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Training reactions are the most common criteria used for training evaluation, and reaction measures often include opportunities for trainees to provide qualitative responses. Despite being widely used, qualitative training reactions are poorly understood. Recent trends suggest commenting is ubiquitous (e.g., tweets, texting, Facebook posts) and points to a currently untapped resource for understanding training reactions. In order to enhance the interpretation and use of this rich data source, this study explored commenting behavior and investigated 3 broad questions: who comments, under what conditions, and how do trainees comment? We explore both individual difference and contextual influences on commenting and characteristics of comments in 3 studies. Using multilevel modeling, we identified significant class-level variance in commenting in each of the 3 samples of trainees. Because commenting has only been considered at the individual level, our findings provide an important contribution to the literature. The shared experience of being in the same class appears to influence commenting in addition to individual differences, such as interest in the topic (Studies 1 and 2), satisfaction (Studies 2 and 3), and entity beliefs (Study 3). Furthermore, we demonstrated that item wording may have an impact on commenting (Study 3) and should be considered as a potential lever for training professionals to influence commenting behavior from trainees. Training professionals, particularly those who regularly administer training evaluation surveys, should be aware of nonresponse to open-ended items and how that may impact the information they collect, use, and present within their organizations., ((c) 2015 APA, all rights reserved.)

Recent scholarship on citizenship behavior demonstrates that engaging too often in these behaviors comes at the expense of task performance. In order to examine the boundary conditions of this relationship, we used resource allocation and social exchange theories to build predictions regarding moderators of the curvilinear association between citizenship and task performance. We conducted a field study of 366 employees, in which we examined the relationship between the frequency of interpersonal helping behavior and task performance and tested for the moderating influences of 3 social context features (social density, interdependence, and social support) and of employees' levels of interpersonal skill. Results provided corroborating evidence of the diminishing returns between citizenship and task performance. Further, these diminishing returns were decelerated when contexts were characterized by high interdependence and social density and when employees possessed strong interpersonal skills. Implications for extending future citizenship theory and research to incorporate curvilinearity are presented.

The consequences of work-family conflict for both individuals and organizations have been well documented, and the various sources of such conflict have received substantial attention. However, the vast majority of extant research has focused on only time- and strain-based sources, largely neglecting behavior-based sources. Integrating two nationally representative databases, the authors examine 3 behavior-based antecedents of work-family conflict linked specifically to occupational work role requirements (interdependence, responsibility for others, and interpersonal conflict). Results from multilevel analysis indicate that significant variance in work-family conflict is attributable to the occupation in which someone works. Interdependence and responsibility for others predict work-family conflict, even after controlling for several time- and strain-based sources.