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The past decade has brought enormous changes in scholarly communication, leading many libraries to undertake large-scale digital publishing initiatives. However, no study has investigated how technical services departments are changing to support these new services. Using change management as a theoretical framework, the investigator uses content analysis, surveys, and interviews to analyze how libraries at the cutting edge of library-based digital publishing are utilizing their technical services departments to support these new initiatives and how these changes are being handled. The findings indicate that while many technical services departments are actively supporting library-based digital publishing to some degree, many functions traditionally provided by technical services are being handled by other units within the library. This leads to a discussion of how these change processes will progress and their ultimate effect on library structures and user services. (Contains 2 tables and 4 figures.)

2007 data from LibQUAL+[TM] and the ACRL Library Trends and Statistics database were analyzed to determine if there is a statistically significant correlation between library expenditures and usage statistics and library patron satisfaction across 73 universities. The results show that users of larger, better funded libraries have higher expectations for information resource availability, but not higher satisfaction scores. Furthermore, the data show no significant correlation between library usage statistics and user satisfaction. The researchers conclude that the lack of expected correlations could be attributed to limitations in the LibQUAL+[TM] method of measuring patron satisfaction, or the difficulty of using the quantitative measurements found in ACRL statistics to try and accurately predict user satisfaction. (Contains 2 tables and 2 figures.)

The past decade has brought enormous changes in scholarly communication, leading many libraries to undertake large-scale digital publishing initiatives. However, no study has investigated how technical services departments are changing to support these new services. Using change management as a theoretical framework, the investigator uses content analysis, surveys, and interviews to analyze how libraries at the cutting edge of library-based digital publishing are utilizing their technical services departments to support these new initiatives and how these changes are being handled. The findings indicate that while many technical services departments are actively supporting library-based digital publishing to some degree, many functions traditionally provided by technical services are being handled by other units within the library. This leads to a discussion of how these change processes will progress and their ultimate effect on library structures and user services. [Copyright &y& Elsevier]

2007 data from LibQUAL+™ and the ACRL Library Trends and Statistics database were analyzed to determine if there is a statistically significant correlation between library expenditures and usage statistics and library patron satisfaction across 73 universities. The results show that users of larger, better funded libraries have higher expectations for information resource availability, but not higher satisfaction scores. Furthermore, the data show no significant correlation between library usage statistics and user satisfaction. The researchers conclude that the lack of expected correlations could be attributed to limitations in the LibQUAL+™ method of measuring patron satisfaction, or the difficulty of using the quantitative measurements found in ACRL statistics to try and accurately predict user satisfaction. [Copyright &y& Elsevier]