve practical implications. Author Affiliation: (a) ADVANCE/CSG -- ISEG, Universidade de Lisboa, Portugal (b) Escola de Negócios, Pontifícia Universidade Católica do Rio Grande do Sul, Porto Alegre, Brazil * Corresponding author at: Rua Miguel Lupi, 20, 1200-725 Lisboa, Portugal. Article History: Received 11 June 2022; Revised 21 December 2022; Accepted 23 December 2022 Byline: Tiago Gonçalves [tiago.goncalves@aln.iseg.ulisboa.pt] (a,*), Carla Curado (a), Mírian Oliveira (a,b)

Keywords Moderated Regression Model; Main Effects; Interaction Effect; Simple Slopes; Cross-over Values Highlights * The interaction effect remains fixed in alternative moderated regression models (MRMs). In contrast, the main effects may change in alternative MRMs. * It is common to examine moderation effects with the interaction effect only, although the main effects include useful information. * This paper proposes a new MRM decomposing the main effects into orthogonal components and correlated components. * The two components allow one to interpret the main effects separated from the interaction effect and to assess the degree to which the main effects are correlated with the interaction effect. Abstract Previous research has used alternative moderated regression models (MRMs) (e.g., mean-centered MRM) to examine the interaction effect. The interaction effect remains fixed in alternative MRMs. In contrast, the main effects may change in alternative MRMs. Thus, it is common to examine moderation effects with the interaction effect only, although the main effects include useful information. This paper proposes a new MRM with which one can examine and interpret the main effects as well as the interaction effect meaningfully. The new MRM allows one to examine the effects of original predictors. Furthermore, it decomposes main effects into orthogonal components and correlated components. One may examine orthogonal components as the main effects separated from the interaction effect. In addition, one may examine correlated components to assess the degree to which the main effects are correlated with the interaction effect. Author Affiliation: (a) Department of Business Administration, Jeonbuk National University, South Korea (b) College of Business Administration, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul 08826, South Korea * Corresponding author. Article History: Received 21 May 2022; Revised 16 December 2022; Accepted 19 December 2022 (footnote)[white star] This research is supported by the Institute of Management Research at Seoul National University. Byline: Sang-June Park [psj@jbnu.ac.kr] (a), Youjae Yi [youjae@snu.ac.kr] (b,*)

Keywords Business recovery; COVID-19; Research and development; Entrepreneurship and innovation; Digitalization Highlights * COVID-19 accelerated EIDaD initiatives without going through the regular R&D process. * Rethink R&D efficiency: Was investment really efficient during all these years? * Requestion R&D lifecycle between reactive vs proactive actions. * Redefine R&D strategic planning: long-term vs forced short-term COVID-19 actions. * EIDaD and R&D early indicators can be used to facilitate better long-term decisions. Abstract Greening, Digitizing and Redefining Aims in an Uncertain and Finite World: the triad facing the world in the immediate future as climate change, pandemic, digitization and the scramble for energy resources mark the challenges of an uncertain and finite world. Purpose Keeping in line with previous research on the social, commercial, and industrial impacts of the COVID-19 pandemic, this paper has a dual objective: to extend the analysis in a common time frame by exploring additional indicators based on existing data sources and to analyse the relationships between EIDaD and R&D, comparing the pre- and post-COVID-19 scenarios. Methodology Numerous primary data sources within multiple available databases were studied, such as the EU dataset. These sources provide a range of indicators which, despite the scarcity of available literature, facilitate an empirical approach involving the quantitative analysis of the information they contain. A set of subsequent correlation analyses during Pre-COVID-19, COVID-19 and Post-COVID-19 were elaborated in order to explore the possible relationships between selected variables. Structure Previous research has shown that the IDR dataset facilitates the identification of early indicators of EIDaD and the expansion of EIDaD-related early indicators to key business ratios. This in turn allows comparisons between EIDaD and R&D to offer additional insight into how organizations can change the approach of their R&D and investment initiatives from reactive to proactive. Findings This paper sheds light on how R&D investments impact EIDaD initiatives and strongly suggests that organizations rethink how they approach entrepreneurship, innovation, digitization and digital transformation, using early indicators to facilitate better long-term decisions. Originality This paper shows that certain pre-pandemic strategic activities, such as R&D investments, may have influenced the behaviour of businesses, customers and society during the pandemic, and how wealth and economic value can be generated in a post-pandemic environment in the framework of a new economic model. Practical implications Organizations that succeed during a pandemic will serve as leadership models for the next generation of businesses, shaping the future of society as a whole. When early R&D investments bring about changes in the metrics that influence the recovery from the impact of a pandemic, they enhance the growth that can create jobs and offer new business opportunities in the new digital context. Author Affiliation: Department of Business Administration, Universidad de Alcalá, Plaza de la Victoria s/n, 28802, Alcalá de Henares, Spain * Corresponding author. Article History: Received 7 July 2022; Revised 14 December 2022; Accepted 15 December 2022 Byline: Antonio de Lucas Ancillo [antonio.lucas@uah.es] (*), Sorin Gavrila Gavrila [sorin.gavrila@uah.es]

Keywords Self-regulation; Goal-directed behavior; Systematic literature review; TCCMP; Public policy-making; Future research agenda Abstract The act of self-regulation, also referred to as self-control, is antithesis to profligacy. Self-regulation is central to human behavior and is the core of a well-functioning society. Although self-regulation as a research topic has been well-researched, systematic literature reviews on this domain are rare. To the best of the authors' knowledge, this article is one of the first to present a systematic literature review on self-regulation and goal-directed behavior. The authors compiled a study pool of 78 papers over a period of 1990--2021. This study complements the Theory, Characteristics, Context, and Methodology (TCCM) framework, and presents the TCCMP framework to provide public policy recommendations. Further, the authors extract seminal models in the self-regulation literature to re-integrate them into contemporary marketing research. Through the insights gained from the literature review, this paper presents suggestions for public policies, and develops a detailed research agenda. Author Affiliation: (a) Linnaeus University, Sweden (b) University of Nicosia, Cyprus * Corresponding author. Article History: Received 2 May 2022; Revised 28 October 2022; Accepted 2 November 2022 Byline: Soniya Billore [soniya.billore@lnu.se] (a,*), Tatiana Anisimova [tatiana.anisimova@lnu.se] (a), Demetris Vrontis [vrontis.d@unic.ac.cy] (b)

Keywords e-WOM; Fake online review; Fake review production strategy; Online review writer; Review fraud; Review writing Highlights * This paper examines the fake review writing process as a function of cognitive style. * Three fake review production strategies: systematic, expedited and direct-drafting. * Three cognitive style archetypes among spammers: planners, holists and laggards. * The systematic strategy was mostly followed by planners. * The direct-drafting strategy was widely employed by both holists and laggards. Abstract Extending the literature that has, thus far, mostly focused on the detection of fake online reviews, this paper explores a more fundamental yet hitherto-unanswered question: How do people go about creating fake reviews in the first place? To delve deeper, it further investigates the role of individuals' cognitive style--the way one gathers, processes, structures, and applies information. While cognitive style was measured using a quantitative scale, a qualitative approach was adopted to explore fake review production strategies. Fifty participants imagined that they had been hired by a marketing agency to write fake reviews, completed the writing task, shared their experiences, and then filled out a cognitive style questionnaire. Writing fake reviews involved four stages: gathering information, assimilating information, drafting the fake review, and finalizing the fake review production. Through a cognitive lens, the paper uncovers three fake review production strategies and explains why someone would adopt a certain strategy. Author Affiliation: (a) School for Business and Society, University of York, York, England, UK (b) Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore * Corresponding author at: School for Business and Society, University of York, Church Lane Building, York Science Park, York YO10 5ZF, England, UK. Article History: Received 6 September 2021; Revised 30 November 2022; Accepted 1 December 2022 Byline: Snehasish Banerjee [snehasish.banerjee@york.ac.uk] (a,*), Alton Y.K. Chua (b)

Keywords Entrepreneurship; Crowdfunding; Policy; Business policy; Economy; Legislature; Semantic analysis Abstract Public policies originate in different fields. Multiple stakeholders may be involved in their development and may exert an influence at different stages of the policymaking process. This paper analyzes how legislators discuss crowdfunding policies in Spain in the initial stages of the policymaking process. The paper analyzes the discussion of crowdfunding in the lower and upper houses of Spanish parliament over the last five legislatures (2011--2021). Semantic analysis was carried out. The corpus was defined based on the official government website, where all crowdfunding policymaking initiatives are registered. The most relevant and frequent combination of crowdfunding phenomena was related to start-ups and entrepreneurship. This research provides insights into the business areas where crowdfunding has been discussed in parliamentary sessions. Although this study focuses on Spain, the semantic analysis is broad enough to generalize the results to other countries in future research. The study sheds light on a novel area of research on perceptions toward crowdfunding. This study can help in creating persuasive messages and a secure ecosystem to attract investors and funding on crowdfunding platforms. Author Affiliation: ESIC Business & Marketing School, Spain ESIC University, Spain * Corresponding author at: ESIC Business & Marketing School, Spain. ESIC University, Spain Article History: Received 8 July 2022; Revised 2 December 2022; Accepted 5 December 2022 Byline: José-Miguel Berné-Martínez [josemiguel.berne@esic.edu] (*), Enrique Planells-Artigot, Arturo Ortigosa-Blanch

Keywords Resource-based view; Knowledge-based view; Relational-view; Dynamic-capabilities; Reconceptualization Abstract The resource based view (RBV) comprises of a comprehensive body of management literature, principally concerned with the source, and nature of an organization's strategic resources and capabilities, and is one of the most debated and successful theories in management studies. This special issue aimed to explore how and whether the RBV, knowledge-based view (KBV) and related theories (e.g. relational view, dynamic capabilities, etc.) can be reconceptualised, developed, advanced and revisited in new contexts of analysis and in the light of recent global developments. Thus, this special issue intended to further our knowledge on these key theories in management, by looking at new directions, addressing new phenomena, with both old and new methodologies. To take stock of the current situation we contribute in this opening piece by conducting a bibliometric analysis of the papers, published in the Journal of Business Research, over the years (including 31 papers published in this special issue). In doing so, we identified the themes that led to the reconceptualization and further development of the aforementioned theories in varied contexts and fields, and further mapped the existing papers in this special issue, thereby portraying future trends. Author Affiliation: (a) University of Manchester, UK (b) NEOMA Business School, France (c) University of Nicosia, Cyprus (d) Shandong University of Finance and Economics, China * Corresponding author. Byline: Sir Cary Cooper [cary.cooper@manchester.ac.uk] (a), Vijay Pereira [vijay.pereira@neoma-bs.fr] (b,*), Demetris Vrontis [vrontis.d@unic.ac.cy] (c), Yipeng Liu [yipeng.liu@gmail.com] (d)

Keywords Circular economy; Small and medium enterprises; Ethical leadership; Management control systems; Structural equation modelling; Emerging economy Highlights * Paper investigates the concurrent effect of ethical leadership and management control systems on the extent of circular economy practices within small and medium-sized enterprises of the United Arab Emirates. * Both ethical leadership and management control systems are positively associated with circular economy practices. * There is a considerable potential of management control systems for boosting the extent of CE practices. * Ethical leadership indirectly influences circular economy practices through the mediating role of management control systems. * Paper extends the spectrum of outcomes of ethical leadership and the range of antecedents of CE. Abstract Prior literature on the transition to a circular economy has focused primarily on societal, institutional, and technical levels and has paid less attention to people- and organization-driven factors such as leadership and management control. Further, few studies have considered the circular economy in the context of small and medium enterprises in emerging economies. Thus, through this empirical study, we aim to fill these research gaps by investigating the concurrent effects of ethical leadership and management control systems on the extent of the circular economy in small and medium-sized enterprises in the United Arab Emirates. The survey data were collected from 111 enterprises. We performed a confirmatory factor analysis to validate the instrument and tested the theoretical model through structural equation modelling. The findings support our theoretical propositions and show that both ethical leadership and management control systems are positively associated with the extent of circular economy practices in these enterprises. Interestingly, our findings demonstrate that management control systems fully mediate the relationship between ethical leadership and the extent of the circular economy. The results suggest that ethical leadership requires the support of management control systems to convey its positive effects in terms of circular economy practices. Overall, the findings help explain how ethical leadership and management control systems are important driving mechanisms for enabling small and medium enterprises to deploy a circular economy effectively. The implications of these findings for research and practice are also discussed. Author Affiliation: (a) KFUPM Business School, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia (b) College of Business, Zayed University, Abu Dhabi, United Arab Emirates * Corresponding author. Article History: Received 31 January 2021; Revised 22 November 2022; Accepted 25 November 2022 (footnote)# IRC of Finance and Digital Economy, KFUPM Business School, King Fahd University of Petroleum and Minerals, Dhahran, KSA. Byline: Walid Cheffi [walid.cheffi@kfupm.edu.sa] (a,#,*), Muhammad Kaleem Zahir-ul-Hassan [Muhammad.Hassan@zu.ac.ae] (b), Muhammad Omer Farooq [Muhammad.Farooq@zu.ac.ae] (b), Abdelrahman Baqrain [Abdelrahman.Baqrain@zu.ac.ae] (b), Mourad Mohamed Habib Mansour [mmansour@kfupm.edu.sa] (a)

Keywords Business models; Digitalization; Connected and Autonomous Vehicles (CAV); Contingency theory; Disruption; Mobility-as-a-Service Highlights * The connectivity of CAV will increase personalization of services through digitalization. * Mobility-related business will move from B2C to B2B due to the higher servitization. * Service areas, car parks and maintenance workshops can create synergies joint synergies. * Logistics, e-commerce will be key elements in the service offered by platforms or service areas. * Servitization will optimize routes and delivery of goods through data management. Abstract The ongoing digitalization of the economy is challenging the value creation process in traditional business. In the mobility-related industry, the disruptive potential of Connected and Autonomous Vehicles (CAV) has the capacity to transform business models. However, great uncertainty exists regarding the technological evolution and social trends that will condition businesses in the near future. This paper intends to use contingency theory to shed light on this topic and better understand the enhancers and barriers that managers should deal with to create, deliver, and capture value associated to CAV. With this aim, the paper adopts a qualitative approach based on in-depth interviews with high-level managers from different industries. The findings suggest the importance of data management to better understand the needs of the customer and vehicle requirements so that differential value can be provided. Two potential solutions that have emerged are, first, the establishment of alliances between companies competing in different areas and, second, digital platforms in order to enhance customer experience and the evolution from B2C to B2B markets associated with growing servitization. Author Affiliation: (a) University of Vigo, Faculty of Economic and Business Sciences, 36310 Vigo, Spain (b) University of Vigo, School of Business Studies, 36208 Vigo, Spain (c) University of Vigo, Faculty of Business and Tourism, 32004 Ourense, Spain * Corresponding author at: Escola Universitaria de Estudios Empresariais, Rúa Torrecedeira 105, Vigo 36208, Spain. Article History: Received 10 December 2021; Revised 17 November 2022; Accepted 19 November 2022 Byline: Javier Turienzo (a), Pablo Cabanelas [pcabanelas@uvigo.es] (b,*), Jesús F. Lampón (c)

Keywords International entrepreneurial behavior; Internationalization; Africa; SMEs; International new ventures; Systematic review Abstract Research on the international entrepreneurial behavior of small and medium-sized enterprises (SMEs) originating from Africa has been receiving growing scholarly attention. Despite a proliferation of studies on the subject, the literature has hitherto remained fragmented, theoretically limited, and empirically inconclusive, thereby leaving important topics underexplored. This paper seeks to address this shortcoming through a systematic literature review aimed at critically analyzing and synthesizing 66 articles published in leading journals from 1995 to 2021. Our paper describes how research on the international entrepreneurial behavior of African SMEs has evolved over time, and identifies key gaps in the existing literature, thereby pointing at future avenues for research. By mapping descriptive findings in terms of methods, geography, and theoretical perspectives, we further develop an integrative framework suited to frame insights drawn from the current literature and offer important opportunities for future research on internationalizing SMEs originating from Africa. Author Affiliation: (a) School of Business and Management, Queen Mary University of London, UK (b) University of Aberdeen Business School, King's College, University of Aberdeen, AB24 5UA, UK (c) Africa- Asia Centre for Sustainability, University of Aberdeen, UK (d) Innolab, University of Vaasa, Wolffintie 34, 65200 Vaasa, Finland (e) Henley Business School, University of Reading, Greenlands, Henley-on-Thames RG9 3AU, UK * Corresponding author. Article History: Received 19 December 2021; Revised 30 September 2022; Accepted 6 October 2022 (footnote)1 Wolffintie 34, 65200 Vaasa, Finland. Byline: Nadia Zahoor [n.zahoor@qmul.ac.uk] (a,*), Zaheer Khan [zaheer.khan@abdn.ac.uk] (b,c,d), Martin Meyer [martin.meyer@uwasa.fi] (d,1), Benjamin Laker [benjamin.laker@henley.ac.uk] (e)

Keywords Principal-principal agency theory; Socioemotional Wealth (SEW); Publicly-traded family firms; Transgenerational family governance; Entrenchment Index (E-index) Highlights * Publicly-traded family firms differ from non-family firms in entrenchment choices. * Publicly-traded family firms use fewer E-Index provisions than non-family firms do. * Transgenerational governance changes family firms' entrenchment approach over time. * First generation family firms adopt more E-Index provisions than other family firms. * First generation family firms adopt fewer E-Index provisions as firm age increases. Abstract Drawing on principal-principal agency theory and the socioemotional wealth (SEW) perspective, this paper explores the motivations and mechanisms regarding the founding family's contingent choices of governance provisions that facilitate managerial entrenchment, which can potentially threaten firm performance. By investigating S&P 1,500 firms between 2007 and 2017 and employing quasi-experimental treatment effects analyses, this study finds that family firms are less likely to utilize the E-index provisions than non-family firms in general. Further, family firms tend to adopt more E-index provisions when the first generation of the founding family remains involved in the firm. However, as these firms age, they rely less on the E-index provisions to entrench family managers. Consequently, this paper expands current research on the governance of publicly-traded family firms by illustrating the differences between family and non-family firms as well as the impact of transgenerational family governance on the use of entrenchment mechanisms over time. Author Affiliation: (a) Jack H. Brown College of Business and Public Administration, California State University San Bernardino, San Bernardino, CA, United States (b) Michael A. Leven School of Management, Entrepreneurship, and Hospitality, Kennesaw State University, Kennesaw, GA, United States (c) School of Business Administration, University of Dayton, Dayton, OH, United States (d) Bryan School of Business and Economics, University of North Carolina at Greensboro, Greensboro, NC, United States * Corresponding author. Article History: Received 14 October 2021; Revised 28 September 2022; Accepted 5 October 2022 Byline: Zhonghui 'Hugo' Wang [zhonghui.wang@csusb.edu] (a,*), Robert Randolph [rrandol7@kennesaw.edu] (b), Emma Su [eyouyi1@udayton.edu] (c), Esra Memili [e_memili@uncg.edu] (d)

Keywords Digital transformation; International entrepreneurs; Micro-foundations; Small internationalisers; Theory of Planned Behaviour; SMEs Abstract This paper is set to explore the role of individual-level behaviours and actions in the digital transformation of international SMEs. This is particularly important since little is known regarding the extent to which entrepreneurs and decision-makers manage the digitalisation process. Thus, building on the theory of planned behaviour, this research focuses on individual-level micro-foundations in the digital transformation of small and medium internationalisers. The paper benefits from a mixed-method synthesis. First, through a systematic review of literature, we identified twenty-seven factors in four inclusive categories. Then, they have been narrowed down to the top seven individual-level micro-foundations, using Intuitionistic Fuzzy Delphi based on Normalised Hamming Distance. Subsequently, Intuitionistic Fuzzy Decision-Making Trial and Evaluation Laboratory analysis is applied to disentangle the causality and effectuality as well as conceptual framework to depict their interrelationships. Our findings contribute to the digital transformation research by developing six propositions that explore the relationships between SMEs' micro-foundations at the individual level. Author Affiliation: (a) Aston Business School, Aston University, Birmingham, United Kingdom (b) Leicester School of Business, University of Leicester, Leicester, United Kingdom (c) Department of Foundation of Education, Faculty of Educational Studies, University of Putra Malaysia, Selangor, Malaysia (d) Department of Economic and Management, University of Brescia, Brescia, Italy * Corresponding author. Article History: Received 13 January 2022; Revised 22 August 2022; Accepted 25 August 2022 Byline: Vahid Jafari-Sadeghi [v.jafari-sadeghi@aston.ac.uk] (a,*), Hannan Amoozad Mahdiraji [ham26@leicester.ac.uk] (b), Gazi Mahabubul Alam [gazi.mahabubul@upm.edu.my] (c), Alberto Mazzoleni [alberto.mazzoleni@unibs.it] (d)

Keywords Cognitive biases; Decision making; Artificial Intelligence, Financial planners Abstract The purpose of this paper is to investigate cognitive biases among financial planners and, if and how, digital transformation through Artificial Intelligence (AI) can help overcome biases. The literature establishes that investors and financial services clients can exhibit cognitive biases. However, it is not evident whether the financial planners understand and detect cognitive biases among the clients and if they at all 'attempt' to address the biases whilst providing financial planning services. Utilizing the attribution theory, our paper contributes by exploring the gap in research related on cognitive biases among financial planners and provides a future research agenda for addressing the gap, through a qualitative investigation. Our study was designed over two stages, wherein we conducted in-depth interviews in both stages. The first stage included in depth interviews with 21 financial planners and a repeat 10 interviewers with select financial planners, with scenarios in the second stage. In total, we conducted 31 interviews to investigate cognitive biases among financial planners and how Artificial Intelligence can assist. Our findings suggest that cognitive biases exist among financial planners while providing services for the people in need, which is a major challenge for them. Our findings further suggest that digital transformation by using the Artificial Intelligence technologies might help overcome this existing biases, albeit, AI technologies ought to be combined with human intelligence. To the best of our knowledge, there exists no existing research on the association between cognitive biases and artificial intelligence among financial planners. Author Affiliation: (a) The University of Notre Dame Australia (b) NEOMA Business School, Reims Campus, France (c) Henley Business School, University of Reading, UK (d) Khalifa University, Abu Dhabi, UAE * Corresponding author. Article History: Received 26 February 2022; Revised 24 August 2022; Accepted 27 August 2022 Byline: Vidya S. Athota [sagar.athota@nd.edu.au] (a), Vijay Pereira [vijay.pereira@neoma-bs.fr] (b,*), Zahid Hasan [zahid.hasan@nd.edu.au] (a), Daicy Vaz (b), Benjamin Laker [benjamin.laker@henley.ac.uk] (c), Dimitrios Reppas [dimitrios.reppas@ku.ac.ae] (d)

Keywords Supply chain disruption; Supply chain risk management; Supply chain resilience; Resource interaction approach; Collaboration; COVID-19 Highlights * Resources are central in strategies for managing supply chain disruptions but remain unspecified in extant literatures. * The resource interaction approach helps understanding resources and how they interact. * The paper offers an alternative approach to strategies for managing supply chain disruptions. * The approach emphasizes interdependence, collaborative strategy, and interplay between temporary and permanent organizing. Abstract The turbulent business environment highlights the need for strategies for mitigating, responding to, and recovering from (that is, managing) supply chain disruptions. Resources are central in these strategies but remain unspecified in the literature. This paper shows how the resource interaction approach (RIA) can help understanding resources in this setting by acknowledging their interactive and networked nature. Based on a conceptual discussion that compares key assumptions within the supply chain risk management (SCRM) and supply chain risk resilience (SCRes) literatures with the RIA, we propose an alternative approach to strategies for managing supply chain disruptions. We challenge the SCRM and SCRes literatures by emphasizing interdependence (as opposed to independence) and pointing to relationships as key resources in strategies for managing supply chain disruptions. Collaboration relying on an interplay between temporary and permanent organizing is suggested as a starting point instead of being just one of several alternative strategies. Author Affiliation: (a) BI Norwegian Business School, Oslo, Norway (b) Chalmers University of Technology, Gothenburg, Sweden (c) Lund University, Lund, Sweden * Corresponding author at: BI Norwegian Business School, 0442 Oslo, Norway. Article History: Received 28 February 2021; Revised 12 September 2022; Accepted 17 September 2022 Byline: Lena E. Bygballe [lena.bygballe@bi.no] (a,*), Anna Dubois (b), Marianne Jahre (a,c)

Keywords COVID-19; Social media; Message appeal; Consumer response; Public health crisis Highlights * The paper investigates the effect of social media message appeals on user response. * The context of this work is a public health crisis, with COVID-19 as reference. * Twitter is chosen as the contextual social media platform. * Four message appeals, emotional, rational, moral, and no-crisis, are proposed. * The moderating effect of a brand's relatedness to the crisis is also examined. Abstract Social media is a powerful medium for brands to engage with their consumers, especially during a public health crisis (PHC) when consumers are under duress. However, the impact of social media brand messages on consumer responses during a PHC is under-researched. Accordingly, this paper examines the brand message appeals that enhance online consumer response during a recent PHC in form of the COVID-19 pandemic. Four message appeals -- emotional, rational, moral, and no-crisis -- are proposed. The online consumer response to the messages with those appeals is measured by likes and shares. The variation of the effect across brands that sell essential and non-essential products/services are also examined. Following an exploratory study that examines 100 brand tweets to confirm the presence of the proposed message appeals, a total of 26,362 brand tweets on Twitter are collected and empirically analysed. Author Affiliation: (a) Indian Institute of Management, MIHAN, Nagpur, Maharashtra, India (b) Indian Institute of Management, Prabandh Shikhar, Rau-Pithampur Road, Indore, MP, India (c) Beedie School of Business, Simon Fraser University, Vancouver, Canada * Corresponding author. Article History: Received 25 March 2022; Revised 4 November 2022; Accepted 5 November 2022 Byline: Kapil Kaushik [kapilk@iimnagpur.ac.in] (a), Abhishek Mishra [abhishek@iimidr.ac.in] (b,*), Dianne Cyr [cyr@sfu.ca] (c)

Keywords Food marketing; Cultural diversity; Transculturality; Narrative synthesis; Territorialization; Deterritorialization; Familiarity; Exploration Abstract Consumer culture scholars have advanced multifaceted insights about how food products are crafted for globalizing and culturally diverse food markets; these insights have yet to be consolidated and synthesized. This paper provides a narrative synthesis of 73 consumer culture articles on food consumption and marketing from the past 30 years to advance an ordering theory that draws connections between extant insights. It introduces the concept of transcultural food marketing to denote how market actors collaboratively develop or transform a food product in culturally diverse markets aiming to facilitate market exchange. This paper conceptualizes transcultural food marketing as an intersection between two fundamental tensions: (1) territorialization and deterritorialization; and (2) familiarity and exploration--that manifest in distinct configurations. The transcultural food marketing framework advances an integrative and generative vocabulary that directs theoretical imagination toward the pluralism and plasticity in how food products are crafted for culturally diverse markets. Author Affiliation: (a) Department of Marketing, Monash University, Australia (b) Facultad de Economia y Negocios, Universidad del Desarrollo, Chile (c) Department of Marketing, University of Birmingham, UK * Corresponding author at: Department of Marketing, Monash Business School, Monash University, 21 Sir John Monash Drive, Melbourne, VIC 3145, Australia. Article History: Received 24 June 2021; Revised 20 July 2022; Accepted 25 July 2022 Byline: Angela Gracia B. Cruz [angela.cruz@monash.edu] (a,*), Flavia Cardoso [fcardoso@udd.cl] (b), Pilar Rojas-Gaviria [p.rojasgaviria@bham.ac.uk] (c)

Keywords Family business; Globalization; Economic changes; Bibliometric analysis Highlights * The acceleration of globalization has put forward new requirements on corporate strategy. * This paper highlights the innovative measures of the family business in the context of globalization and identifies the frontiers in this field. * The impact of globalization on family business continues to be a critical issue of research. * According to multiple methods, such as the descriptive analysis, the bibliographic coupling analysis, the co-citation analysis, and the co-occurrence analysis, the evolution, characteristics, and hot topics of family business are summarized. * From the analysis results, family businesses have been actively seeking change to adapt to the new stage of globalization. Abstract Accelerated globalization has created new requirements for corporate strategies. Understanding the statistical relationship between economic globalization and family business development is important in advancing the theory and practice in this field. This study aims to explore economic changes and their influence on the family businesses when globalization thrives. To achieve this, we utilize a bibliometric analysis with visualization tools: VOSviewer and R Bibliometrix. The relevant literature from 1900 to 2021 is collected using retrieval formulas from the Web of Science Core Collection. First, this study analyzes the literature from multiple aspects, including authors, citations, journals, keywords, and countries, to define the features of the publications. Then, bibliographic coupling, co-citation, and co-occurrence analyses are conducted. The results show the evolution of the literature related to family businesses with globalization. Furthermore, the current challenges and popular issues are discussed for future research. This paper highlights the innovative measures of family businesses in the context of globalization and identifies the frontiers in this field. Author Affiliation: (a) School of Management Science and Engineering, Chongqing Technology and Business University, Chongqing 400067, China (b) Business School, Sichuan University, Chengdu 610064, China (c) Juraj Dobrila Univ Pula, Fac Econ & Tourism Dr Mijo Mirkovic, Preradoviceva 1-1, Pula 52100, Croatia * Corresponding author. Article History: Received 1 February 2022; Revised 5 August 2022; Accepted 9 August 2022 Byline: Hangyao Wu (a), Zeshui Xu (b), Marinko Skare [mskare@unipu.hr] (c,*)

Keywords Bio-pharmaceutical industry; New product development; Firm performance; Portfolio diversity; Sourcing; TCE; Offshoring; Outsourcing Highlights * This paper develops the Sourcing Portfolio Diversity construct and examines its antecedents and impact on firm performance. * Data on clinical trials was used to test sourcing portfolio of new product development in the bio-pharmaceutical industry. * Our empirical findings confirm our claim that greater sourcing portfolio diversity enhances firms' performance. * We find that diversity of technological applications and product pipeline are related to diversity in sourcing portfolios. Abstract This paper examines the antecedents and performance outcomes of sourcing portfolio diversity in firms' new product development (NPD). Sourcing portfolio diversity measures the degree to which a firm uses multiple sourcing choices along both organizational and geographic dimensions including domestic in-house sourcing, domestic outsourcing, captive offshoring, and offshore outsourcing. We extend transaction cost economics (TCE) to the portfolio level of analysis and predict that sourcing portfolio diversity in NPD is driven by heterogeneity in two transactional characteristics--technological application diversity, reflecting asset specificity, and variance in project-stage uncertainty. We also argue that the positive effect of sourcing portfolio diversity on firms' financial performance is driven by aligning sourcing portfolio configuration with the sources of transactional heterogeneity, increased strategic agility, and complementarities between individual sourcing choices. Our empirical study of NPD in the bio-pharmaceutical industry confirms our predictions. We contribute to research on sourcing and NPD by conceptually building and empirically establishing relevance of the sourcing diversity at the portfolio level of analysis and bringing the question of sourcing strategy to the forefront of NPD portfolio management concerns. Author Affiliation: Department of Business Administration, The Williams School of Commerce, Economics and Politics, Washington and Lee University, Lexington, VA, United States Department of Management, John Chambers College of Business and Economics, West Virginia University, Morgantown, WV, United States Department of Management and Global Business, Rutgers Business School, Rutgers University, Newark, NJ, United States * Corresponding author. Article History: Received 15 March 2021; Revised 3 June 2022; Accepted 8 June 2022 Byline: Pooja Thakur-Wernz [pthakur-wernz@wlu.edu] (*), Olga Bruyaka [olga.bruyaka@mail.wvu.edu], Farok Contractor [farok@business.rutgers.edu]

Keywords Celebrity endorsement; Eye-tracking; Meaning transfer; Match-up hypothesis; Serial mediation model; Destination marketing Highlights * Examines the effectiveness of different types of celebrity endorsement. * Combines eye-tracking techniques with self-report method. * A source celebrity is more effective in eliciting tourist responses. * Examines a serial mediation model underlying the main effect. * Examines the moderating role of regulatory focus. Abstract Celebrity endorsement has become ubiquitous in international destination marketing, but studies have rarely assessed the differences between the effects of endorsement by a local celebrity vs. a celebrity from tourist source countries (source celebrity). To bridge the literature gap, this paper draws on meaning transfer theory and match-up hypothesis to examine the effectiveness of these two types of celebrity endorsement by exploring the underlying mechanism. By carrying out a pretest and three experiments, the eye-tracking results and lab experiments show that international destination marketing involving a source celebrity (vs. local celebrity) can significantly increase tourists' visual attention to the advertising destination scenery, positive attitudes toward the destination and intentions to visit. Furthermore, a serial mediation model of celebrity endorsement [right arrow] celebrity--tourist congruency [right arrow] tourist attitude toward celebrity [right arrow] tourist response is also identified. Finally, this paper empirically examines the moderating role of regulatory focus on the celebrity endorsement effect. Author Affiliation: (a) School of Tourism Management, Sun Yat-sen University, 135 Xingang W Rd, Guangdong, China (b) Department of Tourism, Sport & Hotel Management, Griffith University, Parklands Dr, Gold Coast, QLD 4222, Australia (c) School of Business, Sun Yat-sen University, 135 Xingang W Rd, Guangdong, China * Corresponding author. Article History: Received 5 February 2021; Revised 15 June 2022; Accepted 18 June 2022 (footnote)1 Yaoqi Li is a Professor at the School of Tourism Management, Sun Yat-sen University, China. His research interests include occupational stigma and tourist behavior. He also serves as the head of Department of Hotel Management at Sun Yat-sen University. (footnote)2 Biqiang Liu is a PhD candidate in the Department of Tourism, Sport & Hotel Management, Griffith University, Australia. His research interests include tourist experiences and tourist behaviour. (footnote)3 Lishan Xie is a Professor at the School of Business, Sun Yat-sen University, China. Her research interests include services marketing, hospitality and tourism management. She also serves as the director of Centre for Service Business Administration at Sun Yat-sen University. Byline: Yaoqi Li [liyaoqi3@mail.sysu.edu.cn] (a,1), Biqiang Liu [biqiang.liu@griffithuni.edu.au] (b,2), Lishan Xie [mnsxls@mail.sysu.edu.cn] (c,*,3)

Keywords Marketing networks; Distributed micro manufacturing; AI mediated consumption; Innovation clusters; Distributed marketing platforms Highlights * Business environments have become hyperturbulent due to exponential growth in knowledge and disruptive technologies. Interfirm marketing networks have to evolve more resilient structures by distributing functions closer to the sources of turbulence. * Manufacturing is being postponed and distributed closer to consumption. * Consumer markets are increasingly mediated by intelligent devices and algorithms. The markets are approaching perfect information and perfect heterogeneity. * Innovation is being distributed in clusters of technology firms and multiplex ecosystems. * The marketing hub at the center of the interfirm network is evolving into a technology platform and organizer of distributed manufacturing franchises. Abstract Interfirm networks are fundamental to market organization. The business environment is experiencing disruptive changes--uncertainty is increasing to levels of turbulence due to exponential growth in knowledge and technologies. There is a growing gap in our understanding of how all the changes are affecting the structure of interorganizational networks. This paper makes the case that networks are likely to reorganize around four strategic foci--distributed micro manufacturing, AI mediated consumption, distributed innovation, and distributed marketing. Our analysis suggests that the distributed networks will employ more polyarchic market mechanisms than the hierarchical or relational mechanisms of the past, and marketing will evolve a horizontal strategic posture, as well as reintegrate production but in a distributed micro-manufacturing framework. Author Affiliation: (a) The George Washington University School of Business, 307 Funger Hall, 2201 G Street, NW, Washington, DC 20052, United States (b) S. C. Johnson Distinguished Professor of Marketing, Kellogg School of Management, Northwestern University (emeritus), Evanston, IL, United States Article History: Received 13 August 2021; Revised 9 June 2022; Accepted 15 June 2022 (footnote)[white star] The authors thank two editors and two reviewers for their careful analyses and suggestions for the development of this paper. Byline: Ravi S. Achrol [achrol@gwu.edu] (a), Philip Kotler [pkotler@aol.com] (b)

Keywords Customer participation; Interpersonal attraction; Customer citizenship behavior; Shared interpersonal similarity; Task outcomes Abstract This paper addresses the lack of clarity on the linkage between customer participation (CP) and customer citizenship behavior (CCB) by using reinforcement theory to investigate the mediating role of interpersonal attraction (IPA) and the moderating effect of three types of reinforcers (people, task, and environment) in the impact of CP on CCB. Dyadic data from a field survey of both customers and designers from an interior design institute confirms the mediating role of IPA, particularly under high level of shared similarity between customers and employees, and when the task outcomes are better than expected. Moreover, the effect of IPA on CCB is stronger when customers perceive the organizational climate as highly customer-oriented. Besides extending the CP and CCB literature by exploring the impact of IPA on CCB with CP as a mediator and several reinforcers as moderator, this paper also suggests how service firms may influence their customers' citizenship behaviors. Author Affiliation: (a) Department of Marketing, School of Business, Hong Kong Baptist University, Hong Kong (b) Division of Business Administration, College of Business and Economics, Hanyang University ERICA, South Korea (c) School of Management and Marketing, Faculty of Business and Law, Curtin University, Perth, Australia (d) Arden University, United Kingdom * Corresponding author. Article History: Received 19 June 2021; Revised 8 June 2022; Accepted 12 June 2022 Byline: Kimmy Wa Chan [kimmychan@hkbu.edu.hk] (a), Taeshik Gong [goontz@hanmail.net] (b), Piyush Sharma [piyush.sharma@curtin.edu.au] (c,*), Candace Chu [cchu@arden.ac.uk] (d)

Keywords Circular economy; Small and medium enterprises; Drivers; Total Interpretive structural modelling Highlights * The paper analyses the driver of circular economy (CE) in the state of Tamil Nadu in India. * The paper uses TISM and MICMAC to identify the key drivers influencing the adoption of CE. * The review of literature identified 18 drivers relevant for CE adoption. * A total of 10 drivers were identified as relevant for SMEs. * Population and urbanisation, funding availability, and growing resource consumption were found highly relevant among others. Abstract The present paper highlights the growing relevance of the Circular Economy (CE), its adoption by Small- and Medium-sized Enterprises (SMEs), and the relationship between the drivers of CE. Using a case study of CE adoption by Tamil Nadu state in India, we analyse the interactions between the drivers and examine the challenges and benefits of CE adoption. Using Total Interpretive Structural Modelling (TISM) this paper identifies 10 main drivers relevant for SMEs in Tamil Nadu based on literature and discussions with 78 industrial-academic experts, comments on the driving, dependent and linking elements that impact the uptake and adoption of CE. The modelling results confirm that three drivers, namely urbanisation, funding availability and resource consumption, are relevant and support the successful adoption of CE. The paper is among the first that uses the TISM technique to establish a contextual linkage between CE drivers and relationship between the different drivers. Author Affiliation: (a) Centre for Logistics and Supply Chain Management, Loyola Institute of Business Administration, Loyola College Campus, Chennai, Tamil Nadu 600034, India (b) Thiagarajar School of Management, Madurai - 625005, Tamilnadu, India (c) Bournemouth University Business School, Bournemouth University, Bournemouth BH8 8EB, UK (d) College of Business and Economics, Qatar University, P.O. Box 2713, Doha, Qatar (e) Work and Organisation Department, Aston Business School, College of Business and Social Sciences, Aston University, Birmingham B4 7ET, UK * Corresponding authors. Article History: Received 29 January 2021; Revised 1 June 2022; Accepted 5 June 2022 Byline: Deepak Mathivathanan [deepak.mathivathanan@liba.edu] (a), K. Mathiyazhagan [kmathiyazhagan@amity.edu] (b,*), Sangeeta Khorana [skhorana@bournemouth.ac.uk] (c), Nripendra P. Rana [nrananp@gmail.com] (d,*), Bimal Arora [b.arora1@aston.ac.uk] (e)

Keywords Sharing economy; Collaborative consumption; Service; Service management; Innovation; Service innovation Highlights * We highlight service innovation in the sharing economy (SE) as a strategic priority. * Our Sharing Economy Innovation Framework synthesises current research. * 13 papers in this Special Issue deepen knowledge on innovations in the SE. * We outline a comprehensive research agenda for service innovation research in SE. Abstract The sharing economy (SE) has been variously described as a disruptive, discontinuous, and social innovation. Now, more than a decade since the emergence of seminal platforms such as Airbnb, and amid heightened competition and macroenvironmental pressures, service innovation has become a strategic priority. Our editorial essay is guided by three objectives. First, as a prelude to this Special Issue, we examine the current state of SE service innovation literature. Despite some important contributions, especially in relation to business model innovation, other salient types of service innovation remain underexplored. Second, we position the contributions of the 13 papers in this Special Issue on our novel Sharing Economy Innovation Framework, which stipulates both the type of service innovation examined, and the focal dyadic relationships involved. Third, based on remaining gaps in the framework, we outline an agenda for future research on SE innovations. Author Affiliation: (a) Surrey Business School, University of Surrey, Guildford GU2 7XH, UK (b) College of Business and Economics, Australian National University (ANU), Canberra, ACT 2601, Australia (c) ESG Research Institute and College of Business Administration, Capital University of Economics and Business, 121 Zhangjialukou, Huaxiang Fengtai District, Beijing 100070, China (d) School of Business, Jiangnan University, 1800 Lihu Avenue, Binhu District, Wuxi, Jiangsu 214122, China (e) International Business School Suzhou, Xi'an Jiaotong Liverpool University (XJTLU), 111 Ren'ai Road Suzhou Industrial Park, Suzhou, Jiangsu 215123, China (f) College of Business Administration, Capital University of Economics and Business,121 Zhangjialukou, Huaxiang Fengtai District, Beijing 100070, China * Corresponding author. Article History: Received 4 May 2022; Accepted 9 May 2022 Byline: Sabine Benoit [s.benoit@surrey.ac.uk] (a,b), Yonggui Wang [wangyonggui@cueb.edu.cn] (c,*), Lefa Teng [lefateng@jiangnan.edu.cn] (d), Daniel P. Hampson [Daniel.hampson@xjtlu.edu.cn] (e), Xia Li [vivianxiali@163.com] (f)

Keywords Co-branding; Brand equity; Crisis response; Brand integration; Attribution theory; Experimental research design Abstract A brand alliance puts the focal brand at risk of being penalized for a crisis occurring at the partner brand. Such a crisis may weaken the focal brand's equity unless it responds effectively. However, there is no consensus on the effectiveness of the response strategies at mitigating damage to brand equity. Building on attribution theory, this paper examines the effectiveness of the focal brand's response strategy as a function of perceived brand integration between the brands in an alliance. The experiments, operationalized as (1) self-reported answers to intention measuring scales and (2) behavioral response in the form of written product reviews, reveal that the perceived integration is a significant moderator, determining the effectiveness of response strategies (deal vs. deny) on brand equity. Consequently, this paper has both theoretical and managerial implications for how to effectively respond to a crisis, while proposing an agenda for future research. Author Affiliation: Kingston University London, Kingston Business School, Campus, Kingston Hill, Kingston upon Thames, KT2 7LB, United Kingdom Article History: Received 24 May 2021; Revised 16 May 2022; Accepted 21 May 2022 Byline: Ceyda Paydas Turan [c.paydasturan@kingston.ac.uk]